123 15 consumer complaint hotline and national internet platform.

1999 19 On March 5, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a dedicated telephone for consumer complaints and reports throughout the country.

The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet+government services", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era.

On February 28th, 20 19, official website, the State Administration of Markets of People's Republic of China (PRC) (hereinafter referred to as the State Administration of Markets) issued the Opinions of the General Administration of Markets on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement. Before the end of 2020, the telephone number of market supervision complaints is 123 15.

The meaning of 123 15:

In order to effectively solve the problem of consumer complaints and accept consumer demands in a timely, convenient and fast manner, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, opened the national consumer complaint reporting hotline 123 15. Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have set up a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country.

The opening of the special number 123 15 has further smoothed the channels for consumers to appeal, made it more convenient for the industrial and commercial departments to receive and handle consumer complaints and reports in time, better protected consumers' rights and interests, severely cracked down on the manufacture and sale of counterfeit and shoddy goods, promptly and effectively investigated and dealt with all kinds of economic illegal cases, and played an active and effective role in maintaining a fair and just market economic order and promoting healthy economic development.