1. If the counseling institution does not refund the relevant fees, it is generally a civil dispute. You can consult with educational institutions first. If negotiation fails, a civil lawsuit can be brought to the court where the defendant is located for a refund.

You can complain to the consumer association. If educational institutions do not refund fees, it is an infringement on consumers' rights and interests. Complaints against consumers shall be handled by the consumer association or its subordinate branch where the defendant is located.

Legal objectivity:

People's Republic of China (PRC) Civil Procedure Law Article 2 The task of People's Republic of China (PRC) Civil Procedure Law is to protect the litigants from exercising their litigation rights, ensure that the people's courts find out the facts, distinguish right from wrong, correctly apply the law, try civil cases in time, confirm the relationship between civil rights and obligations, sanction civil violations, protect the legitimate rights and interests of the litigants, educate citizens to consciously abide by the law, maintain social and economic order, and ensure the smooth progress of socialist construction. Article 96 When trying a civil case, the people's court shall distinguish right from wrong and conduct mediation on the basis of clear facts.