It is recommended to follow the prompts on the platform. First, confirm whether the account has been registered and logged in. If not, please follow the registration process on the platform. If you have registered your account, but still receive the information of "illegal user", I suggest you contact the customer service department of the platform to find out the reason.

The working hours of the platform customer service department are generally normal working hours on weekdays, that is, from 9: 00 am to 5: 00 pm from Monday to Friday (except legal holidays). Please consult within this time.