1. Profit consideration: Merchants usually consider the risks of return and compensation when selling goods, so these costs will be included in the product pricing. If the merchants make compensation every time, their profits will be affected.
2. According to the law, in some cases, the merchant may not be liable for compensation. For example, if the goods are damaged during transportation, since the transportation company or insurance company usually bears the responsibility, the merchant does not need to pay compensation.
3. Maintain reputation: Merchants may think that if compensation is made every time, consumers may abuse this strategy, making it difficult to maintain reputation and business processes.
4. Consumer education: Merchants may want to educate consumers in a way that does not compensate, so that they understand that some problems are not within the responsibility of the merchants. For example, if a consumer damages a commodity because of his negligence, the merchant may think that it is the responsibility of the consumer, not the merchant.
Non-refundable method for report by merchants
1. complain to the trading platform. Provide your own evidence, including physical objects, chat records, invoices, transaction records, etc. General online shopping platforms have corresponding complaint mechanisms. If the complaint is true, there will be a severe punishment mechanism to recover your losses.
2. complain to the consumer association. Like physical stores, online shopping disputes can also be complained to 123 15 Consumers Association. Similarly, consumers should also keep evidence such as shopping vouchers. Need to be reminded that online shopping dealers are mostly in other places. Consumers should pay attention to check the official seal of the bill when receiving the goods, and complain to the consumer association where the official seal of the bill is located according to the principle of territoriality.
3. Complain to the courier company. Sometimes online shopping products will have problems in the delivery process. Merchants have no intention of cheating. The courier company should also bear the responsibility for the damage to the goods. You can call the courier company to complain. There are special complaint platforms on websites such as the State Post Bureau, and compensation can also be obtained.
4. Complaint to 12345. In order to strengthen public services, local government departments have set up a citizen service hotline 12345. After the citizens call the hotline, the receptionist will promptly refer the complaint to the relevant departments for handling. Relevant departments will reply to the public after handling it. Because the relevant departments must also feed back the results to the public service hotline and incorporate them into the assessment, complaints can generally be better solved.