After this period of training and actual combat drills, I really have a profound experience, which is summarized as follows:

First, the harvest place:

1.

My ability to manage the studio has been exercised. Although I don't know much about the details of the work now, I don't know anything when I ask, which is an improvement compared with the original neglect of internal control details.

2.

Now the practical operation ability of staff positions such as field affairs, box office and selling goods has been improved. I haven't mastered these basic tasks for six months. After this training, I realized that a good service staff can bring a good viewing experience to customers.

3.

How to communicate with customers has been improved. How to record and deal with problems and how to communicate with customers when they reflect problems can reassure customers, make suggestions on the work of cinemas and deeply understand their feelings.

4.

Learned six service skills for each employee position. How to greet customers? When customers approach 2-3 meters, they should take the initiative to smile and say hello: "Good morning/good afternoon/good evening! Holidays can be changed into Happy New Year and Happy Mid-Autumn Festival. Pay attention to greeting children and so on. There are many similarities and differences in each position. Although individual details are not very skilled, they are still better than the specifications and standards in the original work.

Second,

Disadvantages:

1.

The work of training employees needs to be optimized. We should explain the necessity of the details of the work carried out from the customer's point of view, so that it is easier for them to understand why and where the benefits are. As front-line posts directly face customers, the service quality and work quality of front-line employees will directly affect the brand image of Evergrande Jiakai Film City and the viewing experience of customers.

2.

Training service post skills need to be improved. Explain the function of the tool and the places that will be used in the preparation process, and patiently explain the details and skills that need to be paid attention to when showing the demonstration work to employees. In the process of employees' drills, record the shortcomings and problems, and finally tell employees why there are problems here, how to do them, and what is the logic, so as to realize hands-on teaching in the true sense and further enhance employees' understanding of the work.

3.

Communication skills in duty management are not in place. For example, in the process of customer complaints and customer consultation, we should take the customer's upper body as the center like the training content, and look at the problem from the customer's point of view, and what kind of viewing experience the customer wants. We should listen to our customers, instead of blindly telling them the subjective reasons for boring them from the perspective of the cinema.

4.

In the process of learning operation management. As an exemplary role for post employees, how to strictly ask themselves to take the lead, such as whether some of their daily behavior norms are appropriate, post employees will certainly actively learn to prevent themselves from relaxing.

5.

I don't have a deep understanding of sales management. Only after the patient training of the leaders did they realize the seriousness of these problems. As a profitable manager of a cinema, the sensitivity to data is very important, which directly affects the profitability of the company's operation. From all kinds of equipment sold to raw materials, as well as the relationship between goods sold and suppliers, and the relationship between films, it is very complicated, and it is necessary to strengthen the understanding of working methods.

In short, I still want to thank the leaders for their hard work and let me learn a lot. I also want to thank everyone in the studio for their help, so that we can grow together. Working together, we will all become better!