1, improve service skills: through targeted training, strengthen the business knowledge and skills of customer service personnel, so that they can better respond to customers' various problems and needs and provide quality services.

2. Enhance teamwork: Through training, enhance the cooperation consciousness and team spirit among customer service personnel, and promote mutual trust and understanding among team members, thus improving the overall work efficiency and service level of the team.

3. Strengthen the insight into customers' needs: By analyzing the information and data fed back by customers, customer service personnel can deeply understand customers' needs, improve service processes in a targeted manner, and meet customers' different needs.