It is used to prove that the organization has the ability to provide products that meet the requirements of customers and applicable laws and regulations, with the aim of improving customer satisfaction. With the continuous expansion and internationalization of commodity economy, in order to improve the reputation of products, reduce repeated inspections, weaken and eliminate technical barriers to trade, and safeguard the rights and interests of producers, distributors, users and consumers, this third-party certification is not dominated by the economic interests of both producers and sellers, and is notarized and scientific, and is a passport for countries to evaluate and supervise the quality of products and enterprises; As the basis for customers to audit supplier quality system; Enterprises have the ability to meet the technical requirements of the products they order.
All certified enterprises have reached international standards in the integration of various management systems, which shows that enterprises can provide customers with expected and satisfactory qualified products continuously and stably. From the consumer's point of view, the company is customer-centered, can meet customer needs, achieve customer satisfaction, and does not induce consumers.
International Organization for Standardization (ISO)
[`aIsEJ]
Abbreviations.
International Organization for Standardization (ISO)
т o9001\ iso90020 is a quality certification standard.
Understand ISO9000 standard family
?refers to the quality management system standards formulated and promulgated by the Technical Committee of Quality Management and Quality Assurance of the International Organization for Standardization (ISO) ISO/TC1760.
Among the ISO9000 family standards, there are standards to guide enterprises to establish quality management system and obtain external certification (ISO900 1:2000: 2000), standards to guide enterprises to strengthen quality management (ISO9004), standards to unify quality terms in various countries (ISO8402) and standards (ISO10065438).
Three. Standard for external quality system certification -ISO 900 1: 2000
The Technical Committee for Quality Management and Quality Assurance (ISO/TC 176/SC2) under the International Organization for Standardization (ISO) officially promulgated the ISO900 1:2000: 2000 standard on June 5438+February 5438, 2000, and made technical revisions to the standard. The contents that have replaced the second edition (ISO 9000, ISO 9002: 1994 and ISO 9003: 1994) have been embodied in ISO900 1:2000, so ISO 900 1: 1994.
2. 1 and ISO900 1:2000: 2000 standards require:
Quality management system:
Form a documented quality management system;
Establish a quality manual;
Control files and records.
Management responsibilities:
Management commitment requirements;
Customer-centered;
Establish quality policy;
Establish quality objectives and plan the implementation process;
Determine responsibilities and authority to ensure effective communication;
Conduct management review activities to ensure the sustainability of the quality management system.
Resource management:
Provide resources needed for quality management;
Human resource management;
Infrastructure management;
Management of working environment.
Product realization:
Plan the product realization process;
Manage customer-related processes;
Design and development;
Procurement management;
Managing the process of production and service provision;
Management monitoring device.
Measurement, analysis and improvement:
Monitoring and measurement-customer satisfaction, quality management system, quality management system process and products;
Control nonconforming products;
Conduct data analysis;
Improvement-continuous improvement, taking corrective and preventive measures.
2.2. Eight quality management principles followed by ISO 9000: 2000 standard:
Customer oriented
mastery reaction
Full participation
Process method
System management method
Continuous improvement
Fact-based decision-making method
Mutually beneficial supplier relationship