Work summary of the reception office, many enterprises will require employees to write a work summary regularly, mainly to summarize the problems they have encountered during this period and their own solutions, so as to facilitate their superiors to understand the work situation. Let me give you a brief overview of the work summary of the reception desk.
Summary of reception work 1
Over the past few years, the reception office of xx municipal government has closely focused on the central work of the municipal party committee and the municipal government, followed the concept of "reception is also a productive force", aimed at improving the reception service level, consciously enhanced the sense of responsibility, gave full play to the reception "carrier" function, effectively promoted its own work to a higher level, better fulfilled the functions of the reception department, and made positive contributions to the smooth work of leading organs, expanded foreign exchanges and promoted rapid economic and social development. The main work is as follows.
1, strictly grasp the four principles. In view of the characteristics of reception work, such as "stakes, extensive contacts and no details", we strive to adhere to principles and be targeted.
First, adhere to the principle of serving economic construction and the work of government agencies. Serving economic construction is the primary function of reception work. We renew our ideas, jump out of the narrow closed circle of "small reception", improve our working methods around major economic activities of the municipal party Committee and the municipal government, firmly grasp the initiative of reception work, and strive to create a new pattern of "big reception". In recent years, the foundation laying ceremony of xx District, the first xx Festival and other major celebrations, the inspection and inspection activities of central and provincial leaders, and the reception of foreign affairs exchanges between officials and businessmen from Russia, Japan, South Korea and other countries have been successfully completed.
The second is to adhere to the principle of warm and thoughtful, quality service. In the work, we strive to achieve high standards, strict requirements, thoughtful, meticulous and thoughtful, and enthusiastic service for our guests. In the past four years, we have carried out many batches of on-the-job training for the waiters in the main reception points, which has improved the quality and level of service and has been widely praised by the guests.
Third, adhere to the principle of seeking truth from facts and adapting to local conditions. According to the actual situation in our city, pay attention to the excavation of national and local characteristics, do what you can, and receive it carefully. Such as fruit, highlight the specialty of xx, such as apple and pear, K9; Souvenirs, highlighting "Babaoshan treasures" and fungus blocks; Catering, highlighting xx fish, xx crab, etc. Flavor, which combines the characteristics of Korea, Russia and other nationalities and foreign countries, not only embodies the characteristics of xx, but also promotes the specialty of xx. Fourth, adhere to the principles of convenience, pragmatism and diligence. On the premise of ensuring the necessary working and living conditions for the guests, we should proceed from reality, do not put on airs, do not talk about ostentation and extravagance, and strictly follow the requirements, which not only ensures the smooth completion of the reception work, but also saves the reception expenses and reduces the financial pressure.
2. Focus on five links. We pay attention to all aspects of daily service and strive to be "comprehensive, meticulous, considerate and thoughtful".
First, do a good job in welcoming guests. Welcome is the starting point of reception, and delivery is the end of reception. We start with a good reception, understand the situation in detail, and make careful arrangements, so as to be warm and simple, have a good start and a good end, and let the guests come happily and return with satisfaction.
Is to do a good job in catering service. "Food is the most important thing for the people, and food is the first thing for the guests". In terms of catering services, local flavor and national characteristics are highlighted, catering dishes are carefully arranged, and banquets are properly arranged. If reception points are set up in xx and other places, guests can taste the specialties and special flavors of xx. Last August, the third on-site reception was held in xx, and the deputy secretary of the provincial party committee fully recognized and praised the work of xx. He believes that the meticulous reception work, warm service and unique catering in our city have left a deep impression on the leaders and guests.
The third is to do a good job in accommodation services. Hotels with good sanitary conditions, complete facilities and high service quality, such as Beijing xx, are designated reception points. According to the different requirements and characteristics of the guests, arrange the accommodation reasonably and create a comfortable accommodation environment.
The fourth is to do a good job in driving services. Coordinate with relevant departments in time, arrange and transport vehicles reasonably, and ensure punctuality, smoothness and safety.
The fifth is to do a good job in security services. Highlight the three key points of confidentiality, fire protection and public security, and pay attention to eliminating all unsafe factors to ensure the safety of guests, their property and information.
3. Strengthen the implementation of the three safeguard measures. We regard reception as an effective means to serve economic construction and the operation of government agencies, establish the idea of living a tight life, pay attention to the scale and master the standards.
The first is to control the total amount and strictly follow the process. The reception of guests by the five teams in the city must be arranged by the reception desk. The procedure is that the office of Team Five issues a reception notice, and the municipal reception office seals it to determine the reception place and reception standard. Anti-process reception will not be reimbursed. Special circumstances must be approved by the reception desk in advance.
The second is fixed-point reception and strict standards. In order to facilitate management, the municipal reception office determines the fixed reception point through comparison and identification. The reception of the five teams in the city must be carried out in accordance with the reception places and reception standards stipulated by the reception office. It is not allowed to change the reception places or improve the reception standards at will, so that the banquet is warm but not extravagant, elegant but not extravagant, and exquisite but not shabby.
The third is regular notification and strict supervision. On the basis of strict control, the municipal reception office will report the reception situation once every quarter, and put forward the existing problems and solutions in time. The Municipal Reception Office often communicates with the offices of the five major teams, establishes a standardized and coordinated working relationship, and * * * does a good job in reception. Due to the strict implementation of these measures, in recent years, our reception level has increased year by year, and the reception volume has increased year by year, but the reception expenses have not increased.
In recent years, although the reception work in our city has made some achievements, there are still some deep-seated problems that have not been solved. In the future, we will further improve the reception methods, strive to improve the reception level, and make due contributions to the economic and social development of xx.
Summary of reception work 2 Since I came to the reception desk in 20xx 10, I began to contact new jobs. Although you usually have to say hello, it is not the same as official reception. The reception work of the party and government departments is not a general reception service, but has strong political principles and discipline.
Acceptance is an entertainment and communication activity, a product of human social communication and communication practice, and a cultural phenomenon in essence. "Being a receptionist is also a kind of culture" has become a kind of knowledge of our receptionist now. Constantly strengthening the construction of reception culture, highlighting local characteristics and highlighting reception culture and cultural innovation are inexhaustible resources to improve reception level.
In the reception work, different cultural levels are designed for the arrangement of accommodation and entertainment, such as food culture, architectural culture, landscape culture, religious culture, folk culture, art culture and so on. Therefore, arranging food, shelter and transportation for guests is not only an activity and process to provide necessary material conditions for guests to work and live in the reception area, but also an activity and process to consciously perform cultural deduction and image display for guests. By carefully arranging the local cultural characteristics and charm of guests' eating, living and traveling, guests can feel and experience the diversity of life culture in a living environment, and feel novelty and happiness in this cultural diversity.
Over the past year, we have successfully held the second investment promotion and county image exhibition in Xinzhou City, held a folks' association in Taiyuan Guomao Building, and held a Beijing folks' forum in Beijing Overseas Chinese Building. And successfully received the investigation and research team led by the main leaders of the province. At the beginning of this year, centennial activities were held, as well as various inspection activities. The work of our reception desk has been recognized by everyone, especially the warm praise of the guests. Everyone is happy to come and go, and the effect is very good.
Summary of reception work 3 Time flies, and a new year is ushered in unconsciously. In the next XX years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work in XX years. I have used this sentence since I entered the company, and every year is another time:
receptionist
65438 worked as a receptionist from 10 to July in XX. The receptionist was the first person to show the company's image. At work, I work in strict accordance with the requirements of the company, treat every visiting customer warmly, and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has gained about 1000 users.
Conference reception
1, external conference reception
Attend the reception of Shandong Unicom's financial meeting, the work meeting of the operation and maintenance department, the training meeting of human resources monitoring, the operation meeting of the provincial G network, and the business analysis meeting of Linyi Branch and Heze Branch. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot.
2. Internal meeting management
Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * arranged more than 500 internal meetings.
3. Video conference management
When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.
Expense reimbursement, contract entry work meeting reception work summary meeting reception work summary.
In this regard, in strict accordance with the company's requirements, the reimbursement form will be received on Monday, signed by the leader on Tuesday, and then entered into the erp system to do a good job of registration. Over the past year, more than 1000 reimbursement forms have been entered. More than 20 contracts were signed.
Comprehensive affairs work
In July, he was transferred to the office, responsible for public security inquiries, signing foreign documents, trade unions, office supplies, canteen management and so on. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.
By the end of June, 1 1, * * received about 300 public security inquiries, and handled them enthusiastically, strictly in accordance with company regulations. Send and receive about 90 foreign documents, so as to upload and distribute them in time without delay. 20 pieces of materials were submitted, and 2 issues were compiled.
Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.
Other jobs
While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in Linyi Unicom's honest speech; Shandong Unicom won the third prize in the Honesty Speech Competition, and is currently actively preparing for the program summary, selection and performance of the XX annual cultural performance.
Shortcomings in work
Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.
working face
1, strengthen self-study, combine with the reality of the General Department, consider details, closely follow the leaders' intentions, coordinate internal and external relations, and solve problems for the leaders.
2, actively learn from other units, hotels and other conference reception experience, improve the reception level, enhance the company image.
3. Do a good job in trade union work, carry out meaningful activities, strengthen communication, and continue trade union activities in send warm.
4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment.
20xx is coming, full of challenges and opportunities. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and do my bit for the company's development and growth.