business etiquette

Course introduction

First of all, why do you want to study this course:

Some people say that etiquette is a kind of moral cultivation; Some people say that etiquette is a kind of formal beauty; Some people say that etiquette is a custom, because courtesy comes from vulgarity, and vulgarity turns into ritual. Business communication involves many aspects, but it is basically interpersonal communication, so we define business etiquette as the communication art of business people. Bill? Gates said: "Enterprise competition is the competition of employee quality, team strength and corporate image. "Education reflects details, details highlight quality, and quality determines success or failure. Therefore, learning business etiquette is helpful to improve the personal quality of our business people; Facilitate the communication and entertainment of our business people; In turn, it helps to maintain the corporate image, because in business communication, individuals represent the whole, and their actions reflect the industry style and demeanor, and represent the corporate image, which is a living advertisement of this enterprise. In the final analysis, learning business etiquette can shape the sustainable development ability of our business people.

Second, who should take this course:

Business elite, market front desk, company front desk, window department, customer service reception and other elites, as well as middle and senior managers in the business field.

Third, the training method:

Special lectures and classroom exercises

Fourth, the schedule:

1 day or 2 days

Verb (abbreviation for verb) course outline:

The function of the first communication art

The concept of business etiquette

Second, the purpose of communicative art

Three different interpretations of etiquette

Working ability of business personnel

Five Mayo Management Elements and Three Elements

The second stage is respect orientation.

Two aspects of respect orientation

1 Self-esteem is the starting point of respect.

2 Respect others

1) accurately locate the communication object.

2) Obey the rules

The third issue is good at expression.

First, the expression should be measured.

Set rules, rules, rules

1 Different cars have different seats in social situations.

Different interpersonal relationships determine different car seats.

Two levels of business etiquette

1 Do something.

Do something.

1) leisure suit

2) formal dress

The rules of the fourth communication

Telephone etiquette

Sixth, the dress code in the workplace.

Calling four doesn't need it

The fifth formal specification

Three elements of civility and politeness

The intersection of two civilizations

Three emotions and three desires.

1 eye to mouth

Communication skills in the sixth period

Statues follow three basic points:

1 Self-positioning is accurate.

2 accurate positioning for others

Abide by the agreement and the agreement will be established.

2. Don't talk when socializing.

Three people's problems, five don't talk.

7 th phase image design

Three components of an image:

Second, pay attention to two points

Six elements of three personal impressions:

1 instrument

2 expression

3 Manners and behaviors

4 clothes

5 talk

Step 6 treat people well

Four or three basic matters:

1 based on integrity

2 Abide by the law

3. Be punctual and keep your promise.

Five kinds of cosmetics:

1 meaning

2 Preventive measures

Basic characteristics of business etiquette in the eighth period

Normative

Double object

Three skills:

Government etiquette

business etiquette

Pay attention to business etiquette and hierarchy.

Three occasions of business etiquette in the ninth issue

First contact:

1) companies with standardized management.

2) Dress code

3) The distance is measured.

2. Official contact:

1 meaning

2 times

3. Foreign exchange:

Different winds in ten miles, different customs in a hundred miles.

Principle 13A

1. Accept the other party:

Talking is not allowed.

Second, attach importance to each other (Aprationate):

Pay attention to two points:

1 Be good at using honorifics.

Remember each other.

Mutual praise (Admair:)

Pay attention to three points

Scope of application of the eleventh issue

First, we should improve the personal quality of business personnel:

1 quantity principle

2 collocation principle

3 Habitual principle

4 Quality and color principles

Secondly, it helps to establish good interpersonal communication.

Third, from the perspective of maintaining the image:

1 Dealing with foreigners

Dealing with foreigners

Dealing with people in other industries

Fourth, keep the image level:

1 Maintain the national image

2. Maintain corporate image

3 Maintain personal image

Twelfth basic dress code

Reflect the following four aspects:

Meet the identity.

Second, foster strengths and avoid weaknesses.

Three aspects remain conventional.

Four different occasions:

1 Formal occasion

2 Social occasions

3 leisure occasions

The 13th issue of Language Arts

Language should be formal:

Three points to pay attention to in self-introduction

Second, the language should be civilized:

Never talk about 1

2 talking about

Three languages should be polite.

Telephone Etiquette of Issue 14

Calling involves four questions:

1 call content

2 Call opportunities

3 Behavior during the call

4 telephone business problems

Etiquette of the fifteenth meeting

Pay attention to three points when greeting.

There are four applicable titles.

There are three kinds of introduction:

1 Introduce yourself

Introduce others

3 Introduce business

Four-gun salute

Pay attention to national conditions and industry gaps.

Foreign etiquette

Sixteenth business card etiquette

A business card is not allowed.

Two Six Elements of Making Business Cards

Three business cards are divided into two categories and three types:

1 business card

2 personal business cards

3 business cards

Exchange of four business cards

The seventeenth seat etiquette

Three principles:

1 There are differences inside and outside.

2 There are differences between China and foreign countries

3 obey the rules

18th Gift Etiquette

First of all, we should pay attention to the characteristics of gifts in business communication.

2. The 5W principle of choosing gifts:

Who is 1 W for?

2 W what to send?

When will 3 W be delivered?

Where is the 4 W delivered?

How to send 5 W