Legal analysis: 1. Complaints about private education and training institutions may be lodged with the local Civil Affairs Bureau and Education Bureau. 2. Complaints against official education and training institutions can complain to the local human resources and social security bureau or the relevant departments of the Education Bureau. 3. No matter what kind of educational institutions violate the law, they can report it through the platform of "3 15" Voice of Consumers ".

Legal basis: Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. Disputes over consumer rights and interests between consumers and business operators can be resolved through the following channels: (1) settlement through consultation with business operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.