Different service customers have different service contents. Cainiao Customer Service mainly provides logistics-related customer services such as pre-sales consultation, order tracking and complaint handling for Cainiao users, and Youjia Customer Service mainly provides online customer service solutions for enterprises in e-commerce, online education, online consultation and other industries. The main services of rookie customer service are related to logistics, such as goods distribution, warehousing service and order management, while the services of Youjia customer service include online consultation, online customer service and intelligent robots.