After-sales service commitment Article 1 The company's quality policy: strict management, continuous innovation, continuous improvement and customer satisfaction. Our company's quality commitment: quick response, immediate action.
Product commitment:
1. If the product is not satisfied within one week after being sold, there is no reason to return it. But the freight is borne by the returning party.
2. Within three months after the product is sold, if the customer raises a question and it is proved by our after-sales engineer that it is a quality problem, it can be returned, and the freight will be borne by us.
3. Within one year after the security products are sold, and within three years after the road monitoring products are sold, we are responsible for free maintenance of any non-human damage and failure.
Service commitment:
1. We will answer the customer's after-sales consultation within 2 hours during working hours.
2. After we confirm the customer's complaints about the customer's products, we will register the customer's complaints. Our technicians will analyze the reasons and give an answer within one week.
If on-site technical support is needed, our after-sales staff will arrive at the customer's site within one week.
4. After the after-sales service is completed, the after-sales service report shall be submitted to the customer and signed by the customer for confirmation. Our after-sales personnel can only leave the scene after the customer's needs are solved.
After-sales service commitment 2 I. After-sales service commitment
1. Quality assurance: As an equipment supplier,
The products provided by our company for this bid are all in the original packaging of the manufacturer, which conforms to the quality certification and quality certification system of the same company, and provides product technical data (including installation instructions, product packaging catalogue, Chinese product instructions, certificate of approval, warranty, etc.). ).
2. Supply and installation time: If Guilin Xunchuang Trading Co., Ltd. wins the bid in this tender, it will supply the goods to users immediately after receiving the bid-winning notice. Product manufacturing and testing have quality records and testing data. For the test of product performance, we have carried out the whole process and full performance inspection of the product, and only after confirming that it is qualified, can it be packaged and delivered.
3. Product delivery date: as far as possible according to user requirements. If there are special requirements that need to be completed in advance, our company can organize the production and installation to meet the needs of users.
4. Warranty commitment: Our company will provide full-time service and lifelong technical service support on normal working days for all products provided within the validity period of this agreement.
5. Response time: In case of quality problems or inconvenience caused by operation within seven working days, our company promises to replace the equipment free of charge within three working days. During the warranty period, if the product fails, we will provide replacement equipment when necessary after receiving your maintenance report. During the warranty period, if the equipment cannot be used normally after two repairs due to performance failure, our company will replace the new equipment for free.
6. Service system: As an equipment supplier, our company provides a guarantee system for the products provided in this tender: when the equipment breaks down, our company will send designated professional technicians for maintenance or repair within the specified time, and the freight and miscellaneous expenses that the buyer is willing to generate will be borne by our company.
Second, the product price commitment:
1. Under the same competitive conditions, our company sincerely provides you with the most favorable price without sacrificing technical performance or changing product parts.
2. During the warranty period, the supplier will repair and replace the parts damaged due to quality reasons free of charge, and the parts damaged outside the warranty period will only be provided at cost. If the equipment is damaged due to the buyer's human factors, the parts repaired or provided by the seller will be calculated at the cost price.
Third, after-sales service guarantee
Company strength guarantee: the company will establish a special after-sales service system for this project;
Four. Complaint system and contact information
1. If you are dissatisfied with our service, please complain to the dispatcher of the technical department or the manager of the maintenance department.
2. It is our responsibility to verify the problems complained by users. We will punish managers and managers to varying degrees and apologize to users. If it is not the responsibility of our company, the relevant personnel will also explain to the users, hoping that users can give us the greatest support.
Full name of the company (seal)
Person in charge of business: contact information:
(date)
After-sales service commitment 3 I. Service commitment
1. Our company has set up a group of capable emergency maintenance service teams, with experienced field engineers and senior technicians, who can rush to the scene for maintenance and replacement in the fastest time if there are any problems.
2. Within one week after the delivery of the product, the task personnel of our after-sales service department will follow up and consult the customer according to the contact information of the customer until the customer is satisfied.
3. All product quality complaints should be answered within 1 hour, and rushed to the scene within 24 hours, and the disposal method should be determined according to the complaints for maintenance and replacement.
Our company promises that all maintenance personnel are on call to better solve problems for customers.
5. During the warranty period, any expenses related to product quality stimulation shall be borne by our company.
6. During the warranty period, due to your improper use, perhaps due to natural conditions, we provide maintenance free of charge, and the materials and accessories used for maintenance only charge the capital price.
7. For the products beyond the warranty period, our company promises to make on-site inspection and maintenance on schedule for life.
Second, the mode of transportation
1. All goods are delivered to customers free of charge, with free installation, debugging and equipment protection. Maintenance personnel tell customers how to protect products until they are satisfied.
2. After the commissioning of all goods and equipment is completed, the site can be separated only after the customer has checked and accepted it.
Third, the return promise.
1. The returned products shall be provided with intact outer packaging, accessories, copy sheets, warranty cards, invoices and invoices, and the reasons for the return shall be explained.
2. Users have quality problems under normal use. Please contact our company as soon as possible during the warranty period so that users can get real-time maintenance and replacement.
3. At present, we can't enjoy our company's promise of returning goods under the following circumstances.
A. the product is not used normally.
B. storage and wetting under abnormal conditions.
C. unauthorized repair, misuse, abuse and alteration.
D. damage caused by food and liquid spills.
E. normal wear and tear of products.
F. beyond the shelf life.
Special note: due to the photo display, it is impossible to guarantee that the product color displayed on the page is completely consistent with the actual color of the product, and our company will make every effort to clarify it.
After-sales service commitment Article 4 Haier washing machine maintenance service center is an enterprise with many years of maintenance service history. As a professional first-class maintenance service enterprise, our company not only has strong technical force and advanced equipment, but also has very rich maintenance and management experience. We educate our employees to set up the tenet of "let every service satisfy customers", and require employees to be civilized, dressed and realistic. In addition to service awareness training, we also have the following service commitments in terms of specific measures:
1, service hotline: someone is on duty 24 hours, 10 minutes to respond.
2. Free door-to-door service is provided in urban areas, and appropriate door-to-door fees are charged in suburban areas (to be discussed in advance).
3. Implement the maintenance service policy of troubleshooting first, then reporting the required expenses, and finally eliminating the maintenance.
4. Failure is not eliminated, and there is no charge.
5. In the choice of accessories, strictly control the quality, purchase genuine accessories from the original factory or the first-class factory, and put an end to the use of counterfeit and shoddy accessories.
6. In terms of charges, strictly implement the "charging standard" of the Municipal Price Bureau and our company, and return the replaced old parts to customers, never exaggerating the faults and never charging fees.
In the spirit of "high quality, excellent service and development", with the concept of "high quality products, reasonable price and considerate service" and the principle of responsibility and openness, Far East Pump Industry solemnly promises to you:
1. This after-sales service commitment letter (hereinafter referred to as the commitment letter) is a standard annex to the product sales contract of Hebei Far East Pump Co., Ltd. (hereinafter referred to as Far East Pump), which describes the product quality requirements, technical standards, and the conditions and time limit for Far East Pump to undertake the quality responsibility.
Two. The scope of this undertaking includes the industrial products sold by the Far East pump industry and authorized agents, as well as the corresponding after-sales service.
3. The buyer shall check and accept the products within one week after the arrival of the goods, and make opinions such as "qualified acceptance, payment according to the contract".
Four, the buyer's acceptance criteria for the current national standards, industry standards, specifications and other special requirements agreed by the supply and demand sides.
5. All outsourced products (such as supporting motors, valves, electrical appliances, etc.). Implement the "three guarantees" policy of the original factory to protect the rights and interests of buyers.
Six, product distribution inspection certificate and instruction manual, to ensure that users can correctly install and use our products. The demander needs to design, install, use and maintain the product according to the product manual and other safety instructions, and has the obligation to train other users of the product to understand this information.
7. Our company guarantees that all ex-factory products are produced and tested according to relevant national standards, and unqualified products will never leave the factory. Ensure that the three guarantees of products are strictly fulfilled and honored, and strictly implement the state regulations on after-sales service of industrial products. If the buyer can confirm that the product is correctly installed and used according to the method suggested by the company within/0/8 months after delivery or/0/2 months after product installation (whichever comes first); Can prove that the product itself does have design, material or processing defects, and submit a written application to our company. Our company will carry out on-site maintenance, free recall maintenance, replacement or full refund according to the order price.
Eight, users put forward quality objections to our products, and the company promises to make handling opinions within 24 hours after receiving the user's objections. If the problem needs to be solved on site, make sure to send professional technical service personnel and ensure that the service personnel will not leave before the quality problem is solved. Our company will file the quality problems and treatment results of each product feedback from users.
9. In any case, our company will not bear the labor, materials, equipment, engineering or other related joint expenses arising from the maintenance and replacement of defective products. This after-sales service commitment of our company can replace other express or implied product quality guarantees, and can be regarded as the buyer's only compensation and the seller's only responsibility.
X. Hebei Far East Pump Co., Ltd. provides lifelong technical consultation and spare parts supply for products.
In order to create a famous brand, improve the visibility of the enterprise and establish the corporate image, our company solemnly promises to you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "the most favorable price, the most thoughtful service and the most reliable product quality":
A, product quality commitment:
1. There are quality records and test data for the manufacturing and testing of products.
2. For the performance test of the product, we sincerely invite users to personally check the whole process and performance of the product, and then package and deliver it after confirmation.
Second, the product price commitment:
1. In order to ensure the high reliability and advancement of products, the materials of the system are all domestic or international high-quality brand-name products.
2. Under the same competitive conditions, our company will sincerely provide you with the most favorable price without reducing the technical performance of the products or changing the parts of the products.
Third, the delivery date commitment:
1, product delivery date: as far as possible according to user requirements, if there are special requirements, it needs to be completed in advance, and our company can organize production and installation to meet user needs.
2. When the product is delivered, our company provides the following documents to users:
① Technical maintenance manual
② General installation plan
③ Description of purchased parts and manufacturers
(4) Provide a list of wearing parts and spare parts, and attach a certain number of spare parts.
Four, after-sales service commitment:
1. Service tenet: fast, decisive, accurate, thoughtful and thorough.
2. Service tenet: service quality wins users' satisfaction.
3. Service efficiency: If the equipment fails within the warranty period or outside the warranty period, the maintenance personnel can arrive at the site and start maintenance within 24 hours after the supplier receives the notice. 4. Service principle: the product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost of the parts provided will be charged. For the equipment damaged by the buyer's human factors, the parts repaired or provided by the supplier shall be calculated at the cost price. After the warranty period, our technicians will pay no less than three return visits every year to investigate the users' usage.
After-sales service commitment Article 7 In order to effectively protect people's health and life safety, let consumers eat safe edible oil, further standardize the competition order in the edible oil market, strengthen industry self-discipline, create an environment of joint management, establish a unified, open and competitive edible oil market system, and promote the prosperity and development of the edible oil market, our store makes the following commitments:
1. Strictly abide by the product quality law, the food safety law, the measures for the administration of food safety in the circulation field and other laws and regulations, earnestly fulfill the obligations of food quality and safety, undertake corresponding commodity quality responsibilities according to law, and actively accept the supervision of government functional departments, consumers and society.
Second, conscientiously fulfill the requirements of food quality and safety market access, ensure the quality of edible oil meets the requirements of relevant product standards and hygiene standards in accordance with relevant laws and regulations, national standards and industry standards, and never sell unqualified edible oil.
The third is to conscientiously implement the system of claiming certificates and tickets, ensure that the purchased edible oil is legal and qualified, ensure that fake and shoddy edible oil is not sold, and never sell edible oil from illegal sources, especially waste oil.
Fourth, strengthen industry self-discipline, consciously safeguard the order of market economy, and put an end to illegal acts such as one-sided pursuit of profits, neglect of the quality and safety of edible oil, adulteration, taking the fake as the real, and shoddy.
Commitment:
Time:
After-sales Service Commitment Chapter 8 (1) Warranty Period
The warranty period is project acceptance. Our company will provide three-year free on-site warranty service and lifelong maintenance for key equipment such as software, monitoring network and server storage system from the date of signing the acceptance certificate and project handover with customers. For other equipment, strictly implement the national "three guarantees" service commitment, and guarantee repair, replacement and return. If any equipment or component cannot be replaced within the warranty period, the warranty period of this part of equipment or component shall be extended accordingly. During the warranty period, the customer is responsible for the maintenance of faults caused by human factors, force majeure and other factors.
(2) Commitment letter of after-sales service
In the long-term after-sales service of computer system integration and intelligent system engineering, * * * * Co., Ltd. has a construction team with strong technical force and a professional customer service center to provide customers with comprehensive quality service and quality assurance. Specific after-sales service commitments:
Our company will provide on-site technical support services according to customer requirements.
A. Content
1. After product acceptance, provide free warranty service and permanent maintenance service after the expiration of the warranty period, and timely maintain and guarantee the system.
2. Provide customers with the latest system software upgrade information and online system patch information service free of charge. 3. Check the peripheral equipment regularly (once a week), collect information, designate a special person to accept customer complaints and deal with them in time according to regulations. 4. Technicians go to the site for troubleshooting or technical guidance for customers free of charge. 5. Provide regular free training for professional managers and non-professional users.
6. In the upgrading and switching of network system, our company sends professional technicians to your side for technical monitoring and guidance to ensure the stable operation of the system and adapt to the development of new business. B. Measures
1. During the warranty period, our company will be responsible for free maintenance or replacement of any damage caused by quality problems or improper installation of the equipment itself.
2. Provide customers with information on system software and hardware upgrade in time free of charge, and provide customers with various related training information for a long time.
3. After receiving the customer's call for repair, the maintenance center will shorten the troubleshooting time to the shortest with 1 hour, and will not stop maintenance until the problem is solved. In the process of troubleshooting, make sure to troubleshoot within the response time. If it cannot be repaired within the specified time, substitute machines and spare parts with performance not lower than the original equipment shall be provided.
At the end of the warranty period, our company will conduct comprehensive maintenance and inspection of the products. Deal with the problems or hidden dangers exposed in the system in time and report them to customers in the form of written reports. At the same time, provide users with long-term technical support services.
5. Implement regular telephone return visit system and product door-to-door tracking service system to understand the running status of products. And help customers make product use and daily maintenance system. C. Service model/service level
1. Remote telephone support, 24 hours a day, 7 days a week.
The service hours for general questions are from 8: 30 am to 5: 00 pm from Monday to Sunday, except public holidays. For the technical problems reflected by customers, our technical support engineers will reply within 1 hour after receiving the customer's call. For urgent problems reported by customers outside the above service hours (for example: equipment failure; System failure; Software failure of equipment, etc. ), our engineers will also reply within 1 hour after receiving the customer's call.
And rushed to the user site for processing. Troubleshooting should not exceed 4 hours. If it cannot be solved within 4 hours, spare products should be provided first until the fault is solved.
Online Electronic Support (Internet/E-mail/Fax)
For software technical problems reported electronically, our technical support engineers will respond within the next working day after receiving the problem report. In addition, our company will provide you with Internet-based FAQ and related information inquiry functions, 24 hours a day, 7 days a week.
D. Address and telephone number of the maintenance center:
Customer Service Center Tel: * * * * * *
Fax: * * * * E-mail: * * * * * Service outlets complaint telephone: * * * * *