1. Users should understand the refund policy and apply for a refund in time according to the policy requirements to ensure that the refund conditions are met.

2. Before applying for a refund, users should ensure that their contact information is correct and the course has not been opened or started, so as to ensure the validity of the refund.

3. Users should wait patiently for the refund processing result, contact Eagle Vision Education in time to solve the problem, and ensure the timeliness and accuracy of the refund.