202 1 Summary of Education Foreground Work Fan The coming xx year is a full, busy and happy year. On the occasion of the end of this year and the beginning of this year, I stand on the podium where the old and the new times alternate, looking back on the past and looking forward to the future, and I can't help thinking a lot. In the past year, under the guidance of the group, with the care and help of department leaders, and with the friendly cooperation of colleagues, I have made great progress in my work and study.
First, strengthen business training and improve their own quality.
With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. As the front desk of the company, every employee has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and management level of a company. And the front desk is the core part of this facade. I know my responsibility is great, and my negligence will bring economic losses to the company. Therefore, in my work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we further improve our business knowledge and service skills, and better provide quality services to our guests, which will make them overjoyed.
Second, "open source and reduce expenditure, control costs" starts with small things and starts with me.
"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. Under the leadership of department leaders, actively respond to the company's call and carry out activities to save expenses and control costs. In order to save money, we use recycled welcome cards as employees in the company. When the hse room is checked in, when the sales department wants to show the guests around the room, we all use these abandoned welcome cards to hold the keys, which reduces the use of welcome cards and saves money for the company. The printed report paper is used for drafting, and all kinds of reports are printed on both sides as far as possible. Through these controls, we will make due contributions to the company's income generation and do our bit.
Third, strengthen their own sales awareness and skills to improve the rate of housing.
With the help of the training of department leaders, I learned some sales skills. How to quote guests, what kind of guests quote what room type? How to recommend a better room type for guests with reservations? Wait a minute. Here I would like to thank our department leaders for passing on these sales knowledge to us without reservation. While increasing my knowledge, I also actively make my own efforts for the sales promotion of scattered houses. As long as the guests come to the front desk, I try to let them stay, even if it is ug. In order to strive for a higher occupancy rate.
Fourth, pay attention to the coordination between departments and get along well with colleagues.
The company is like a big family, and some unpleasant little things will inevitably happen between departments at work. As the hub of the whole company, the front desk has a close working relationship with catering, sales, guest rooms and other departments. So in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with colleagues in various departments, respect others, and win respect for myself. Everything goes well at home. Only in this way can our hotel and our group make great progress.
During this year, I have grown a lot and learned a lot, but I also deeply realized and realized the shortcomings:
1. The service lacks flexibility and initiative, and is afraid of doing something wrong.
2. Encounter unexpected events, lack of good psychological quality, can not calmly deal with problems.
In the reception of a large conference team, you can't control the room well.
The new year is about to begin, and I will work hard under the leadership of the company. Actively cooperate with the foreman, supervisor and leader to complete all the work, strive to improve their overall quality, improve service quality, correct those shortcomings, and be an excellent receptionist. Strive to achieve better development on the excellent platform of the group and contribute to the prosperity of the group.
202 1 Summary of Education Front Desk Work Time flies, and the Spring Festival is coming soon. In the next 20xx years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now, let's sum up our work in 20xx.
First, the basic content of the front desk work
The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. I started working as a receptionist in 20xx, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.
Second, the experience and lessons of the front desk work
Before working in xxx enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.
Third, the next work plan of the front desk
Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!
202 1 Summary of Education Foreground Work Fan Wensan Training School was established less than half a year ago. From its inception to the present, under the care and guidance of the relevant business leaders of the Education Bureau, and with the joint efforts of all teachers and students, our school strictly abides by various national education laws and regulations, conscientiously implements various policies and measures of the party and the state, is people-oriented, seeks truth from facts, and constantly innovates the education management mechanism. Effectively strengthen education and teaching research, continue to deepen the reform of teaching system, continue to strengthen school safety and health management, actively promote students' quality education, and strive to enhance brand social benefits. As a receptionist, I also gained a lot.
First, keep pace with the times and improve and perfect the teaching system with brand characteristics.
According to the development and changes of various needs in the education and training market, in order to ensure the vitality of running a school, we have been trying to explore and create our own school-running characteristics, and strive to win the recognition of the society and the praise of parents and students. At present, it has initially established the brand benefits of overseas exam preparation with the characteristics of our school, and gradually improved the characteristic teaching system in the process of catering to the needs of running schools in society.
Second, run schools in good faith and maintain and consolidate its leading position in the foreign language training market.
The number and scale of foreign language training in our school have gradually increased, and the satisfaction is high. No matter children, teenagers or adults, the foreign language training in our school has been developing and growing, especially in the foreign language training of overseas examinations. We are more rigorous in teaching, have achieved credible school results, won the good beer from all walks of life, students and parents, and ensured the school's leading position in the foreign language training market.
Three, improve the system, establish and improve the school management system and daily work.
Taking the interests of students as the center is the consistent aim of our school. A sound school-running system is a necessary means to ensure the quality of school teaching and standardize management. We have established a complete set of post responsibilities and management system, which is constantly improved, adjusted and enriched according to the development and changes of the school. The teaching and administrative management of the school has a strict and operable management system, which has laid a solid foundation for the orderly and scientific management of the school.
Fourth, reform and innovate, standardize and improve the code of conduct for teachers' education and teaching.
Teachers' resources are important resources for school development, and excellent teachers are inexhaustible motive force for school development. Our school has always attached great importance to the cultivation of teachers and the evaluation of teachers' teaching behavior. Later, the customized teaching feedback form (teaching work and behavior norms) was refined. The detailed rules stipulate in detail the definition of teachers' teaching behavior, norms of teaching behavior, pre-class preparation, lesson preparation, lectures, make-up lessons, homework and correction, examinations, teaching return visits, teaching and research activities, etc. Clarifying teachers' teaching behavior has played a positive role in improving teachers' personal quality.
Five, hardware construction, improve and beautify the campus education and teaching facilities and campus environmental sanitation.
In order to improve the teaching quality and create modern teaching, our school has equipped and upgraded computers and interactive whiteboards, and replaced modern teaching facilities such as photocopiers, scanners, cameras, digital cameras, tape recorders and wireless microphones.
At the same time, bonsai flowers are arranged in each classroom, efforts are made to create a green, clean and hygienic environment atmosphere, and a strict responsibility system for safety and hygiene is implemented to beautify the school and create a superior environment.
Six, conform to the trend, explore and establish new ideas and new models for school development.
How to be in an invincible position in the fierce education and training market competition has always been a problem that our school attaches importance to and studies. Especially at present, China has ranked training education in the second place (second only to preschool education) and identified it as a new important growth point, which is a form of education full of infinite vitality and vitality. This encouraged and promoted our work. We must keep pace with the times, seek our own potential in this environment and make the education and training market stronger and bigger. To this end, we have been doing exploration and efforts in this area for several years. On the basis of maintaining the original advantages of education and training, we have identified two new breakthroughs in recent years:
The first is to cultivate students. As we all know, more and more children choose to study abroad, which is our potential and realistic source of students. Therefore, we should pay attention to the education and training of studying abroad English from a strategic perspective and form a systematic and distinctive Clyde system.
The second is to actively develop the training market of enterprise groups. With the continuous development of social economy, it is necessary to cultivate new knowledge and skills through the promotion of people and promote the development and growth of enterprises. This school has made a preliminary attempt and established corresponding institutions. On this basis, we should vigorously implement it in the future and make the training of enterprise groups bigger and stronger.
Although our school has made some efforts since its establishment, there are still many shortcomings, and there is still a big gap with the requirements of superiors. Mainly manifested in:
1. How to emancipate our minds, reform and innovate, we still lack courage and practical and reliable measures.
2. In strengthening the management of teaching quality and improving the economic and social benefits of the school, it has not been fully implemented and achieved ideal results.
3. At present, it is still in the stage of reform and improvement in strengthening the construction of teaching staff and carrying out education and teaching research, and there is still a certain gap with the expected goal.
However, we are also full of confidence and forge ahead. On the basis of summing up the original experience of education and teaching management, we will continue to reform and innovate, emancipate our minds, seek truth from facts, and make greater efforts to launch education and training programs that meet the needs of society and better serve students and society.
202 1 summary of education front desk work fan recalled that since joining the company, as a receptionist, with the care and guidance of the leaders of various departments of the company and the support and help of colleagues, she successfully completed her own work and various tasks assigned by the leaders. He has made progress in all aspects, but there are still shortcomings. He needs to continue to study and accumulate work experience in the future and make up for his own shortcomings through his own efforts. The work of this work is summarized as follows:
I. Daily reception work at the front desk
1, guest reception, polite introduction in time after asking for identity, call the relevant departments as soon as possible after properly receiving the guests who have not made an appointment in advance, and the reception is smiling, patient and meticulous, and warm;
2. Be responsible for answering and transferring the telephone at the front desk, carefully answer every call, be familiar with the extension numbers of various departments, carefully record and convey important matters to relevant personnel, so as not to miss or delay;
3. Be able to update the company's address book in time to facilitate the work communication between various departments of the company;
4, the front desk hygiene work, the front desk is the starting point to show the company's image and service, to create a good front desk environment, not only pay attention to their own image, but also maintain good environmental hygiene, so that visitors have a pleasing feeling.
Two. Administrative and other temporary work
1, learned the company's rules and regulations; Familiar with the efficacy of various products of the company, laying the foundation for telephone promotion;
2. Assist the administration to call and urge people who join Maca associations and societies to submit materials, and make an electronic list after collecting materials;
3. Sign for the express mail, hand it over in time, and properly keep the items that are not at the front desk;
4. Do telephone promotion and report the list of interested or intended customers to the sales department every week. By the end of x, there are x interested customers.
In this month's work experience at the front desk, although all the work has been done seriously, sometimes there are shortcomings, lack of care, and sometimes lack of ability to solve problems. In xx years, I will constantly improve my image, make a good work plan for the new year, and improve my work quality, efficiency and sense of responsibility. The new plan is as follows:
(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.
(2) Strengthen the study of etiquette knowledge. For example, learning etiquette knowledge and public relations in my spare time. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc.
(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. On the other hand, I can briefly answer customers' questions within my power, and at the same time I can seize the appropriate opportunity to promote the company.
I hope that in the new year, through my own study, I will strive to improve my work level, adapt to the needs of work under the new situation, change my working methods in the process of continuous learning, and strive to do better work in the future. At the same time, do a good job in logistics services, so that leaders and colleagues can avoid worries. Finally, I would like to thank the leaders for providing me with this job and giving me the opportunity to improve and make progress together. Thank you for your warm help and careful care for my work in this 1 month. Although I still have many shortcomings in experience and ability, I believe that diligence can make up for it. As long as we have more understanding and communication with each other and make unremitting efforts, I believe that the tomorrow of xx will be better!