Experience and harvest of pharmaceutical internship I learned a lot of practical knowledge during my internship. My evaluation of myself is as follows.
During my internship, I can greet the guests warmly, smile and say goodbye politely. Professional consultation and answer, patient and meticulous, to satisfy customers. Do things seriously and never be careless.
In the process of sales, customers often buy drugs out of a certain demand, and there are no drug addicts. Then when I recommend drugs, I will find out the drug description that can meet the customer's purchase needs, but the description content will sometimes become complicated because of the various characteristics of drugs, which requires me to express the points that most affect the customer's purchase decision in the simplest and most effective language, so that customers can understand it quickly.
The image shows drugs concretely. If you pursue simplicity wholeheartedly, sometimes it will be too abstract and make customers feel at a loss. So I will use vivid and specific words to express drugs, which will be more acceptable to customers. I won't use too many technical terms. In order to prevent customers from not understanding and causing sales interruption. Although professional terms can leave a deep impression on customers and make them feel that shop assistants are really professional, they also hinder customers' understanding of products or services, which in turn hinders customers' desire to buy. So, when I recommend drugs,
Considering the professional knowledge structure of customers, I can understand that customers can't be compared with themselves who have received professional knowledge training. I also use my spare time to do more research on the drugs I sell, and I have to sum up at least three or five selling points for each drug. Then according to the customer's preferences and needs, I choose one of them for specific application. In the long run, my service level will be greatly improved.
My internship ended successfully, thanks to the masters and teachers of pharmacy. In the future, I will study more pharmaceutical knowledge with more care and benefit more people.
Experience and Gains of Pharmaceutical Internship II From the moment I stepped into yiguang, I deeply realized that fine medical skills, understanding of humanities, ideals and innovation are the qualities that doctors should have in the new era. The school motto is a student department, and life always reminds me to study hard and make continuous progress. In theoretical study, I am strict with myself, diligent and earnest, and have successfully completed the required courses. With the guidance and help of my tutor, I systematically mastered medical knowledge and laid a solid foundation for future clinical practice.
As a pharmacy major, it is far from enough to learn only books, so you can't apply what you have learned. Only by combining theory with practice can we bring what we have learned to people. Therefore, I went deep into the grassroots and took exercise in the hospital pharmacy. When I first came to work in a pharmacy, my old colleague explained to me the difference between retail pharmacies and hospital pharmacies. Pharmacists in hospital pharmacies only need to prescribe drugs according to doctors' prescriptions, while customers in retail pharmacies are mostly non-professionals who know little about drugs. Therefore, when selling drugs to customers, salespeople should explain the use and nature of drugs to customers as much as possible and be responsible for each customer. My pharmacy deals in Chinese patent medicine, western medicine, non-medicine and some medical devices. Now I will do an internship.
First, strictly abide by labor discipline and demand yourself according to employees' standards.
During the internship, I will strictly abide by the labor discipline and the hospital management system, consciously restrain myself with the strict requirements of student norms, work hard in the hot summer, and basically achieve no mistakes and accidents. After work, take the initiative to answer questions such as the location of departments and the steps of hospital treatment, and actively maintain the good image of the hospital. And theory with practice, not afraid of making mistakes, humbly seeking advice, discussing prescription problems with teachers and analyzing prescriptions, greatly expanding their knowledge, enriching their thinking methods and realizing the real significance of internship; Not only that, we seriously standardized the operation technology, skillfully used the operation methods and processes learned in the ordinary experimental class, actively cooperated with the teaching teachers, and tried our best to improve the daily practice work, which left a deep impression on the teaching teachers and recorded my little experience in the work through the practice notes. Because of my initiative, diligence and good communication skills between doctors and patients, all departments have given me high praise.
The master came in and practiced it himself. Although I didn't have a chance to continue studying with my teacher, I went on because my internship was almost over, but my teacher has taught me the learning methods and working skills, and I will definitely grow into an excellent pharmacy worker in practice in the future.
You can also learn something outside the classroom when you work in a hospital pharmacy. For example, crossing the bridge is Coptis chinensis, which is called crossing the bridge because its middle rhizome is thin, shaped like a stem and a small bridge. Of course, there are also some aliases of traditional Chinese medicine, such as Pinellia ternata and Bupleurum, which are all known from the prescriptions of traditional Chinese medicine prescribed by doctors.
Second, how to do a good job in drug sales and services
I am the most experienced person in the sales department. My job is mainly to receive customers, print out the list of drug receipts in the inpatient pharmacy, and send them to the nurses in the inpatient department after being checked by the teaching teacher. When patients are admitted to the pharmacy, many patients don't know and want to consult after buying the medicine they need. Therefore, when introducing drugs to patients, I should first understand the basic situation of the drugs themselves, and then make a simple introduction to improve customers' trust in hospital pharmacies.
Answer the phone in a calm and polite tone. When you meet something you don't understand, ask carefully and don't be careless. Sometimes the purchasing speech of a hospital is not Mandarin with an accent, especially the southern accent. At this time, we must pay attention to prevent ourselves from listening wrong or missing.
Here I unconsciously integrated into the whole team. When my work was finished, I took the initiative to help others, and at the same time, I was praised and cared for by others.
During my internship in pharmacy, I learned to use office automation equipment, such as fax machines and photocopiers. Office software learned in school has also been used and improved here. A person's working ability is the expression of comprehensive knowledge in all aspects. Nowadays, the competition in society is becoming more and more fierce. A person's knowledge should be comprehensive and extensive, but he should strive for perfection in his major in order to adapt to the fierce competition in the workplace.
Through practice, I have a better understanding of the work of Chinese and western pharmacies and pharmacy departments, and further understand the work tasks of drug storeroom and preparation room. During the internship, we won the unanimous praise of the teaching teachers with our down-to-earth work style, diligent work attitude and open-minded learning spirit.
Internship is a preview before entering the society. After experiencing all the pains and joys of internship, I found myself growing. In the future, I will step into the society and take part in the work. When I leave Beijing University of Chinese Medicine, I will remember the motto of being diligent and inquisitive, be kind to students and shoulder the mission and responsibility of medical workers. Work is worthy of occupation and work is worthy of the country.
Experience and harvest of pharmaceutical practice. It is an honor to join xx Pharmaceutical Co., Ltd. and to be an intern in the company. Looking back on my internship in the past six months, I have gained a lot. I would like to express my heartfelt thanks to Roger, the manager, and other seniors. It is because of your support, care and help that I have finished my work well. At the same time, I would like to thank xx Pharmaceutical Co., Ltd. for giving me an opportunity to show and improve myself. Through this period of work and study, my thoughts and professional skills have been greatly improved, which are summarized as follows:
I. Gain and understanding
For me who is about to graduate, working as a pharmaceutical assistant is both an opportunity and a challenge. Fortunately, I became a member of the company and worked as an intern in the head office for a month. For the first half of the month, I felt very uncomfortable. Thanks to the care and encouragement of the store manager and master, I can study the company system seriously and improve my professional level and service concept in time, mainly learning the classification, use and dosage of drugs. As an intern who has just engaged in the pharmaceutical industry, I have accumulated knowledge through the words and deeds of my predecessors, and at the same time I have exercised my patience in my work, realizing that it is extremely important to be serious, careful and responsible in my work, do a good job in every business and serve every customer well.
During my internship, I realized that my knowledge, ability and experience were very lacking, so I never dared to take it lightly at work, and I always insisted on asking questions if I didn't understand. Pharmacy assistant is a comprehensive occupation, which is very training. Do cleaning, writing, communicating with customers and auditing every day. Although boring, I like it. I feel that I have really become a medical worker and I am very proud to provide quality services to many patients.
Second, the existing shortcomings and the direction of efforts
The internship in the past six months has been fruitful. However, there are many problems due to the new society. For example, the usage and dosage of similar drugs are often mistaken, and Kan Kan, who just came out of school, still can't be confident in the face of customers. Sometimes it's difficult for difficult customers.
There's nothing I can do. All these need to be improved in the future work. Of course, I won't relax myself. There is still a long way ahead. I will study harder, improve constantly, get the qualification certificate of licensed pharmacist as soon as possible, and be an excellent drugstore operator. Provide better service for every customer.
The experience and harvest of pharmacy internship are different from those of other industries. It is a conscience project, but it doesn't mean that the conscience project will make money at a loss. So where should we make a profit and let the people believe in our integrity? The first is the cultivation of customers. So, how can we stabilize customers? In this regard, I have my own views, and now I will summarize my work and experience as follows:
First, keep old customers.
(1) Our retail pharmacy can give old customers a membership card for free. As long as they take this card to our pharmacy to buy medicine or other things, they can enjoy the discount. In this way, we basically have some regular customers, so we have the opportunity to gradually establish a good reputation of the enterprise.
(2) Be sure to stand in the customer's position and think more about the customer. These old customers generally have a long history of drug abuse and are sensitive to drug prices. When they come to us, they must first make them effective, and then seek profits and give them a sense of security. Don't let them feel cheated, let our pharmacy become their family medicine box. It seems unprofitable to operate, but in fact it has earned trust and reputation, "playing hard to get".
Second, to develop new customers, we can add new customers in several ways.
(1) If there is a hospital near us, we can visit famous doctors and reach an agreement with them so that some of their prescriptions can be prepared by our pharmacy, because our drug prices are definitely much more affordable than theirs, and we can win some potential customers through this.
(2) You can do some health promotion and hire retired medical practitioners to sit in the classroom, which can provide health consultation for the masses, take blood pressure for free, and conduct health education for nearby students. This can gain a certain popularity, and when they need it, they will definitely think of us first.
(3) Health or beauty information boards can be set up in pharmacies to constantly update the information content, so as to attract more people to obtain health or beauty information, thus promoting the sales of drugs, health care products and traditional Chinese medicines.
(4) We can often send some attractive information leaflets to our customers, so that they can trust and rely on us more when they get information. If necessary, you can call them to pay a return visit after selling the drugs, understand the exact curative effect of some drugs, and communicate with them psychologically. The trust of customers is the cornerstone of our success.
Third, increase more business training.
Improving drug promotion skills The training of professional knowledge of drugstore salespersons and the training of reasonable drug recommendation skills are important means to improve the quality and professional level of retail pharmacies. We should also strengthen training in this area, such as:
(1) Our retail pharmacy can organize internal training regularly according to its own actual situation, so that the store manager or other excellent employees can introduce their own experience in drug promotion, record and summarize some drugs with better curative effect feedback from customers at any time, and enjoy these resources, so that each employee can be more confident and professional when recommending drugs to customers, thus increasing customers' trust in us.
(2) Our retail pharmacies can make full use of the marketing resources of the manufacturing enterprises, and let the manufacturing enterprises of products assist the pharmacies to train the clerks regularly.
I have a personal experience of this benefit. When I first came to work in a pharmacy, I basically didn't recommend Xiaoer Qingre Ning and Bao Bei Jianpi Oral Liquid before they were introduced to me by the salesmen. That is, after listening to their introduction of these drugs, I fully understand the exact efficacy of these drugs, which is why I have full confidence in recommending these drugs to patients. At present, there are many kinds of drugs with the same effect on the market, and there are countless drugs with the same ingredients and different brands. How to choose the drugs that you want to recommend to customers from many drugs is not only a question of marketing skills, but also a question of business level. Manufacturers know their products better than we do, and joint production enterprises train shop assistants in professional knowledge and sales skills, which not only enhances contact and communication with production enterprises, but also benefits our company itself. For manufacturing enterprises, it is also a good thing to get the support and understanding of pharmacies through training, enhance cooperation and effectively convey the company's product information.
In short, if retail pharmacies want to be in an invincible position in the fierce market competition, expand and improve the profitability of pharmacies, they should not only be able to sell high-profit products, but also effectively improve the basic quality and professional knowledge of shop assistants, work hard on the skills of reasonably recommending drugs, do a good job in summarizing the annual sales work, lock in stable customers, develop new customers, and make enterprises grow bigger and bigger like snowballs.
From March 3rd to March 5th, 2 0 14, our school organized a group of teachers to study in Shandong Changle No.2 Middle School. During the three days' study, for the first time, I