First, the scope of complaints.
(a) bad attitude, blunt language, reprimanding or mocking community residents;
(two) according to the provisions should be handled but not handled;
(three) to eat, take, card, etc. to obtain benefits in disguise;
(four) the work is not serious and responsible, and it is impossible to clearly inform the residents of the relevant procedures and materials that should be submitted for handling matters at one time, resulting in repeated trips by residents;
(5) Other illegal acts.
Second, the complaint acceptance
The community publicizes the names of the secretary of the community party organization, the director of the community neighborhood committee, the stationmaster of the community service station and all community workers, and accepts the supervision of the community residents.
Community residents can make complaints by oral, telephone, e-mail or written form, and the receptionist should receive them warmly, record the complaints in detail and report them to the higher authorities in time.
Complaint handling method
1, community leaders should attach great importance to residents' complaints, take them seriously, verify the relevant information, and report them step by step according to the seriousness of the case, and deal with the relevant responsible persons according to regulations.
2. The person in charge of the community will inform the complaining residents of the investigation and verification and the complaint handling results in time to ensure their legitimate rights and interests.
3. If the respondent disagrees with the result, he can appeal to the superior.
To sum up, regarding how to complain about the poor attitude of community workers, you can go to the community to complain first, but if you really can't, call the mayor's hotline 12345 to complain. If you still can't solve it, you can go to petition.
Legal basis:
Organic Law of People's Republic of China (PRC) Urban Residents Committee
Article 2 A residents' committee is a grass-roots mass self-governing organization for self-management, self-education and self-service of residents.
The people's governments of cities not divided into districts or municipal districts or their agencies shall give guidance, support and help to the work of residents' committees. Residents' committees shall assist the people's governments of cities not divided into districts or municipal districts or their agencies in their work.
Article 6 Residents' committees shall be set up in units of 100 to 700 households according to the living conditions of residents and the principle of facilitating residents' autonomy.
The establishment, cancellation and scale adjustment of residents' committees shall be decided by the people's governments of cities not divided into districts and municipal districts.
Article 20 The relevant departments of the people's governments of cities and municipal districts shall obtain the consent of the people's governments of cities and municipal districts or their agencies and make unified arrangements for the work that needs the assistance of the residents' committees or their subordinate committees. The relevant departments of the people's governments of cities and municipal districts may give professional guidance to the relevant sub-committees of residents' committees.