(2) Nurses should take the initiative to introduce the facilities and layout of emergency department, the characteristics of emergency department, the arrangement of treatment, work and rest and the relevant regulations of the hospital to eliminate strangeness and fear, consciously abide by the rules and regulations of the hospital and cooperate with diagnosis and treatment.
(3) Treat patients warmly and sincerely, deal with problems calmly and decisively, operate accurately and skillfully, and infiltrate health education at any time during the rescue process to obtain the cooperation of patients and improve the rescue effect.
(4) Try to arrange the examination, treatment and nursing operations relatively centrally, so as to avoid delaying the time of seeking medical treatment, reduce the pain and potential danger of patients, stabilize patients' psychology as much as possible, and relieve their nervousness, so as to achieve the best treatment effect.
(5) Respect the patients' and their families' right to know, and timely explain or announce the changes of the disease, treatment plan and prognosis. Patiently listen to family complaints, answer questions in time, and eliminate family concerns. Pay attention to protecting patients' privacy and maintaining patients' physical and mental integrity.
(6) Give appropriate psychological comfort to family members, guide and cooperate with medical treatment, and give care and support. Do not affect the treatment situation, let family members accompany patients as much as possible, and eliminate loneliness and helplessness. If the rescue may be ineffective, you should inform your family members in advance to prepare them psychologically.
(7) to rescue invalid patients who died, do a good job in psychological counseling of family members and do a good job in the aftermath of the deceased. In the process of communication, we should have legal awareness, and we should not promise or guarantee the prognosis at will, so as not to make our work passive.