1. Retrieve password: click "Forgot password" on the login page, and enter relevant information as prompted, such as registered email address and mobile phone number, and the system will send a link or verification code to reset the password. Just follow the prompts.

2. Contact customer service: If the user name cannot be retrieved by retrieving the password, you can contact customer service staff of Sankuan Education to provide relevant information for identity verification, and the customer service staff will help you retrieve the user name.