1. Complaints about private education and training institutions can be lodged with local civil affairs bureaus and education bureaus.

2. Complaints against official education and training institutions can complain to the local human resources and social security bureau or the relevant departments of the Education Bureau.

3. If the training institution does not refund the relevant fees, it is generally a civil dispute. If negotiation fails, a civil lawsuit shall be brought to the court where the defendant is located for settlement.

4. You can complain to the consumer association. Complaints against consumers shall be handled by the consumer association or its subordinate branches where the defendant is located.

Second, who should be asked to solve the dispute over the refund of fees by educational institutions?

Complain to the Education Bureau. You can also complain to the consumer association without refunding the training course. Students have the right to give up their studies. Training institutions stipulate in the contract that the fees cannot be refunded by "format clause" and "overlord clause". There can be an agreement between the training institution and the trainees, but the agreement cannot violate the relevant laws and regulations. Students or parents can provide payment basis and written materials to coordinate the refund.

Three, training institutions charge a reasonable fee of 30%.

It is unreasonable for training institutions to charge 30% commission refund. On the issue of deducting the handling fee for refund, after signing the contract, if it is clearly agreed that 10% refund fee is reasonable, of course, the maximum refund fee will not exceed 30%. The amount of refund depends on the number of services enjoyed by the registered course, the progress, whether you have attended the class and how long you have attended it. If it's because the registered courses haven't started and haven't been tested,

Try it. You can return it.

Four, the choice of education and training institutions should avoid risks from three aspects.

1. Before signing the contract, clearly understand the background, teaching staff and corporate credit of the training institution;

2. Require the training institution to sign a standardized written contract, and clearly stipulate the rights and obligations of both parties, especially the training institution's liability for breach of contract and refund conditions;

3. Keep the payment voucher and training fee receipt in advance so that when there is a dispute,