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The summary of the front desk work is very short.
It is a written material that reviews, analyzes and objectively evaluates the work, research or thoughts of a certain period in the past. It can give people the motivation to work hard, so review well and write a summary. The following is a brief and complete summary of the front desk work I shared with you, hoping to help you.

Summary of Front Desk Work and Model Encyclopedia 1

The coming _ _ _ year is a full, busy and happy year. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past year, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, I have made great progress in my work and study.

The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my job well.

First, strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, and transfer calls in strict accordance with the company's guidelines. When customers visit, I will always pay attention to the continuous good service attitude and warm reception. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time.

The tea room within the scope of responsibility will continue to be cleaned indoors, and the water dispenser will be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.

Third, do a good job in stationery procurement and learn some purchasing skills.

Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and good service. Save every penny for the company. There are more than two fixed suppliers in a row.

Fourth, do a good job in warehouse management.

Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the goods in good condition in time and report the lost or damaged goods to relevant departments in time.

Fifth, focus on the overall situation, regardless of personal gains and losses.

Whether during working hours or during vacation, if the company has a temporary task assignment, I will obey the arrangement, cooperate with my heart, and don't find any reason to shirk it. As a member of Jingxin, I will dedicate my strength to serve the company. Take part in the activities organized by the company attentively at ordinary times, and strengthen the feelings between colleagues and the communication between departments. And learn more about the company's basic situation and business information. In order to work better in the future, we will continue to lay the foundation.

Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

Summary of front desk work, concise encyclopedia of model essays II

January is always the busiest month in our front desk. Of course, this busyness has also brought me substantial work, which has enabled me to grow in my work. Compared with last year's work 1 month, more and more people came to our company this year because of the increase of customers and business. This is a good thing. Although our front desk will be busy, it will also bring us more experience and pave the way for me to become an excellent front desk.

First, all the clients I receive recognize my work.

This year 1 month, I always received _ _ _ person-times. Among these customers, there are _ _ people who have consumed food and drinks under the recommendation of the company. In addition to the catering benefits provided by the company to these customers, as a front desk, I also helped the company's catering department improve its catering performance. And in these receptions, I won unanimous praise from these customers, and some customers even personally helped me to post five stars on our company's star rating. I know this is the customer's recognition of my work, and it is also the reason why I continue to provide quality reception services to customers. With such excellent results in January, I believe that this year's front desk work will make great progress than last year!

Second, etiquette training has learned more etiquette.

After my proposal, our customer service department carried out etiquette training throughout the company. The invited etiquette teacher gave our company a profound etiquette training. During the training, I learned more etiquette that I didn't notice in the reception work in the past, and also realized the profoundness of our Chinese etiquette culture. Not all the knowledge gained from these trainings has been put into practice, but under the trend of receiving customers in January, I believe these new etiquette can be well practiced this year and beyond, which will raise our reception at the front desk and the overall environment of our company to a higher level.

Third, there is still one point that needs to be recognized and improved.

Although my front desk work was recognized and promoted in January, there is still a small point that needs to be recognized and improved. This was put forward by a colleague at the front desk, and I felt a little embarrassed after listening to it. At the front desk, I often answer personal calls. Although this is normal, sometimes my work will be delayed when the personal call lasts for a long time. After all, I am sitting at the front desk of our company. If I can't correct this habit of answering personal calls, I will be taught a lesson sooner or later. In the next month's work, I'm going to mute my mobile phone and wait until one day after work to reply to missed calls and text messages. I am very grateful to this colleague for pointing out my mistake, and I believe I can correct it after I realize it, otherwise there is nothing to blame in my work.

Summary of front desk work, concise encyclopedia of model essay 3

If you want to do a good job at the front desk, you must have a deep understanding of the front desk work. This position not only reflects the image of the company, but also is the first impression of foreign customers on the company. Therefore, from welcoming guests the day before yesterday, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company. Although I have only been in the company for more than two months, I have a deep understanding of the company's work, which prompted me to further think about how to do my job well. The following is a summary of my work since August:

First, go to the company security guard to get the newspaper of the day every day. When you get to the office, you should do a good job of sorting out the front desk and check whether the power supply is all turned on. Clean the leadership office and the front desk hall. And always keep the front desk lobby clean and generous. Sort out the work to be done that day and record it on the memo. The newspaper you read every day should be sorted out. Check whether there is enough drinking water and it is not collected in time.

Mineral water consumed during the meeting should also be checked and replenished every day. At present, when printers, copiers and fax machines are out of ink, they should be replenished in time. All departments of the company should report for repair in time if they have defective articles, appliances and equipment. Check the office supplies you need every day, and if you don't replenish them in time. Clean up the front desk when you leave the company and make sure all the power is turned off. Check whether there is any unfinished work in the memo of the day.

Second, you must register to send and receive faxes. Pay attention to who the fax is sent to, and make sure that the other party has received it and there is no omission. When you receive a fax, you should pay attention to who the other party sent it to, and ask the contents and pages of the fax clearly to avoid receiving spam messages and wasting company resources. The received fax will be forwarded to the relevant personnel in time after it is confirmed that there are no omissions.

Third, the front desk receives guests. To do this work well, the most important thing is service attitude and service efficiency. When you see a guest, you should immediately get up and say hello. For the guests visiting for the first time, ask the other person's name clearly, find out who has something to do with it, and inform the relevant person in charge after understanding the purpose of the visitors. Among them, it is also necessary to know whether to leave the guests in the lobby or reception room, or to lead them to the office and reception room of the person in charge. Smile at the guests, be patient and meticulous, and be kind and generous. Take the guests to their seats and pour water. A moment, please.

Fourth, pay attention to polite language when answering the phone. In the company's standard language, outside: Hello, Anshan Long Yuan Company! Then ask what's the matter, ask who the other party is looking for, what's his name, what's the matter, and inform the relevant personnel after knowing the situation. Insider: Hello!

Verb (abbreviation of verb) Management of company official seal. Whoever uses or borrows the official seal must be approved by the general manager. And make records, please sign on behalf of the general manager. When borrowing the official seal, there must be administrative personnel to follow it all the way.

Six, every Monday to ask whether to open the general assembly and notify the relevant departments. Put a monitoring desk every Wednesday to remind the leaders. Minutes and briefings of the last meeting of the group company every Wednesday. Organize and record the documents that need to be signed by the general manager every Tuesday and Thursday, submit them to the general manager together, and return them to all departments after signing. Make three attendance sheets, meal cards and desk attendance every month. Report the phone bill to the company employees every month, and the company's fixed telephone will charge the phone bill.

Seven. File management. Do a good job of filing company documents. Including: internal official letters, red-headed documents, meeting minutes, briefings, etc. And be familiar with the storage location of each file.

I have worked at the front desk for more than two months. I know I still have many shortcomings. I will work harder and do my job more seriously. In September, we should constantly improve our image, make a good work plan for September, and improve the quality and efficiency of our work.

(1) Strive to improve the quality of work and do things more efficiently and with better quality. Better service attitude, accumulate experience in important work, and leave a good impression on every guest. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

(2) Strengthen the study of etiquette knowledge and public-private relations.

(3) Strengthen communication with all departments of the company. Knowing the development of the company and the work content of each department, with these knowledge reserves, on the one hand, you can answer customers' questions in time and answer the phone accurately.

(4) Strive to create a good prospect environment. Maintain the good image of the company.

(5) Be familiar with the company's filing documents in the shortest possible time and cooperate with all departments to do a good job.

Summary of front desk work, concise encyclopedia of model essay 4

April has passed, and under the strong development momentum of the company, our business has ushered in one peak after another. While we are happy for the company, we also warn ourselves that only by doing better can we keep up with the development of the company. Business people are trying to do a good job for the company, and managers are leading the company, so that the company can make steady and rapid progress. As a logistics department and a member of the administrative department, we should do our own job well, and at the same time, we should do it well. In this city, there are many guarantee companies, and several of them have the same advantages and strength as our company. We will not stop because the company is doing well and the company is developing. We should also improve our service quality and contribute to the development of the company. In the increasingly competitive guarantee industry, only with its own unique competitive advantages can it stand out in the fierce competition. So after work, we will also get together to discuss how to expand our services, make our services have _ _, and make our customers become loyal customers of _ _.

The charm of service lies in the subtleties. Although it is small, it is sometimes more valuable. We read an article saying that there is a hotel abroad. The front desk will record the customer's information in detail, send blessings on the customer's birthday, remember the customer's little habits, and send some nursing tips suitable for the customer. These actions are small, but many customers will choose to stay in this hotel when they arrive in this country. So don't underestimate the usual subtle movements. Butterflies flap their wings in the tropics, and distant countries can also cause hurricanes. The "butterfly effect" exists widely in society. We should also pay more attention to service, so that our subtle service can contribute to maintaining customers and developing loyal customers.

The existence and development of an organization depends on various endogenous and exogenous variables. However, it is necessary for enterprises and institutions to implement team spirit and team working mechanism in the three most important links of decision-making, management and innovation. To form the company's core competitiveness and make the company win in the competition, it is also necessary to enhance the company's special human capital and "exercise" through challenging practical work.

And give full play to "pygmalion effect". Through the front desk work, customers are satisfied with both _ _ and _ _ services. Eventually become a loyal customer of _ _, and bring more customers to _ _. Only by effectively motivating and strengthening employees' work motivation can we give full play to employees' value. Through daily work inspection and observation, the front desk staff conscientiously do their job well, always strictly demand themselves as the representative of _ _, so as to make customers happy and satisfied, properly handle emergencies, show smooth and mature service ability and flexible and effective handling power, and add points to the impression of _ _ in customers' hearts.

Summary of front desk work, Fan Wenjian Daquan 5

A year passed quickly, and I have been working in the company for more than a year. Since joining the company, under the leadership of the leaders, I have learned a lot about the operation and workflow of many companies. I am also familiar with the heads of various departments of the company and how many people there are in our company. In my daily work, I gradually get familiar with the people in our company, which enables me to adapt to the work of the company well. As a receptionist, in the past year, I ... I briefly summarized my work this year.

I. Daily work

When I first entered the company, I didn't understand a lot of things, and I groped for learning bit by bit, especially the work at the front desk. I haven't done it before, and I don't understand a lot of things. Even the most basic etiquette was learned after entering the company training. It is also careless to be with friends at ordinary times. It is very impolite to do the same thing at work. When answering the phone, unlike everyday life, you need polite expressions. At the same time, I am good at summarizing the intention of calling. Not everyone can make it clear what they want to do and who they want to see. As a receptionist, I have to remember what happened and how to deal with it. You can't miss it. There are some urgent things that cannot be delayed. In the past year, I didn't understand it at first, but I can answer the phone very well, no problem, so I did this part of the work very well.

When I receive visiting customers, I greet them politely and ask the reason for my visit. If there are some appointments, I will lead them into the company in time and let the relevant colleagues receive them. I also received the company's express and letters seriously, and called the courier to pick them up in time. When you come to the company in the morning, you should also clean the front desk in time to ensure a clean and tidy working environment, check the office, open the window for ventilation in advance, or turn on the air conditioner and turn on the lights in the aisle to check whether the company's drinking water is sufficient and can be supplied in time.

Second, the administrative work

As the front desk of the company, I am also responsible for some administrative companies. For example, colleagues sometimes need to use printers. I also need instructions, or help with printing and copying. This company needs to be rectified. You also need to contact the cleaning aunt in time. After cleaning, I need to check the cleanliness of the office in time, and some things that need to be subscribed are also things I need to deal with. At the same time, when my colleagues in the personnel department need my help, I will actively cooperate, such as making recruitment calls, arranging and receiving interviews and so on.

A year's work, there are many trivial things, but I do them seriously and responsibly. As the front desk of the company, I know that my polite smile and serious and responsible attitude can represent an image of the company, so I should be good at expressing them. I can't relax, but I also found some shortcomings in my work. The efficiency is not particularly high, and sometimes there will be some delays. We should make corrections as soon as possible in our future work in order to do better.

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