1. The Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests stipulates that consumers have the right to demand return, exchange, repair, redo and re-delivery when performing a consumer contract, and dealers shall handle it according to the requirements of consumers;

2. The Civil Code of People's Republic of China (PRC) stipulates that the parties may terminate the contract according to law. If the educational institution fails to perform the contract or the performance of the contract does not conform to the agreement, the consumer has the right to terminate the contract and demand a refund;

3. The Education Law of the People's Republic of China stipulates that educational institutions should provide quality education services to consumers. If the educational institution cannot provide the agreed service, the consumer has the right to terminate the contract and demand a refund.

The general process of refund for educational institutions is as follows:

1. Check the terms and conditions of the contract: consumers should carefully check the terms and conditions of the contract to understand the refund policy and conditions before submitting a refund to an educational institution;

2. Apply for a refund: consumers can apply for a refund from an educational institution in writing or orally, explaining the reasons and requirements for the refund;

3. Educational institutions verify the refund: Educational institutions will verify the refund, including considering whether the reasons for the refund are reasonable and calculating the refund amount;

4. Refund of fees by educational institutions: If educational institutions agree to refund fees, they will be refunded according to the contract and refund policy; If educational institutions refuse to refund fees, consumers need to safeguard their rights and interests through other channels;

5. Negotiation or arbitration: if there is a dispute between an educational institution and a consumer on the issue of fee refund, the dispute can be resolved through negotiation, mediation and arbitration; If the educational institution fails to fulfill the obligation of refunding fees, consumers can complain to the consumers' association or relevant local departments, or they can safeguard their legitimate rights and interests through legal channels.

To sum up, when signing a contract with an educational institution, consumers should read the terms of the contract carefully and understand the refund policy. If the educational institution violates the contract, consumers have the right to ask for a refund. If an educational institution is unwilling to fulfill its obligation of refunding fees, consumers can complain to the consumers' association or relevant local departments, or they can safeguard their legitimate rights and interests through legal channels. It is recommended to consult a professional lawyer in time to protect your rights and interests when you encounter a refund problem.

Legal basis:

Article 562 of the Civil Code of People's Republic of China (PRC)

The parties may terminate the contract if they reach an agreement through consultation.

The parties may agree on the reasons for one party to terminate the contract. When the reasons for the termination of the contract arise, the creditor may terminate the contract.

Article 563

In any of the following circumstances, the parties may terminate the contract:

(a) the purpose of the contract cannot be achieved due to force majeure;

(two) before the expiration of the time limit for performance, one party clearly indicated or indicated by his own behavior that he would not perform the main debt;

(three) one party delays the performance of the main debt and fails to perform it within a reasonable period after being urged;

(4) One of the parties delays the performance of debts or commits other breach of contract, which makes it impossible to achieve the purpose of the contract;

(5) Other circumstances stipulated by law.