Enter the work area at 7: 45, warmly greet the superior leaders and colleagues, and prepare to take over.
Take over quickly from 7: 45 to 8: 00 (counting room cards, meal vouchers, vouchers, VIPs, VIP cards, key locker keys, office work)
Room key, luggage room key, etc. Whether there is a room that needs to be woken up, the assembly room number, important shifts, the number of people scheduled for the day, and
Details, front desk hygiene, weather forecast, date plate replacement and confirmed succession)
8:00 - 12:00
A sort out the reservation list of the day, check the reservation situation and arrange rooms for the guests who arrive in advance.
B Check the account balance of the check-in guests, and collect money from the guests with insufficient deposits, but the tone is euphemistic and not too rigid;
C. Treat every guest warmly and friendly, and focus on promoting guest rooms;
D half an hour before the scheduled check-out time, confirm the guests who are leaving today and remind them whether they need to stay a little longer.
Check-out time;
E. check-in and check-out procedures for guests quickly.
13:00 - 16:00
A check the account balance of the guests who continue to stay, charge the guests with insufficient room rate, and confirm that the guests pay back the money.
The time of room charge should be handed over in time when the class fails to collect it;
B. Warm and friendly hospitality, focusing on promoting guest rooms;
C. Make a good record of handover, print the handover report, and carry out handover with off-duty colleagues;
D. Check the accounts and give the bag to the manager on duty in the lobby after confirmation.