Summary of personal work of supermarket supervisor 1 One year is fleeting, and it is over in a blink of an eye. My work in xx supermarket will also come to an end. In order to enter the working state faster in the next year and better understand my strengths and weaknesses in my work, I think it is necessary for me to take this year-end opportunity to make a simple summary of my work in the supermarket:
I. Personal aspects
At the end of this year, the supermarket leaders awarded me the Outstanding Employee Award and the Progress Award according to my outstanding performance. The double honor makes me very satisfied with my performance this year. Of course, these are inseparable from the care of leaders and the cooperation of colleagues. Otherwise, I couldn't have performed so well alone. I still know this in my heart, so I will not be complacent, but will work harder to be worthy of the recognition of my work by leaders and colleagues. This year has passed, and I really feel that my personal progress is that my proficiency in work is getting higher and higher, and I can complete my tasks in a very short time. Sure enough, practice makes perfect, and finding your own way of working can get twice the result with half the effort.
Second, the work.
My work performance this year is still very good. At least I'm not responsible for any problems in my area all the year round. As a tallyman in a supermarket, this is my personal responsibility, but if I can make no mistakes, it will be great. I will clean the sanitation of my area every day to ensure that there is no dust and that the price of each commodity is consistent with that of the supermarket. There are often cases where prices are posted incorrectly in our supermarket, except in my area, of course, because some similar goods are not put back after being taken away by customers, which leads to price confusion. Because of my product placement problem. There are no expired products in my area so far, so I need to accumulate experience. Smile service is guaranteed every day, and the service attitude is very satisfactory to customers. Therefore, customers who choose to buy things in my area every day are also in an endless stream, but I have never been in a hurry. The more people there are, the more calm I should be so as not to make mistakes. How to make common mistakes is to make mistakes in the middle!
Third, look forward to 20xx years
I have always believed that "no one is perfect" and there is still room for improvement in my work. I will seriously look for my own shortcomings in my work in the coming year. Only by doing the work well first can you qualify for promotion and salary increase. These are not what I can expect now. I just want to learn more from the work experience of my predecessors. They certainly have a lot to learn. I hope I can do better for the supermarket next year.
Summary of personal work of supermarket supervisor 2. Leaders and colleagues:
Hello everyone!
I was particularly nervous when I came to the cashier on the first day, mainly dealing with money. Sometimes there are mistakes. I thought cashier was a very simple job, but through more than two years of practical work, I deeply realized the following aspects.
First of all, the supermarket is a service industry, smiling service and polite language are universal. So as long as you smile at work, today's work is half done. We must adjust our mentality at work. Let customers feel the excitement when they arrive and the happiness when they leave. Polite language at work is also very important. The customer came over and said, Hello! * * * How much? What's your change? Take care. Singing, receiving goods, paying.
Secondly, you must have a sense of responsibility in your work. The goods in the store must be clearly stated, and the bar code must be known. When sweeping the goods, you must carefully look at the name of the goods and the quantity you should pay attention to when operating. In order to avoid their own mistakes causing losses to the store.
During my working time, I feel that the service attitude towards customers is extremely important. I meet different guests every day, and different guests have different tempers. Our general goal is to satisfy customers and let them go home. This requires us to keep a good mood at all times, treat every customer warmly and patiently, and don't bring our little emotions into our work, especially when customers are angry with you, we must sincerely smile and explain to them. In the process of checkout, sometimes the price of goods is inconsistent with the computer. We should inform the staff of this class and verify it in time, and then take the initiative to explain to the customers, asking them to wait patiently. Give the customer a satisfactory answer.
In short, with the extension of working hours, I was unfamiliar with this job from the beginning, and now I like this job. Cherish this job. I should have worked harder and served well since I was a child. Only in this way can we operate better. From a big perspective, the competition among industries today is also the competition of service quality in essence. Quality service can not only attract tourists, but also bring considerable economic benefits. Then what is quality service? Only when the service is done well can the enterprise flourish.
Time flies, I have been in the supermarket for more than two months.
These two months, I have mixed feelings. I don't know how much professional knowledge I have learned, but I have really made a lot of progress in dealing with people. I can cope with the work in the shop, maybe it's a little smug, but when things happen, people in the group always ask me, which makes me very moved. These two months, I still maintained the passion when I first went to work, and my mentality was mainly peaceful. Once my team leader has something on her mind, she always talks to me and asks me, "Comrade Ding Ding, when will your enthusiasm wane?"
At this time, I always say, "My passion will never die!" To answer her. People in the group said that they looked at me as if there was nothing bothering them and walked around all day.
But I deeply know that as a bartender, I must not bring my personal feelings to work. The customer is always right, which I have always believed since I worked, so I always face the customer with a knowing smile, even if the customer is sometimes unreasonable. For example, once, a female customer said to me, "Hey, waiter, put this pajamas on me." I said, "Sorry, you can set it yourself. It doesn't matter whether you wear it or not, but as employees, we can't try on the clothes in the store. "
As a result, the female customer said, "Interesting. This thing hasn't been washed yet I don't like to wear it on me. I feel very dirty. " The female customer left, and her colleague came over and said, "What's wrong with this person? She doesn't like condoms. She is human! " I said, "Forget it, the customer is always right. We are a service industry. " Sometimes I'm busy. I have been sorting out the goods in the warehouse after work, so that I can't stand to see the lights in the store after work, but I have always believed in the creed of "more work" and "it is a blessing to suffer". My colleague said to me, "Don't do it, others will do it later!" " Or "What are you doing with it now?" ? "After a while, the customer will be in chaos!" But I think, since customers turn it upside down, why can't we tidy it up immediately after customers turn it over and restore it to a neat appearance?
Remembering my mother's old saying, "What can be done today can be done today", I like to do it now. Actually, I'm confused. I often make mistakes and forget things, so I keep a small piece of paper in my hand at the store meeting. On it, I write down the work to be done that day in order, and cross off one when I finish one, which will make my whole work orderly. My team leader speaks very artistically. Whenever I make any mistakes, she always comforts me by saying, "You do too many things, so you will miss one or two. Our work has become very easy since you came. " I thank my team leader. I feel lucky to meet such an excellent person as her as soon as I step into the society. In fact, my work is not always happy, nor is it without troubles. About half a month ago, my mind entered a trough and I felt that my future was bleak. I repeat these trivial tasks in the shop forever every day, thinking about the future, and suddenly I feel sick and there is no spring. One afternoon, I just received more than 400 clothes from a supplier. When I was in the harvest department, I still remembered which package was a few dollars, but when the goods were dragged to the third floor for labeling, I forgot which one was which! I was anxious, and my colleague comforted me and said, "Don't worry, he can't tell who is the promoter." Besides, there are some goods in the shop. Let the manufacturers divide it themselves tomorrow! "
But I know that even if there are still goods in the store, if new goods are put on the table, it will definitely increase sales opportunities. Besides, I'm delaying my work. It would be nice if the manufacturer had time tomorrow. What if the manufacturer doesn't have time?
No one will bear the loss. Opportunity knocks on every door, making sure you are ready when it knocks on you. This incident caught me off guard, so the sales opportunity quietly left. I thought about it for a long time in the warehouse and felt that I was not suitable for this job. Am I too confused? I called the manufacturer anyway. Fortunately, the people from the factory will come soon. When I sleep at night, I dream of distinguishing children's clothes all night, and I dream that people in the factory complain about me. My pressure is getting bigger. This mentality lasted for two days. Thanks to my colleagues and teachers, they inspired me, supported me, encouraged me, and gave me the confidence and courage to move on when my mood was at its lowest ebb. That night, I suddenly figured it out. Why bother?
Although I made a mistake, I didn't deny myself, and even felt that I was not suitable for this job! If you are not suitable for this job, ask yourself, what job is suitable for? If you can't even do these basic tasks well, who is qualified to abandon them? Autumn clothes are sold out of season, customers rummage from top to bottom, and finally the boxes and pockets of autumn clothes are in a mess. You can't do meticulous work without patience. I walked in the autumn clothes basket twice, looked at my watch, and at 6: 35, I thought, great, I'm off work, let others clean up. When I was about to get off work, I walked past the autumn clothes basket again and found that there was a lot of rubbish under the basket. I went directly to the warehouse and took out my broom, telling myself that you wouldn't do this kind of work.
Summary of personal work of supermarket supervisor Fan Wen 4 Since I started working in the shopping mall, I began to slowly integrate into the customer service work, trying my best to do what I should do every day, and I have a deep understanding of the customer service work in the shopping mall. As far as probation is concerned, I also made a work summary of my work.
I. Work completion
As a customer service in a shopping mall, I stick to my post every day and keep doing what I should do. During this period of work, the most thing I do every day is to answer questions for customers with problems, but in this respect, there are always some things that make me puzzled. Fortunately, every time a colleague comes forward, it can be solved. Of course, I still do better in other aspects of this job. I show up at my work place on time every day, and I finish every task well. I clean up the countertop quite neatly, and I always keep my proper smile, show my best spirit and provide the warmest service to customers.
Second, the problem of work.
In the past few days' work, there is still no way to fully answer customers' questions, and there are still some unfamiliar situations in the whole shopping mall. For some customers' complaints, I don't know how to guide them to cancel and make them satisfied. From these aspects, I still have a lot to work hard, and I should spend more time analyzing and reviewing my work in peacetime to make myself more aware of my problems and study better.
Third, the next stage of efforts
This probation period made me aware of my own shortcomings and made it clear where I should work hard. In order to make me do this job firmly, I set myself a goal, hoping to gradually achieve the ability needed for this job in my work and become a very good me. I will try to be familiar with the rules and regulations of the mall so that customers will not panic when they ask. There is too much knowledge about communicating with customers. You should observe the communication process of your colleagues and learn from them. You need more communication. With the combination of practice and hard work, you will become better.
In the future work, I will gain more and more things. As long as I constantly sharpen myself in this position, I can naturally complete all the work, let the leaders see my growth and get the qualification to become a full member. I am very excited now, and I really want to make myself better in the next job through my own efforts. I look forward to that day.
At the end of the fifth year, the busy year is coming to an end and new challenges are just around the corner. Looking back, there are too many feelings and feelings in the big family of good friends. I still remember the care and guidance of leaders, the friendship and mutual assistance of colleagues, and the understanding and consideration of customers. I dare not forget every moment that warms my heart. Because of these, I have been conscientious, without any slack, obeying the arrangement of the leaders, actively cooperating with my colleagues, warmly entertaining guests and serving with a smile, and making due contributions to our big family. In order to do a good job in the next step, sum up experience and draw lessons, the work summary report of the past year is as follows:
I. Work:
As an employee, as long as I am at work, I will adhere to the standard dress code, be polite and serve warmly, and try my best to make every customer happy and satisfied. As a tallyman, on the one hand, I constantly strengthen the study of professional knowledge, actively read relevant materials, and humbly ask the manager for advice. On the one hand, timely and actively communicate with comrades in relevant departments, and strive to solve the problem as soon as possible. I am strict with myself in every detail, such as hygiene, display, warehouse, receiving, loading, replenishment, moving goods, etc., which has obviously improved the atmosphere of the commodity area I am responsible for. Tally
This work seems simple, but in fact it is trivial and complicated. We should be familiar with the food knowledge of our goods; It is necessary to regularly record the shortage situation and replenish the goods in time; It is necessary to clean up the goods and shelves in time; Familiar with market information, grasp consumer demand, report to the supervisor in time, and so on. Every day's work is hard and rewarding.
Second, the service:
Personally, I think, as a service person, we must first have a sense of service. I always keep in mind the service tenet of "creating value and contributing to society" and do a good job in various services. As a tallyman in the supermarket, he is the person who has the most direct contact with customers. Our every move, every word and deed has no influence on the overall service quality and service level of the company. Our quality will directly affect the business and reputation of the store.
Third, the shortcomings:
As the saying goes, Rome was not built in a day. The knowledge of market and supermarket retail is so profound. While gaining a lot, I have not forgotten my own shortcomings. For example, there are not many creative work ideas, and sometimes it is easy to stick to the rules and become a mere formality. Personal work is not perfect, sometimes I am not confident in contact with others, and my attitude is muddle along.
Fourth, the direction of efforts.
1, strictly abide by the company's various management systems.
Don't be late, don't leave early, don't miss work, be full of energy, stand up straight, behave generously, dress according to regulations, wear service badge, strictly abide by the company management system, and work hard actively.
2, to further correct the work attitude, conscientiously complete the job.
In the work, I can obey the arrangement of the manager and the team leader, don't talk about objective conditions, don't drag my feet, and communicate with the leaders in time if there are problems. Respect comrades, be helpful, and strive to create a harmonious working environment. All work can focus on the overall situation and overall interests, resolutely implement the principle that individual interests are subordinate to collective interests, and work hard.
3. Strive to improve business capabilities.
Actively participate in the training organized by the company, study hard, know the information of each product in detail, be more familiar with the products and improve the service quality. I don't know how to ask the manager and the team leader, and strive to improve my business ability and do my work better.
4. unite colleagues and help each other.
I always insist that when I do something, I will do it well. I am passionate about my work and care about my colleagues. The company is a big family. I will take the initiative to deal with colleagues, infect people around me with positive actions, drive people around me, do a good job together and make due contributions to the development of the company!