1. Contact our customer service department, explain the situation and ask for a solution. You can contact by telephone, email, etc. , and try to keep relevant communication records.
2. Consult the relevant regulations and contracts of this institution, understand the specific complaint channels and processes, and submit the complaint application according to the regulations. Pay attention to provide sufficient evidence and data support in the application.
3. Complain to the education authorities or relevant institutions. For example, you can report the situation to the local education bureau, consumer associations, online education regulatory agencies and other departments and ask them to investigate and deal with it. In this process, it is necessary to pay attention to submitting clear, accurate and sufficient evidence materials.
The network education institution of Zhengzhou University is the nationwide distance education work of Zhengzhou University, aiming at providing high-quality and high-level online education courses for the majority of students. The institution has several teaching departments, including graduate education center, undergraduate education center and continuing education center, covering arts, economics, science, engineering, teaching and other disciplines.