1, quality awareness
The education of improving quality consciousness is the premise of quality management, and the quality consciousness of leaders is more directly related to the success or failure of enterprise quality management. Therefore, quality awareness education is regarded as the primary content of quality training.
The focus of quality awareness education is to ask employees at all levels to understand the role and significance of this position in the quality management system; The impact of its work results on the process, products and even reputation; And what methods can be used to promote the realization of quality objectives directly related to this position.
The content of quality consciousness education can include: the concept of quality, quality laws and regulations, the significance and role of quality to organizations, employees and society, quality responsibility, etc.
2. Quality knowledge training
Knowledge training is the main content of quality management training, and the organization should conduct different levels of training for all employees engaged in quality-related work. On the basis of determining the training needs, we should follow the principle of hierarchical teaching.
3. Skills training
Skill refers to the professional technology and operational skills directly needed to ensure and improve product quality. Skills training is an indispensable part of quality management training. Of course, this kind of training should be based on the actual situation of your enterprise, including the scale of the enterprise, the quality of employees, the attention of leaders and so on. ?
The principle of quality management training program
1, KPI principle. Decompose the company's core training objectives into KPI training indicators. For example, a newly established electrical appliance sales company, its strategic goal is to sell over 100 million employees 100 in five years, and its product sales cover the whole country, with a gross profit margin of over 50%.
It can be decomposed into several KPI training indicators: sales ability, product specialty, service satisfaction, cost control and so on. Then, around the KPI indicators, clear training direction, the above are the key points, how to pass the training, the promotion of the promotion, the reduction of the reduction.
2. The principle of emphasis. Training should not be done at the same time, but should be planned according to the actual situation of the enterprise and the state of employees waiting for electricity. Specifically, we should focus on what enterprises lack, what enterprises are in a hurry, and what enterprises are weak. If the training plan is not well arranged, it will often change from left to right, and it will be confused from top to bottom, but it will not grasp the key points.
For example, a pharmaceutical company's current shortcoming is that the quality management level is not high, which affects the product quality. Therefore, it is suggested that the company set a training improvement focus throughout the year, that is, strengthen quality management training, cultivate quality management talents and enhance quality management awareness. When you do this, you will get immediate results.