Fees can be refunded within 15 days. Consumers have the right to ask for a refund within 15 days from the date of payment, and operators can deduct the reasonable expenses incurred by providing goods or services. If the business operator fails to provide goods or services as agreed, it shall fulfill the agreement or return the advance payment according to the requirements of consumers. If it is not consumed, it will be refunded in full and bear the interest on the advance payment; If they have already spent, they shall deduct the amount they have spent according to the original preferential scheme, give a refund and bear the interest on the refunded part. Operators should establish a convenient and efficient prepaid card consumption dispute handling mechanism, and negotiate with consumers to resolve prepaid card consumption disputes.

Article 34 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests disputes between consumers and business operators can be resolved through the following channels:

Negotiate with the operator.

Request consumers' associations or other mediation organizations established according to law to mediate.

Complain to the relevant administrative department.

According to the arbitration agreement reached with the operator, apply to an arbitration institution for arbitration.

Bring a lawsuit to the people's court.