When the chalk exam is refunded, there will be no so-called "customer service" on the platform to actively contact and assist in the refund. Instead, you should call the customer service to explain the situation and the customer service will give me a full refund. Only by resolving the dispute through consultation first, and then contacting the consumer, the complained enterprise can receive a refund within one or two working days.

Chalk Smart Test is a high-quality mobile online learning platform produced by Beijing Chalk Head Education, which provides students with professional self-study academic guidance, covering a variety of teaching scenarios and meeting different learning needs.