Experience of new employees in banks (1) This training has been highly valued by bank leaders, especially on such a hot summer day, the president, three vice presidents in charge of accounting business, counter business and credit business, and directors of various departments all visited the training center in person to help us quickly understand and integrate into the firm. The leaders' speeches were profound and philosophical, especially the speech made by President Jia on the first day of training. She gave us four sentences, from which I was inspired.
The first sentence is the classroom that continues life. She told us, let me feel the change of my role from practical actions. "Comrade", when I heard her call us that, I realized that I was no longer a student. Education is only our value, and ability is our use value. After work, what we pay is not value, but use value. So she told us to have an empty cup mentality, not to carry the burden of academic qualifications, to learn business knowledge from old employees and improve the use value.
Second, keep your passion. Passion is the driving force of work. Without it, it is difficult for work to improve. Life tells us that inspiration can give birth to immortal art, and passion can create extraordinary achievements. Without passion, you will accomplish nothing.
The third sentence is an open mind. Mentality determines state, state determines behavior, behavior determines result, and result determines life. When you treat your work with a positive, optimistic, uplifting, sunny and changing attitude, you can succeed; On the contrary, you will fail when you treat your work with a negative, pessimistic, traditional, passive and rejected attitude. Change what you can change and adapt to what you can't.
The fourth sentence is planning life. The journey of life is like taking a train. People with lofty ideals, combined with talent, diligence and opportunity, are like riding a high-speed train. In a limited life, they will certainly go the farthest and enjoy the most spectacular scenery. Diligent people will catch a slow train, but this train will drive steadily and for a long time, and will eventually reach a distant place; Short-sighted people with short hair can also get on a car, but the speed is too slow and they will be abandoned halfway. Which train do you want to get on, how fast, and what preparations you should make for it. Success often favors those who are prepared.
The three vice presidents also gave us a general understanding of the firm's past, present and future development goals from different angles, and initially understood the firm's market positioning and corporate culture. Leaders and colleagues of various branches also introduced us to the relevant knowledge of customer service, credit business, money market business and counter operation process in combination with their own work. The leaders and colleagues of the human resources department have also done a lot of work. The training courses are arranged reasonably and the training classrooms are spacious and comfortable. We have always felt the humanistic care of the firm from the beginning of issuing staff meal tickets, tableware and cups to paying wages in advance.
This company is young and full of vitality, and is standing at a new starting point of historical development. It is an honor to join the company at this time. Some people say: small wins depend on individuals, medium wins depend on teams, and big wins depend on platforms. Here, middle and senior leaders are competing for positions. On such a platform with standardized management and relatively simple interpersonal relationship, our new employees are more likely to benefit from their own efforts and develop together with the firm.
We haven't gone to work yet, and our understanding of the firm is limited to the concept. But through these leaders and lecturers, I saw a promising business. With such an excellent management team, clear development goals and accurate market positioning, I believe that in the near future, the firm will be able to achieve cross-regional operation and eventually go public.
The experience of new bank employees (2) X month is always a special season for graduates who leave school. It is full of the smell of parting and indicates the beginning of a new journey. I waved goodbye to Beijing, where I lived for eight years, and the train of life sailed to the next post station of life.
Looking forward to my future work, I am very honored to be a new employee of xx Central Sub-branch of xxx Bank. In order to let us better understand the work business and integrate into the working atmosphere, xx Central Sub-branch of xxx Bank organized a 7-day pre-job training. I have benefited a lot from the rich and varied course forms and the close and substantial course content.
First of all, I gained business knowledge. The personnel department of this training made detailed arrangements for the course content, and the leaders and business backbones of xx Central Branch gave us a simple explanation on basic business knowledge such as anti-money laundering, money and credit, and credit investigation. I am a computer major graduate, and my lack of financial background knowledge makes me very insecure about my future job. Through this training, I have a conceptual understanding of the various businesses of the People's Bank of China and a clear understanding of the post responsibilities of various departments. By comparing their own characteristics and work requirements, the direction of future efforts is clear. I believe this knowledge will lay a solid foundation for my future work.
Secondly, I got spiritual food. For this training, the leaders of xx Branch have made careful preparations. Every knowledge point and every case in the classroom embodies their years of work experience and embodies the spirit of rigor, seriousness and responsibility. Their enthusiasm infected every new employee. Among them, I am deeply touched.
It was taught by Li Jinbiao, a teacher from the Department of Investigation and Statistics. Although Miss Li is a computer major, she has accumulated very profound financial expertise through her own continuous study and thinking. What he taught us is not only the knowledge at the business level, but also a method of how to learn, think and improve self-ability at work, and convey a positive energy.
Finally, I gained team and friendship. In order to enrich the training courses and improve the communication of each new member, xx Zhongzhi organized a variety of cultural and sports activities in this activity. In order to have excellent performance, every member of our group has made the greatest contribution to his own characteristics. In class, we can give full play to our professional characteristics, discuss with each other and learn together. Those who can play basketball on the basketball court struggle hard, but those who can't play basketball cheer up and advance and retreat together; In the cultural performance, we brainstorm, encourage each other to rehearse, and * * * bloom together; Through training, I realized the importance of teamwork. Without the support of the team, individuals will lose the motivation to move forward. Imagine, if there were no encouragement from others, I would definitely not have the courage to dance on the stage; Without the help of others, it is difficult for me to understand some unfamiliar professional knowledge. In the future work, only by paying attention to team spirit and cooperating with each other can we achieve faster and better success.
Although the training time is short, it has a far-reaching impact on us. In order to be able to apply the harvest of training to practical work, I am determined to do the following in my future work:
Don't stop learning. During the training, almost every teacher mentioned the importance of learning. What they have achieved today is the result of their continuous efforts to study and improve their professional level. As the saying goes, "swim against the current, if you don't advance, you will retreat." If you don't make progress, you will be eliminated. Although I have left school and gone to work, I can't lose my study habits and spirit.
Attitude determines height. As a new employee, I am like a blank sheet of paper. No matter what I have achieved in school before, I should treat everything with an empty cup and do everything well now. "Don't be greedy for big things, don't care about being a man for small things." Treating your work with a good attitude will benefit you for life.
Dare to take responsibility. As the saying goes, "To pass the buck to others is to pass the opportunity to others". There is no bad job in the workplace, only jobs that you don't want to take on. Responsibility is the basic principle of a qualified operator, and the courage to take responsibility can enable us to overcome cowardice and face difficulties. In the future work, we should take a step back in the face of glory, take a step forward in the face of difficulties, spur ourselves with responsibility and seize more opportunities.
Training is a new beginning. In the future work, we will face more tests and difficulties. Let's set sail and write a new chapter in our lives.
Experience of new employees in banks (3) Excellence begins with the ordinary, and perfection comes from the earnest. In XX Branch, I am engaged in the most common work of XX Bank-teller. Some people may say that ordinary tellers are not professional. No, they can do brilliant work on the counter. I love this job and regard it as the starting point of my career. As an X-ray employee, especially a front-line employee, I deeply feel the heavy responsibility I shoulder. Counter service is a civilized window to show the good service of X-ray system, so I win the trust of customers with full enthusiasm, dedicated service, sincere service and positive working attitude every day. Among the X-ray staff, the teller is directly facing the customer, and the counter is the window to display the X-ray image. Tellers' daily work may be busy and monotonous. But in the face of all kinds of customers, tellers should be skilled in operation and enthusiastic in service, day after day, so that customers can truly appreciate the sincerity of pedestrians in X line and feel the warmth of doing business in X line. This kind of work is extraordinary, and I am proud of my post! To this end, I ask myself to do: first, master excellent business skills and never relax business learning; Second, maintain good professional ethics and abide by national laws and regulations; Third, cultivate harmonious interpersonal relationships and get along well with colleagues; Fourth, know yourself and yourself, win without arrogance, and lose with grace.
Since I joined the work, I have stuck to my post, worked hard, learned business knowledge and asked my experienced colleagues for advice. Only in this way can I really do a good job that can stand the test of time. Little things made me deeply realize that as a front-line employee, he is destined to be ordinary, because he can't block the gun and blow up the bunker with full of blood, like a front-line soldier, leaving the world a hero's reputation, and even can't plant a summer harvest in winter and a summer harvest in summer sowing, like X people, there is always a fixed harvest. Some just repeat those boring operations and complicated affairs year after year, such as deposit, withdrawal, entry, collection, distribution, marketing, maintenance and welcoming. In this ordinary post, let me deeply realize that greatness lies in the ordinary, ordinary we can contribute, our enthusiasm, our sincerity and our youth.
In the process of serving customers, we always insist on thinking about what customers think, worrying about what customers are anxious about, eliminating customers' worries, providing customers with all-round, thoughtful, convenient and efficient services, achieving standardized operation, standardized service, polite language and decent behavior, leaving a good impression on customers and winning their trust. When actually handling business, under the premise of ensuring compliance with the rules and regulations of the bank, we should master the marketing methods flexibly, provide certain convenience for customers, and provide personalized and fast services flexibly and moderately. On the basis of doing a good job in counter service, we will try our best to provide more thoughtful service to customers. Because, there are no picky customers, only imperfect services. In my daily work, I actively and assiduously learn new knowledge and new business, integrate theory with practice, and master various service skills. I start with small things, try my best to handle business quickly, accurately and efficiently, so that customers can wait less, run less and ask less, and provide customers with timely, punctual, timed and anytime services.
Youth is the most precious time in life, because you are full of ambition and vitality, because you dare to do things, because you have too many dreams and hopes, so you are full of vitality! But in my opinion, the preciousness of youth still includes unremitting pursuit and team integration, lofty moral cultivation, strong will, and more importantly, being able to bear the ordinary. Based on today's ordinary and indifferent, X-ray has given me a broad platform, and I am also dedicating my fiery youth to X-ray. China XX Bank is also developing step by step in this youth alternation. On her clear annual rings, our youth will also be deeply printed. Franklin famously said: Push your career, don't let it push you. Today, I am here to promote my career, which stems from my pursuit of the value of life and my enthusiasm for financial career. Because I know that as a growing youth, only by organically combining personal ideals with career development can I give full play to my work enthusiasm, initiative and creativity and realize my life value in the process of creating a better tomorrow for XX Bank.
The experience of new employees in banks (IV) The times are changing, the environment is changing, and the work of banks is also changing. Every day, new things appear and new situations happen, which requires us to keep up with the situation, strive to change ourselves, better plan our career, learn new knowledge, master new skills and adapt to the changes in the surrounding environment. In order to further strengthen the management of counter service, improve the quality of counter service, focus on shaping the good corporate image of the state-owned commercial bank of China Construction Bank, and promote the reform of the whole bank and the construction of modern financial enterprises, the management measures and counter service standards of the whole bank are formulated.
Seeing the great potential of X Bank's development has increased our sense of urgency for our own business development. Next, I will check myself and talk about my own ideas against the shortcomings put forward by the director in our daily work.
The service work of the bank requires us not only to have full enthusiasm for the work, but also to have a heart of pursuing perfection.
In fact, customers are the "examiners" we face every day. If our bank employees are lazy, sloppy, even cold and stiff every day, think about it. Will you respect the staff at the counter? Answer questions, smile, be polite, amiable, noble and elegant, dignified and generous, leisurely and impeccable.
These are our service specifications. Ask yourself how much we have achieved in these specifications. The attitude of customers towards you is actually a mirror of your own words and deeds. Don't always find fault with the mirror, but reflect on where the people in the mirror are not good enough and where they need to be improved.
As a desk clerk, I reflected on the shortcomings raised by the director. Because of my working years and age, I cherish my present job very much. At work, I think I am proficient in my business ability and can handle daily business quickly and skillfully. I can be careful and patient, work hard, communicate with customers, resolve various contradictions, and sometimes I will inevitably meet unreasonable customers. I can tolerate and understand him, and finally I can get the understanding and respect of my customers.
The disadvantage is that the standing posture may not be up to standard. I will always remind myself to correct it in my future work.
There is also an effective suggestion as an old employee who has feelings for CCB. At present, the queuing phenomenon of branch customers is serious, and it feels chaotic when entering the door. I suggest setting up a lobby guide to actively answer customers' questions and guide customers to go through various procedures quickly. The establishment of the comprehensive counter will reasonably connect and unify the public business and private business, improve the efficiency of tellers in handling business, and alleviate the pressure brought by customers' queuing to some extent.
I will consciously strengthen theoretical study and professional knowledge study in my future work, and learn from my colleagues around me, so as to further improve my knowledge, especially my business knowledge, and comprehensively improve my comprehensive business knowledge. Carry forward the advantages and make up for the shortcomings in the guidance and help of leaders and colleagues. Improve the ability to perform their duties, and strictly demand to train themselves into a comprehensive bank employee.