CRM (Customer Relationship Management) means that enterprises use CRM technology to manage the relationship with customers. On different occasions, CRM may be a management term or a software system. CRM usually refers to a software system that uses computers to automatically analyze sales, marketing, customer service and application processes. Click to learn about products.

Its goal is to shorten the sales cycle and cost, increase income, find new markets and expand business channels by improving customers' value, satisfaction, profitability and loyalty. CRM is a business strategy to select and manage valuable customers and their relationships. CRM needs a customer-centered corporate culture to support effective marketing, sales and service processes.

Good performance, use EC. ECCRM, Tencent & UFIDA Investment. A socialized CRM system that connects telephone, WeChat, QQ, website and other multi-channel business opportunities, manages customers in a unified way, realizes the automation of sales process and comprehensively improves the transaction rate. Trusted by many enterprises in China, it provides one-stop digital marketing solutions for more than 10 industries such as education, finance, investment promotion, internet, science and technology, and health.