1. Etiquette is widely recognized as a practical code of conduct. There is no incomprehensible profound theory, and many contents are just unknown or unknown; 2. Etiquette is not only a code of conduct recognized by the public, but also a humanistic norm, and there is nothing excluded by students in content; 3. It is not only a single training etiquette content, but also a reminder and explanation from the ideological level and the interests of individuals and enterprises; 4. Yi Hui Yong Cheng has seven years of etiquette training experience and thousands of enterprise training experience; 5. Not only explanation, but also case analysis, trainer demonstration, and students' participation and interaction. To make the training itself interesting and knowledgeable, and the participants are naturally willing and easy to accept; 6. Provide evaluation materials for training content and make written evaluation; 7. Our training in Beijing is paid in advance, which gives students peace of mind from the economic level; 8. You can sign a training agreement, which will involve the guarantee of training content and effect, so that students can rest assured from the legal level; To sum up, it is feasible for students to achieve the training effect of "paying attention to consciousness" and "changing behavior" through etiquette training in Yong Cheng, Yi Hui. Teaching object of national civil servant etiquette training: appropriate number of civil servants in state organs: ≤50 Teaching contents: external image of civil servants, official etiquette, meeting etiquette, banquet etiquette, telephone etiquette, communication etiquette, etc. Class length: 12 hours The first module etiquette-the external embodiment of personal accomplishment 1. Rebuild self-image-the function of etiquette is to strengthen personal quality, and a good external image is a prerequisite for shaping success. Your image doesn't just represent yourself. Second, the dress of TPO dress etiquette principle, the collocation principle of shoes and socks, the use of jewelry and accessories, and the collocation of colors. Third, the official female dress etiquette's standard dress for work makeup, women's suits and skirts-women's signs of "fashion in feet" and "fashion in legs"-the taboo of shoes and socks, and the use of accessories. Fourth, wear a suit and etiquette shirt and tie of dress etiquette, a male civil servant, with shoes and socks, common sense and reasonable accessories; fifth, shape hair, beard and body hair, modify teeth, nails, skin dressings and take care of personal health. The second module is official etiquette-standardizing official activities. First, the basic principles to be mastered in official activities and official etiquette when working abroad. Official ceremonies and official etiquette norms face the image of the public. Two. Reception and farewell etiquette. General reception etiquette seating arrangement requirements. Special reception etiquette III. Etiquette of meetings and talks Classification of meetings and talks Schedule of meetings and talks Venue arrangement and seating arrangement Procedures of meetings and talks Etiquette of conference service personnel. Asking for instructions and reporting etiquette The content arrangement, time length and necessary language of asking for instructions and reporting are the keys to listening to the report. V. Basic requirements for official document etiquette and writing. Official document etiquette and official document delivery. Business etiquette (transportation) etiquette How to face the arrangement of guests * * * How to use your room reasonably in public? Seven. Riding etiquette The seating arrangement of passengers on the bus is the etiquette of getting on and off. Driver etiquette is the third module. Meeting Etiquette 1. Plan the process, make clear the operation preparation, set the purpose of the meeting, set up a meeting group, determine the process agenda, make a reasonable time schedule and make good reception arrangements. Second, arrange the venue layout, arrange meeting seats, arrange admission and seats, equip venue service personnel to master the venue rhythm, and reasonably and effectively maintain the venue order (mobile phone handling). Third, communication meetings. After the meeting, communicate the etiquette of the meeting host, the etiquette of the speaker, the etiquette of the audience, the main points of work, the evaluation results of important meetings (the establishment of the evaluation table), the double flow conveyed by the meeting to the fourth module, banquet etiquette I, the classification of banquets, pilot banquets, formal banquets and ordinary banquets II. The introduction of the banquet, the principle of the banquet, the theme of the banquet, and the male and female guests are treated separately. Prepare the banquet, determine the time and place of the banquet in advance, make a reasonable invitation, make a suitable menu (inexpensive as the primary standard), arrange seats (different countries and regions have different habits), and arrange the scene. Fourth, table manners, the use standards of Chinese and western tableware, the etiquette of ordering and serving, the atmosphere of dining and the taboo of using chopsticks and knives and forks. Fifth, the attendance and withdrawal of dining table and tea, and the differences of wine culture between East and West. The fifth module of tea culture with a long history-telephone etiquette-voice transmission information I. Basic telephone etiquette telephone language establishes telephone etiquette with invincible voice image II. Determine the concise and reasonable content and duration before the call. How to express the nine commandments and three commandments of civilized public servants? Answer the phone etiquette. Answer the phone. Basic language, program requirements and tone requirements. Understand the call requirements, and reasonably answer the call waiting and transfer the call requirements. Module 6 Work Communication Etiquette 1. Mass communication and public disapproval will lead to common types and characteristics of the public. Handling of six public objections: 2. Colleagues communicate with each other, respect each other, empathize with the workplace, and abandon personal feelings. If there is misunderstanding, ten "sections" that sincerely affect the relationship between colleagues (with leaders and colleagues). 3. Language standard Q&A Express Thanks Express Apology Express Work Taboos Salesman is an important role of an enterprise, and the success of every project depends on the contact and communication between the sales team and customers. Whether it's a deal or not, customers will form their first impression of the company after their first contact with your sales staff. What kind of image an enterprise faces to the public, and even what kind of attitude the operators show, depends on the front-line sales staff. Therefore, what kind of sales team you have will have what kind of corporate culture and corporate image. Training content: 1. Personal quality improvement and image training for salespeople 1. Create a healthy and progressive corporate image ◆ Personal cultivation, professional ethics and self-worth cultivation ◆ Comments on unethical behavior of salespeople ◆ Social etiquette ◆ Sincerity, equality, credit and compatibility 2. Sales management-quality and skill training of sales staff ◆ Teamwork and communication skills ◆ Customers with different personalities, facing customers' doubts, etiquette taboos ◆ Reasons and countermeasures for customers' refusal ◆ Self-evaluation of sales ability, control of sales process ◆ Language expression and writing expression ability of sales staff 3. Instrument training for sales staff-every detail shows your accomplishment ◆ Shaping personal instrument ◆ How to modify your hair style, nails, skin, hands, teeth, nose and body hair ◆ Use of perfume ◆ Ladies' daily work makeup ◆ Dress and wear 4. Dress etiquette-Dress represents your taste ◆ Work clothes selection skills, work card wearing standards ◆ Shoes and socks wearing skills, accessories wearing skills ◆ Coordination between light makeup and dress 2. Visiting etiquette of sales staff 1, visiting etiquette ◆ Appoint a time, go to the appointment on time ◆ Knock on the door gently, hand in the business card ◆ Pay attention to handshake etiquette ◆ Cut to the chase, have a clear theme ◆ Pay attention to observation, be polite, pay attention to details ◆ Point of view to the left, don't argue endlessly ◆ Time should not be too long, just right. 2. Reception etiquette ◆ Good appearance and generous manners ◆ Clothes should be neat, dignified, decent and elegant ◆ According to identity, reception specifications should be determined ◆ According to identity, seats should be arranged ◆ Special etiquette for exchanging business cards ◆ Farewell etiquette ◆ Farewell etiquette 3 Daily etiquette of sales staff 1, daily work etiquette, address etiquette, honorific service, introduction etiquette, handshake etiquette, bow etiquette, etc. Flower arrangement etiquette, celebration etiquette, ride etiquette II. Body etiquette of service personnel ◆ Body language-the role of nonverbal symbols in your other business card has no words, and proper body language can bring you success ◆ Manner etiquette, standing posture, sitting posture, walking posture, work salute, position indication, conversation posture, introduction etiquette ◆ Expression-barometer of mood ◆ Charm of smile 4. Telephone etiquette-an effective channel to maintain customer relationship ◆ Important first voice ◆ Correct posture, clear voice ◆ Be as concise as possible, grasp the main points ◆ Consider the other party's position ◆ Let the other party feel respect and attention ◆ Serious and clear records ◆ Effective telephone communication ◆ When the person the other party is looking for is not available ◆ When answering private calls. 5. Business negotiation etiquette-negotiation skills and art Experienced business people know that the ideal negotiation result should not be "death and death" or "larger foe", but should be the interests and interests of all parties concerned. In the negotiation, leaving room for customers and not "killing them all" will not only help maintain the normal relationship with customers, but also make business colleagues look at themselves with new eyes. ◆ Business negotiation, price negotiation, contract negotiation and deposit negotiation.

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