The hotline is answered by 12 psychological counselors from xiaodian district Social Psychological Association and Taiyuan Social Work Center, who are on duty in shifts, and provide personalized family education guidance services according to the needs of the masses to solve problems for parents.

The purpose of the hotline is to change parents' educational ideas and methods, improve parents' educational ability and promote the physical and mental development of teenagers and children through one-on-one telephone consultation.

The hotline employs educational researchers, psychological teaching researchers and front-line teachers in primary and secondary schools and kindergartens who are enthusiastic about public welfare undertakings and have research on family education as hotline counselors, and uses professional knowledge and skills to analyze and answer puzzles and problems in family education for parents and provide practical suggestions.

Pingxiang County, which belongs to Xingtai City, Hebei Province, is located in the middle of Xingtai City and the south of North China Plain, with a total area of 406 square kilometers. Pingxiang county has a temperate monsoon climate. County People's Government is located at No.83 Zhonghua Road. By the end of 2002 1, there were 4 towns and 2 townships1street. According to the data of the seventh census, as of 0: 00 1 1 in June 2020, the resident population of Pingxiang County was 323,675.

Pingxiang County belongs to Jizhou in ancient times. During the Spring and Autumn Period, Pingxiang County was called Zhou. In the 16th year of Emperor Wendi (164), Nan Zhou was changed to Taoxian County. In the first year of Wei Jingchu (237), Tao Tao County was changed to Pingxiang County, and the county name began.