Perfect marketing and after-sales service network. Up to now, 1 1 sales area has been established in China, and offices have been set up in Suzhou, Qiao Hu, Xiamen, Changchun, Zhengzhou, Liuzhou, Zhumadian, Beijing, Jinan and other places. Workstations have been established by the Group's sales network in more than 50 central cities across the country to complete technical installation and after-sales service. At the same time, more than 40 special maintenance (authorization) have been established in various places. At present, it has been integrated with the services of Yutong and Jinlong Company, and regularly carries out ABS-related knowledge training and maintenance skills training for service stations. The fault detection and sampling program developed by Komi ABS can analyze and collect faults conveniently and quickly, and can also provide regular customer follow-up service and maintenance for service personnel. Technical service personnel are required to have professional technical foundation in automobile or electromechanical related fields. The after-sales team consists of professional and high-quality service personnel. Before being sent to the branch, they all received training in the sales head office and production base. They must be familiar with product performance and technical requirements, and master installation and testing skills. Assist marketing personnel to complete model fitting, technical training, technical installation guidance and after-sales maintenance services of pre-sales products in the sales process. Manufacturers of supporting vehicles with a large amount of installation have fixed service personnel stationed in the factory to take charge of the branch. The extensive and in-depth marketing service network provides a strong guarantee for providing timely and efficient after-sales service. At present, our company has merged with the services of Jinlong Company and zhengzhou yutong Company, and used their service networks to provide after-sales service for our products. Our overseas service engineers regularly provide ABS knowledge training and maintenance skills training for service website maintainers. The company promises that mainland users will check and repair vehicles within 24 hours, and remote users will check and repair vehicles within 48 hours. Nine. "Think what customers think and be anxious about what customers are anxious about" to provide value-added services for customers. The company has a group of experienced automobile market researchers, has close communication and cooperation with many senior consultants in the industry, and maintains good cooperative relations with consulting companies, advertising companies and marketing companies that have long served the automobile industry. We have conducted targeted research on various types of cars and related accessories. Especially in the fields of automobile consumption trends, consumers' buying and using behaviors and attitudes, new car diagnosis, brand positioning price testing, communication and terminal services. After long-term construction and accumulation, a huge database of automobile industry has been established, which has laid a good foundation for the company's professional development in the automobile industry and provided a strong guarantee for customers to provide related value-added services, so as to truly "think what customers think and be anxious about what customers are anxious about".
Komido series ABS products 1 and four-channel (4S/4K )ABS system applications: buses: long-distance buses, tourist buses and city buses. Trucks: tractors, medium and heavy trucks. 2. Six-channel (6S/6K )ABS system application: Bus: BRT series bus and double rear axle series bus. Trucks: multi-axle tractors, medium and heavy trucks. 3. Application of 3.ABS+ASR system: various series of air-brake buses and trucks. 4. Application of trailer integrated combined ABS system: full semi-trailer and full trailer.
The development of Kemi depends on the trust of customers. 12. The trustworthy quality assurance system "pursuing zero defects" is the pursuit of Komi's quality system. Komi has a perfect quality assurance system, and passed the ISO900 1:2000 international quality certification in 2002, which effectively controls the whole process of procurement and organization development, production, inspection and testing, transportation, sales and after-sales, and timely and effectively handles and solves the feedback information of quality problems. In August 2005, ISO/TS 16949:2002 quality certification system was passed.