Understanding and experience of property management (1)
Engaged in property management over the past few years has given me the feeling that it is "difficult". In the property management industry, there is a popular saying that "if you have done evil things in your last life, you will be a property manager in this life". This sentence expresses the voice of people engaged in the real estate industry. It is difficult for the service industry to satisfy all customers, and it is even more difficult to deal with owners from all corners of the country. They all deal with a lot of trivial matters, and improper handling is a big deal.
Property management services are really cumbersome, and everything should be managed, not only in charge of things, people and equipment, but also in charge of small animals such as cats and dogs. Owners always go to the management office to talk about things; Power failure caused by improper use of home appliances will bring trouble to property companies, and contradictions in neighborhood relations will also bring trouble to property companies. Property employees will look for property companies in big and small matters, and they are busy coordinating and coordinating all day. Employees of property management companies are scolded by some unreasonable owners every day, and sometimes even beaten by barbaric owners. If the conflict escalates, go to court. There are often reports of legal disputes between property companies and owners in online media.
Now people's awareness of rights protection is stronger than in the past, but not every owner's legal knowledge has improved. Many reports are that some owners make trouble without reason, and some companies try not to make a mountain out of a molehill in order to minimize it. They all give up legal rights protection and make great concessions through private consultation, which causes other owners to follow suit and easily sue your property company, which will consume a lot of human and financial resources. To sum up, my experience is that it is really difficult to do property management, and management fees are also difficult to collect. Property management is originally a low-profit industry, but also a labor-intensive industry. People from all walks of life believe that people who can do real estate have no skills at all as long as they have hands and feet.
In fact, the professional and technical content of property management is very high, but the quality of employees in the whole industry is not high, which leads to deep prejudice against property management. In this way, it is necessary to continuously strengthen the training of employees, improve their basic quality and improve the quality of service. Defenders must do everything in accordance with the property management regulations and relevant laws and regulations, and communicate with the owners to publicize the property management regulations and the property law. Many property companies have harmed the interests of the owners and seriously damaged the image of the whole industry for their own interests; If the whole industry is standardized, the prejudice against property management from all walks of life will be less, the social status will be improved, and it will be less difficult to engage in property management.
In recent years, the understanding of property management can be summarized in these words: "There is no trivial matter in property, everything must be compliant, subtle and unfeeling, and understanding can be harmonious."
Understanding and Experience of Property Management (2)
I went to work in the customer service department of xx Property this year. My main work contents are: receiving customers, handling related business, collecting and remitting fees, feeding back customer information and managing customer files. When I first entered the company, I had a little knowledge of the property, and it was not a trivial matter to apply it in practice. The following are my own thoughts and experiences on how to do a good job in customer service:
1, affirm yourself. The most important part of customer service is customer service personnel. Customer service personnel should accept themselves, affirm themselves and like themselves. If you don't even like yourself, but expect the business owner to like you, it's really hard for the business owner. Feng Liangnu, the king of Hong Kong sales, put it well: "The secret weapon of salesman's success is to like yourself with your love."
2. Develop good habits. Some people are used to calling customers at least 10 times a day to understand their needs, while others can't call them three times a day. Some people set the time for getting off work at 9 pm, while others want to go home at 5: 30. Some people arrange tomorrow's schedule every night, while others never know what to do this morning ... People unconsciously create or hinder themselves while forming habits. This is the power of habit. Everyone is a slave to habit, and a good habit will benefit you for life. If you are a customer service worker, ask yourself what "success habits" you have.
3. Work in a planned way. Collect more information about new customers every day. As a customer service department, we should give priority to active service and make a good service plan. Before serving customers, we should know what customers need, the form of service, the degree of acceptance and so on. , and provide targeted services.
4. Have professional knowledge. Customer service personnel should have business and related knowledge. For example, a series of customer inquiries such as "the rental fee around our tower", "Is the service we provide perfect" and "How much is the property fee of the tower" can't provide complete or immediate answers, such as "I'll check it again", "I'll ask the manager to explain this to you" and "I'm not sure about this", which is definitely not the attitude of professional workers. So your value will be discounted immediately. At this stage, our customer service staff should try their best to make every customer feel the trust in us. We always believe that nothing is impossible, only unexpected ideas!
Understanding and Experience of Property Management (3)
In the process of time, I often look at my footprints, and I have the honor to join xx Property Company. As a member of the accounting office, the financial work of xx Property Company will of course sell electricity and collect property fees. But the road to this gate is bumpy, and it is common to fall down when encountering setbacks. However, after falling, people with a little sense will sum up a correct conclusion from the failure and will embark on the journey again and continue to go on. I want to thank the person who gave me the reason. It is because of your courage that I will always be understood after I have suffered setbacks. It is this understanding that gives me experience, wisdom and indomitable will.
The cashier's post responsibilities and authority are mainly: responsible for the custody of cash, checks and invoices, ensuring that the collection is recorded and signed; Carefully examine the original vouchers of cash receipt and payment; According to the original documents, make records of cash and bank accounts in a timely, accurate, clean and error-free manner. And check the cash on hand every day and make a monthly statement; Strictly abide by the cash management system, cash on hand shall not exceed the limit and shall not be used to offset cash on hand. Responsible for going to the bank for formalities, payment and fund settlement; Both parties who receive and pay cash must count it in person to prevent mistakes and other important tasks.
The above simply summarizes the daily work of the cashier post, and you can finish it in one or two sentences. In fact, it seems trivial and the facts are hasty. Doing a good job as a cashier can never be described as "easy". The cashier's job is by no means a "small skill", let alone an insignificant position. Cashier's work is an indispensable part of financial work and the lead of economic work. If this financial control is not good, it will cause immeasurable economic losses to enterprises and institutions. Therefore, it requires accountants to have a comprehensive and skilled business level, skilled and superb business skills, and a rigorous and meticulous work style. Obviously, financiers must be half-hearted, not half-hearted. Patience, carefulness and concentration are the basis of success. Financial work is not only a great responsibility, but also requires a lot of knowledge and technical skills, which need to be studied hard to master.
However, some people, some things and some things are not what people want, just as the sky will not be sunny forever, and the weather forecast will sometimes be misjudged. When it rains, there is no rain gear, only a drowned rat. At this point, we must adjust our mentality and get back on the road. On the way to success, we must not let ourselves catch a cold. In fact, sometimes you pay, and the opportunity may not be rewarded, because opportunity is not the fundamental reason for success, and the most important condition for success is unremitting pursuit. Therefore, we must have a clear conscience about people and things, be worthy of ourselves, and do our job well is the foundation. Only when we pursue and cherish will we not regret it. Only by persistently pursuing your goals, success will find you one day.
When I first came into contact with property management, I didn't know much about the responsibilities and tasks of property management. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.
With the deepening of property management in residents' lives, providing satisfactory services to owners has become the primary code for property management enterprises to maintain their absolute competitive advantage. To win the owners and win the market, we must constantly improve the service quality and management level, and often the owners' recognition of the service comes from the sincerity of the service providers.