After a meaningful activity, we not only increased our knowledge, but also exercised ourselves, so write these records in the activity summary and keep them in mind. I believe most people have a headache about the summary of this activity. The following is a summary of the activities of building a hospital with temperature (selected 5 articles), which is for your reference only and I hope it will help you.
Summary of the activities of establishing a hospital with temperature 1 Our hospital combines the activities of "three good and one satisfaction" with the activities of "striving for Excellence", taking people as the center, patients as the starting point and people's satisfaction as the foothold, striving to improve the level of medical services, constantly improving the quality of medical care, vigorously promoting noble medical ethics, strengthening the construction of industry style, and further solving outstanding problems in medical and health services and industry style. The current situation is summarized as follows:
First, improve service attitude, optimize service process, and constantly improve service level.
1, optimize the hospital outpatient environment and process. Fully implement the system of timely issuance of inspection reports, reasonably arrange emergency and inpatient medical services on holidays under the premise of ensuring patients' privacy, and improve the hospital identification and treatment process guidance system; Promote hospital informatization construction and reduce unnecessary repeated inspections.
2. Improve hospitalization services. To fully implement the high-quality nursing service demonstration project with rational allocation of nurses' manpower, implementation of the system of responsible nurses, standardized provision of graded nursing and holistic nursing services as the core, we should focus on "good technology and good communication" and improve the technical operation ability and humanized service level of young nurses as soon as possible. Strengthen the standardized construction of wards, strictly manage visits and escorts, and create a clean and peaceful hospitalization environment for inpatients. Carry out centralized hospitalization services, provide services such as accompanying inspection for inpatients, and facilitate inpatients.
Two, strengthen medical ethics education, vigorously promote noble medical ethics, serious industry discipline.
1, continue to strengthen medical ethics education. We should persist in giving priority to positive education, continue to cultivate and establish a number of advanced models, increase the propaganda of advanced models with noble medical ethics, exquisite medical skills and dedication to their posts, and combine the characteristics of the health industry to carry out in-depth education on purpose awareness, professional ethics and discipline, so as to guide the majority of medical staff to establish a good medical ethics.
2, the implementation of medical ethics system specification. Adhere to the principle of treating both the symptoms and root causes, comprehensive management, both punishment and prevention, and pay attention to prevention, vigorously strengthen punishment, and promote the smooth reform of the medical and health system. Strengthen the education of medical ethics, implement the system of medical ethics assessment, regular assessment of doctors and record of bad behaviors, intensify hospital inspections and punish violations of laws and regulations, and strictly practice discipline.
3 resolutely put an end to unhealthy practices in the purchase and sale of medicines and medical services, and strictly enforce industry discipline. Resolutely put an end to eating, taking, card, demanding, charging, accepting or asking for "red envelopes", accepting kickbacks, commercial bribery and other unhealthy phenomena. Strengthen the construction of a long-term mechanism to control commercial bribery in the field of pharmaceutical purchase and sale. Strengthen economic management, improve internal control mechanism, and strictly unify authority and approval procedures.
Third, carry out in-depth professional ethics evaluation, take the initiative to accept social supervision, and strive to achieve "mass satisfaction."
1, it is necessary to seriously carry out patient satisfaction surveys and return visits for discharged patients, solicit opinions and suggestions, and improve services in a targeted manner.
2, continue to carry out democratic appraisal style as an important carrier to promote health rectification work and safeguard the interests of the masses, actively organize and actively participate in democratic appraisal style activities, so as to promote correction by evaluation and pay attention to rectification. Give full play to the role of supervisors, listen carefully to the voices of the masses, solve outstanding problems reflected by the masses in time, and strive to satisfy the society.
3, the full implementation of the hospital affairs disclosure system, further implement the requirements of hospital affairs disclosure, enhance the awareness of medical institutions, and promote medical institutions to further optimize service processes and internal democratic management decisions.
Summary of the activities of establishing a hospital with temperature 2 According to the requirements of the Ministry of Health and the provincial and municipal health bureaus on the implementation opinions of the "three good and one satisfaction" activities, our hospital has studied and formulated the implementation plan of the "three good and one satisfaction" activities in combination with the current work practice. Organized and held a mobilization meeting for the "three good and one satisfaction" activities of the staff of the whole hospital. The specific activities are reported as follows:
(A), strengthen medical ethics education, vigorously promote noble medical ethics, serious industry discipline, and strive to achieve "good medical ethics."
Medical ethics first, good medical ethics is the premise of harmonious relationship. Our hospital pays attention to theoretical indoctrination and cultivates good medical ethics consciousness. The medical ethics of medical staff is not formed spontaneously, but under certain social environment and material living conditions, it is a long and arduous process through external education and personal subjective cultivation in life practice. Combining with the actual situation, our hospital has strengthened the study and education through various forms, placed the cultivation of noble professional ethics and the improvement of professional level in the same important position, won the trust of patients and society, and continuously improved the construction of medical ethics.
Combined with the actual work, our hospital insists on practicing medicine in a clean manner, makes full use of effective clues such as reports from the masses, severely investigates and punishes the bad behaviors of medical staff in key departments, such as accepting or asking for red envelopes, disguised kickbacks and so on, which harms the interests of the masses and damages the image of the hospital, gives full play to the warning and deterrent effect of punishment, and promotes the standardization of service behavior and the formation of a good industrial atmosphere in our hospital. Vigorously publicize the work norms of "rational drug use, reasonable examination, reasonable treatment and reasonable charges", strengthen training and education, change the medical service concept of our hospital, and establish a performance appraisal system with medical ethics, service quality and social evaluation as the main contents, so as to spend less money and be optimistic about the disease, so that the masses can truly feel the benefits brought by the new medical reform.
Standardize communication between doctors and patients. Strive to improve the communication ability between doctors and patients of medical staff. In order to solve the patients' difficulties in time, our hospital set up a suggestion box at the eye-catching position on the first floor of the outpatient and emergency building.
In addition, our hospital adheres to the principle of seeking truth from facts, being objective and fair, and carries out medical ethics assessment for all employees, which is combined with post employment, evaluation first and performance pay, and resolutely does not engage in formalism.
(2) Improve service attitude, optimize service process, constantly improve service level, and strive to achieve "good service".
"Excellent service" is the embodiment of the purpose and style of medical and health work. Medical services should adhere to the people-oriented, firmly establish the concept of "patient first, quality first, service first", earnestly enhance service awareness, improve service attitude, improve service mode, optimize service process, improve service level, and strive to provide patients with quality and warm service throughout the process.
First, improve the service attitude and continue to adhere to the "patient-centered" service concept. The majority of medical staff are required to treat every patient seriously, patiently and sincerely while improving the quality of service. Through carrying out related activities, the communication between nurses and patients and between doctors and nurses has been strengthened, the overall quality of nursing staff has been improved, and a solid foundation has been laid for the implementation of quality services and the training of nursing teams. Actively carry out weekend and holiday clinics, carry out quality nursing services and other measures to benefit the people, and provide convenient, cheap and high-quality services for the masses and patients. Strive to achieve a good service attitude, actively advocate civilized service terms, resolutely put an end to service taboos, and put an end to the phenomenon of being raw, cold, hard, pushing and pushing. Effectively enhance the awareness of humanistic care, vigorously advocate humanized service, embody humanistic care everywhere, and strive to provide warm services and skills.
The second is to optimize the service process to facilitate the masses to see a doctor. Focusing on hospital registration, fees, pharmacies, outpatient clinics and other windows, starting with the formulation of business processes that are convenient for people to seek medical treatment and work systems that meet patients' needs, comprehensive measures are taken to further optimize service processes, improve service facilities, beautify service environment, facilitate patients to seek medical treatment and shorten patients' waiting time.
The third is to implement open and transparent services to protect the people's right to know about medical treatment. Strengthen the informatization construction of hospitals, and provide medical service information such as department layout, department characteristics, expert information, consultation time and consultation process for the masses through various channels, so as to facilitate them to choose medical treatment. Regularly disclose medical expenses information to the public, and strive to improve the transparency of charges so that the masses can understand consumption when they see a doctor.
(3) Strengthen quality management, standardize diagnosis and treatment behavior, continuously improve medical quality, and strive to achieve "high quality"
Medical quality and safety are the core and soul of medical service. The "good quality" put forward in the "three good and one satisfaction" activity is the continuation and promotion of the hospital management year and the journey of medical quality, with richer content and more innovative forms.
First, do a good job in the implementation of various medical quality and safety systems and enhance the sense of responsibility for medical quality and safety. Our hospital has always taken medical quality as the core, earnestly strengthened the internal management of the hospital and the quality management of basic medical care, and continuously strengthened the capacity building of clinical specialties and the "three basics and three strictness" training of medical staff. In order to further improve medical quality, ensure medical safety and improve the professional quality of medical staff, our hospital holds a medical lecture once a month, mainly to exchange the latest clinical knowledge, medical practice experience, diagnosis and treatment of common diseases and frequently-occurring diseases, and new technologies and new treatments, so as to improve the proficiency and accuracy of medical staff's technical operation. And conduct a "three basics" exam every quarter to consolidate and improve the theoretical knowledge of medical staff.
The second is to strengthen the clinical application management of medical technology and equipment to ensure the quality and safety of medical care and the rights and interests of patients. Effectively strengthen the management of clinical application of medical technology, establish a strict medical technology access and management system, and resolutely investigate and deal with violations. Medical staff should firmly establish a correct outlook on life and values, establish a sense of quality first, and focus on learning business and technology.
The third is to carry out the "prescription review" work once a month. In order to improve the quality of prescription writing, standardize outpatient medical behavior and promote rational drug use, in accordance with the requirements of Prescription Management Measures, a prescription review system was established, and experts from the Municipal People's Hospital were invited to participate in the comprehensive evaluation of prescriptions. Through the prescription review from March to June, we found that the common problems are: unreasonable combined use of antibacterial drugs, more than 5 kinds of drugs used in a single outpatient and emergency prescription, incomplete prescription diagnosis and so on. After finding the problem, we communicated with the doctor in time, pointed out the shortcomings and urged him to correct it. If it is still not corrected, the whole hospital will be punished by informed criticism. At present, the work of prescription review in our hospital has achieved initial results, and the quality of prescriptions has been significantly improved, which has played a positive role in promoting rational drug use. For this work, we will continue to adhere to, constantly improve and standardize.
(D), in-depth evaluation of professional ethics, take the initiative to accept social supervision, and strive to achieve "mass satisfaction."
"People's satisfaction" is our ultimate goal, and it is also the original intention and purpose of our "three good and one satisfaction" activities.
First, do a good job in patient satisfaction survey and win patient satisfaction. Pay attention to patients' feelings and listen to patients' opinions through telephone return visits to discharged patients and on-site investigations of inpatients and outpatients; For their opinions or suggestions, actively implement rectification, effectively promote the improvement of medical quality and service level, and win the satisfaction of patients.
The second is to fully implement democratic appraisal methods to satisfy the society. Democratic appraisal is an important measure to rely on the orderly supervision of the masses, solve outstanding problems reflected by the masses, and win the trust of the people with practical results. Through solid work, win the satisfaction and recognition of the masses and win the understanding and support of the society.
Through the "three good and one satisfaction" activities, the medical ethics in our hospital has been obviously improved, the medical quality has been steadily improved, the service level has been continuously improved, and the satisfaction rate of the masses has been rising, which has pushed all the work in our hospital to a new level and truly implemented the "three good and one satisfaction".
Summary of Building a Hospital with Temperature 3 In order to carry out the Party's mass line education practice activities, consolidate the achievements of large-scale free clinic activities in 20xx years, and effectively improve the people's health level, Quyang Hengzhou Hospital/Cancer Hospital organized a number of hospitals with noble medical ethics on September 18, 2005 according to the spirit requirements of relevant documents of municipal and county health bureaus and under the careful arrangement of hospital leaders. Now the free clinic activities are reported as follows:
First, attach great importance to and make careful arrangements.
The leaders of our hospital attached great importance to this free clinic activity, specially convened a meeting to make arrangements for this activity, and decided that the Medical Department would organize business backbones of clinical and medical departments to form a free clinic medical team (including internal medicine, surgery, gynecology, pediatrics, traditional Chinese medicine, ENT and information department) to go to Dazhaoqiu Township for a free clinic this week.
Two, according to local conditions, the development of free clinic content.
In line with the purpose of being close to reality, life and people, and in order to implement the medical service of "Serving People's Health Action", our hospital has formulated the contents of free clinic closely related to people's needs, including consultation, initial screening, diagnosis and general treatment of common diseases and chronic diseases.
Popularize medical knowledge and health knowledge;
In view of the birth peak brought by the "second child alone" policy, the content of obstetric medical care should be increased.
Third, in-depth practice of mass satisfaction.
At the scene of the free clinic, the free clinic staff systematically treated the masses and explained the health care knowledge to the patients in detail while treating. He also used his spare time to distribute popular science propaganda materials to the masses. Free clinic staff provided free diagnosis and treatment for common and frequently-occurring diseases such as hypertension, diabetes, chronic obstructive pulmonary disease, arrhythmia, cerebral infarction, cholecystitis, renal cyst, cervical spondylosis, lumbar spondylosis, osteoarthritis, cataract, chronic rhinitis and hysteromyoma. * * * treated nearly 260 people, held a health lecture hall for the general public, and distributed more than 500 health care knowledge propaganda materials;
More than 200 people were consulted on the spot. The development of this activity has greatly facilitated the local people to seek medical treatment, and the enthusiastic service of the members of the free clinic and the diagnosis and treatment of patients have been well received by the masses.
Through the development of free clinic activities, the health awareness of the broad masses of the people has been improved, the applicable common sense of healthy life and specialized knowledge of disease prevention have been mastered, and the correct concept of medical treatment has been cultivated. At the same time, it really helps others and serves the people enthusiastically, which enhances people's health care awareness while improving people's satisfaction and plays a positive role in improving residents' health.
Summary of the activities of establishing a hospital with temperature 4 In order to carry out the Party's mass line education and practice activities, build a hospital that people are satisfied with and effectively improve people's health level, according to the deployment of Jinan City and Shanghe County Health Bureau, our hospital actively organized and carried out large-scale free clinic activities to "serve people's health" and did a lot of work for "serving people's health". These activities are summarized as follows.
First, leaders attach importance to it and make strict arrangements.
The leading group of our hospital immediately held a special meeting after receiving the notice from Shanghe County Health Bureau about launching a large-scale free clinic activity week to seriously study the implementation plan of Shanghe County's free clinic activity week, set up a leading group headed by Vice President Zhang Ming, and selected experts from internal medicine, surgery, gynecology, pediatrics, ophthalmology and other related departments to form a free clinic activity medical team. The attention of leaders and strict organization provide organizational guarantee for the implementation of large-scale free clinic activity week and the completion of tasks.
Second, actively implement and ensure implementation.
20xx1June/0/3 to June 19, according to the implementation plan of large-scale free clinic activity week of Shanghe County People's Hospital, the leading group of free clinic activities in our hospital arranged free clinic activity medical teams and actively organized various forms of free clinic activities. The activities are flexible and diverse, and the effect of serving people's health is satisfactory.
(a) to carry out free clinic activities in the park. 10On June 5438+03, the medical team of our hospital participated in the "Large-scale Free Clinic in People's Park" organized by the County Health Bureau. Six experts from internal medicine, surgery and pediatrics and some members of the activity leading group participated in the activity. They mainly consult and treat common diseases and chronic diseases, and preliminarily screen and diagnose intractable diseases. The number of people receiving free clinics reached 256. During the activity, the people who came to consult and treat were satisfied with our service and attitude.
(two) to invite superiors to help the hospital to carry out free clinic activities. 10 On June 5438+04, three medical experts from the Department of Internal Medicine, Hemodialysis Department and Critical Care Department of Jinan Central Hospital were invited to carry out free clinic work in our hospital, set up specialized outpatient clinics, organize rounds and consultations for difficult and severe cases, and carry out relevant business and technical training, so that patients can enjoy the services of municipal medical experts in county-level hospitals and improve the diagnosis and treatment technical level of relevant departments in our hospital.
(three) to carry out free clinic services into community activities. 10 From June 5438+05 to June 5438+08, the free clinic medical team of our hospital organized experts from surgery, internal medicine and pediatrics to carry out a three-day free clinic in the park community health service station of our hospital, and set up a special specialty. The number of outpatient visits reached 100, and the fee was reduced 1200. At the same time, guide community workers to establish health records, publicize and advocate healthy lifestyles, guide the masses to seek medical treatment scientifically, and let the masses enjoy quality medical services nearby.
(four) to carry out township activities under the free clinic service. 65438+1October 17, 65438+1October 18 Our hospital sent experts from internal medicine, surgery, obstetrics and gynecology, pediatrics and ophthalmology to Huairen Town and Yuhuangmiao Town to provide free clinic services respectively. During the free clinic in Huairen Town, people were sent to Huairen Central Primary School for a "day study" activity on health knowledge, and "knowledge of family first aid" was taught, so that students could master the common knowledge of family first aid for common accidents. During the free clinic in Yuhuangmiao Town, people were sent to Linuo Group to carry out a health knowledge "into the factory" activity to teach the knowledge of prevention and treatment of respiratory infectious diseases in autumn and winter, so that factory employees can master the health knowledge in autumn and winter and prevent common respiratory infectious diseases in autumn and winter. The activities in villages and towns under the free clinic are tense and tired, but all the experts in the medical team are full of energy, not to mention fatigue, which reflects the mental outlook of the medical staff in Shanghe County People's Hospital.
(five) to carry out various forms of free clinic activities in hospitals. During the whole day of June 65438+1October 65438+March, our hospital launched the activity of exempting patients from registration fees, with 633 free person-times. At the same time, in-hospital free clinic activities were carried out in five outpatient departments of internal medicine, surgery, gynecology, pediatrics and ophthalmology, including consultation, health knowledge explanation and distribution of disease prevention and control publicity materials. * * * More than 400 promotional materials/kloc-0 were distributed.
Third, sum up experience and improve.
20xx65438+1October 20th, after the large-scale free clinic activity week of "Serving People's Health" action ended, the leaders of our hospital organized the leading group of free clinic activity week and the relevant members of the medical group of free clinic activity to hold a summary meeting, carefully analyzed the deployment and implementation of various work during the activity, and agreed that the activity was well organized and the work was carried out effectively. At the same time, it also analyzes the shortcomings in the work, and puts forward some problems, such as short activity time, simple form, limited number of people receiving free clinic service and less interaction between medical units, which need to be further improved in the future medical service work.
The leaders of our hospital and the members of the medical team all said that we should take the opportunity of the "second-class first-class hospital evaluation" and this large-scale free clinic activity week of "serving people's health" to strengthen hospital management, improve medical services, carry out various forms of medical services to facilitate and benefit the people, improve service quality, and let the people really enjoy the all-round and constantly improving quality medical services of Shanghe County People's Hospital.
Summary of Hospital Activities with Temperature 5 According to the National Health and Family Planning Commission and Tongling Municipal Health Bureau's implementation plan 20xx 10 to 19 on "Serving People's Health Action", combined with the Party's mass line education practice activities in our hospital 10, 10, this activity was led by the Medical Department and went to the city square, city square and city hall. The activities of the free clinic week are summarized as follows:
I. Free clinic activities in large squares
10On June 5438+03, a large square clinic was held in Tongdu Square. Our hospital sent three experts from gastrointestinal surgery, geriatrics and endocrinology and 1 nurse to participate in the free clinic, mainly to carry out consultation, initial screening, diagnosis and general treatment of common diseases and chronic diseases, popularize medical knowledge and health knowledge, advocate a healthy lifestyle and guide the masses to seek medical treatment scientifically. In this activity, more than 200 people participated in the free clinic and distributed more than 300 health education publicity materials.
Two, counterpart support Tongling County People's Hospital free clinic activities.
According to the actual demand of Tongling County People's Hospital, during the free clinic week, our hospital arranged experts from ophthalmology, stomatology and pediatrics to visit Tongling County People's Hospital, and the number of outpatient visits was 58, 22 and 13, respectively. 16 1 person-time participated in the training of medical technology and hospital management related business such as clinical rational drug use, and carried out joint orthopedic consultation surgery for 6 times.
Third, free clinic activities enter the community.
/kloc-0 On June 5438+05 and June 75438+07, experts in rehabilitation medicine, cardiovascular medicine and endocrinology were sent to the friendly community health service station in the city to carry out physical examination and health care knowledge propaganda for the elderly in communities such as hypertension and diabetes. More than 250 people participated in the free clinic and distributed more than 500 health education publicity materials.
Fourth, the free clinic activities in villages and towns.
On June 8 10, a small medical team composed of experts in gastroenterology, orthopedics and obstetrics and gynecology was sent to carry out free clinic activities in Xihu town health center and nursing home. More than 100 people participated in the free clinic and distributed more than 200 health education publicity materials.
Five, hold a health lecture hall
During the free clinic week, our hospital arranged neurology experts to hold three health lectures in the Municipal Bureau of Retired Veteran Cadres, Xia Tong Community Health Service Station and Friendly Community Health Service Station. About 150 people attended the health lecture hall and distributed more than 300 health education publicity materials.
Sixth, in-hospital free clinic
During the free clinic week, the outpatient hall of our hospital concentrated on sending more than 800 promotional materials on specialized disease prevention and treatment; On June 65438+1October 65438+June, the registration fee for all-day expert outpatient service was reduced to that for general outpatient service; On the occasion of the opening of the new outpatient building, the outpatient diagnosis and treatment environment has been greatly improved, the service process has been further optimized, and high-quality medical services have been provided for the masses.
Through the nationwide large-scale free clinic activities of "Serving People's Health Action", the public welfare of public hospitals has been reflected, the publicity and popularization of health care knowledge have been strengthened, and measures to facilitate the people and benefit the people have been implemented, and the satisfaction of the people has been continuously improved. On the basis of this activity, our hospital will sum up experience, implement the establishment system of free clinic week for a long time, explore the long-term mechanism of practicing the party's mass line, and make it the key work of the health and family planning system to serve the people.
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