Where does the bank's workplace pressure come from? The following are the common workplace pressures shared by banks for your reference. Welcome to browse!

The common workplace stress in banks is 1 1. Long working hours.

Perhaps outsiders don't know much about the working hours of banks, but in fact, the working hours of banks are notoriously long. All the banks you see open at 9 am and close at 5 pm. But in fact, the bank staff will arrive at the unit at 8 o'clock every morning, and then start work, prepare for the morning meeting or prepare for the shift. From the start of the business to the end of the work, this period has not stopped, and we have been working, but everyone works in shifts. Lunch time is also very tight, and there is not enough rest time. After closing in the afternoon, I will continue to handle business or attend meetings and training, and I will not leave until at least 6 pm. In case of training or other circumstances, we will leave at 9 pm. It is normal to work overtime, and everyone will continue to work like this.

For example, accounting tellers rarely get off work on time. If you work in the sales department or a big branch, you may work overtime until 9 pm several days a week. If you are an account manager, it may be easier than working hours, but the pressure of storing and selling is not easy, and the assessment indicators of various figures are not immune. It is not easy to be a backstage functional department. Even the office work is not without, until 1 1 pm.

Another example is the account manager of personal loan, who sometimes receives a phone call from the customer at 7: 00 in the morning, and may also receive a phone call from the customer 12 in the evening. As usual, there will be consultation calls on weekends. Of course, the calculation of personal loans is relatively free, there is not much control, and the time schedule is relatively flexible. For example, financial managers will also face the above problems.

2. The assessment task is heavy and the performance pressure is great.

The pace of work in banks must be very fast. The performance appraisal is a quiz once a month, a senior high school entrance examination once a quarter and a major exam once every six months. There will be a final examination at the end of the year. On the one hand, it will urge employees to keep moving forward and increase their performance, on the other hand, there will definitely be little time for rest and breathing.

In fact, most people in the industry are most worried about various assessment tasks. The performance appraisal at the end of the month, the end of the quarter, the end of the half year and the end of the year can be described as stressful. At this time, everyone is particularly worried and busy. In particular, the current maintenance of customers between banks will enable banking professionals to try their best to strengthen contact with customers. How to increase the number of customers How to pull a deposit? How to prevent your customers from being taken away by others? Even if you think about these problems every day, it is hard to get rid of them after work, and the working hours of account managers and sales managers are not just normal commuting hours.

The internal work of the bank is very heavy, and each post of the bank will have different tasks, among which the most important ones are the branch president, account manager, sales manager and teller.

If you pay attention to the bank statements, you will find that the performance of banks in China has increased by at least 40% every year, and such a large increase depends on the tasks at different levels, which puts pressure on employees. The head office assigns tasks to provincial branches. In order to ensure the completion of tasks, provincial branches usually add more tasks to branches, and branches add more tasks to account managers and tellers. The performance of banks requires growth every year, and the tasks of employees are more and more complicated year by year.

For example, a teller of a bank requires you to deposit 500,000 yuan a year, apply for 20 credit cards, sell 654.38+ million funds, 654.38+ million insurance, open 654.38+000 online banking accounts and 500,000 wealth management products.

The task of the account manager is heavier, such as drawing deposits of 5 million yuan, credit cards 100, funds 100, insurance of 600,000 yuan, and developing high-end customers 100.

If you are in the four major state-owned banks, it is ok, because there are a large number of customers, but you also need to have the potential to tap customers.

Small banks will be difficult, with a small customer base, and even have to go outside to find customers. In the first year, you may ask relatives and friends for help, and in the second year, you may find a new position. Moreover, leaders should regularly announce the completion of various tasks. If you don't do well, you may be talked to, or your bonus may be affected. In serious cases, there may be a risk of demotion.

Some corporate account managers have to sacrifice their health, even in order to get deposits, they have to take the initiative to greet the financial personnel of large enterprises, and it is natural to eat and drink. In order to complete the task, they can do their best.

3. There are many service complaints

In recent years, there have been long queues at the banking outlets, and the contradictions caused by long queues have been shared by everyone at work. Fiction is the pressure of banking service, but it is a service problem. Tellers and marketers at the front desk are the most frequent positions for banks to contact customers. How to relieve the service pressure of banks, improve the service quality of bankers and relieve the pressure of bank staff are all problems faced by banks.

Major banks strengthen the service assessment of bank employees year by year. In their daily work, bank staff should not only solve various businesses quickly and correctly, but also do their own services well, and customers' requirements for services are getting higher and higher. In the event of a complaint, bank employees will face greater pressure.

If you meet unreasonable customers, the Zhuang family doesn't even have a chance to answer back or even explain. After a complaint, no matter who is right or wrong, it can be said that this month's work has been done in vain, and it is normal to deduct bonuses and wages. As long as the customer feels that there is a problem, it is a problem. Although the customer also has something wrong, this is the case.

For example, if a customer sends money to a bank without an ID card, this situation is actually patting the table and yelling at the staff, and it is disrespectful, but the unit has such regulations.

Also, as a bank employee, if you ask customers if they know each other well when you remit money, some customers will answer you impatiently and say something impolite. However, as a bank employee, if you don't ask, you will really encounter the situation that customers are cheated, and the responsibility for the problem will be borne by the bank employee himself.

There is also a customer who is completely drawing circles when signing documents. It is reasonable to say that how to sign is the customer's own business, but the customer does not write Chinese characters, which also exposes the question of whether to respect the staff. In fact, asking customers to sign is not over yet. The key point is that the staff of the general bank will kindly ask the customer to sign his name in italics if it is convenient, but the customer thinks you have insulted him. ...

4. High risk and stress

People who don't know may think that banks are the easiest place to make money and earn the most, but the hard pressure of bankers is invisible to the public.

Let's start with the bank teller. He will go to the unit class at 7: 30 in the morning to prepare in advance. Open the door, turn on the air conditioner, turn on the terminal, turn on the running water printer and take out the key from the safe. Here comes the bus, and the man goes out to pick up the money. Everyone was really careful. They handed over the money soon and began to count it. This is a very important job, and the money in the bank is a sum of money. There is no need to settle accounts. This is not a joke, because it is an account, even if it is a penny wrong. If you are really short of money, if you are really short of money, you may make up for it yourself. This is the problem of bank accounts, which cannot be ignored at all.

Besides, you go to the bank to do business, and everyone knows that if you lose this voucher, it will be a big deal. Once you can't find it, it may be all kinds of punishments given by your superiors. The situation of each bank is different, and the way to deal with problems is different. When handling business for customers, we should answer their questions and do business at the same time. If you are not careful, you may throw a ticket, and then we all go out to find customers after work at night. Why do banks ask customers to leave their phone numbers? First, I am afraid that I can contact the customer in time if there is something wrong with my business. Second, I am afraid that I can contact the customer and apologize once this happens, using the banker's own. In other words, it is scolded.

What is mentioned above is only money and vouchers, and more importantly, it is empty. Everyone in the system knows what that is. If this thing is lost, it will basically leave. Besides, queuing for business, many customers will complain about being anxious. But customers don't understand that people who come to do business come to deposit and withdraw money so quickly. If it is a loss reporting business, you need to copy your ID card, check, check customer information, fill out a form, and complete various procedures. If it is a foreign exchange settlement and sale business, none of the above procedures can be omitted, and it needs to be reported to the website of the State Administration of Foreign Exchange to check the exchange rate with customers, and one step cannot be saved. This is also an accountant.

At 5: 30 in the afternoon, when all the customers left, the teller began to check out, and the business and money of the day were reviewed again. When they are accurate, they will be packaged and delivered to big warehouse. Business will be looked at one by one, and signature, seal and running water will be checked one by one. ...

There is also a jingle circulating in the industry: financial warriors are brave and fearless, and suits are noble. In order to make a living, customers are in place as soon as they are called, and they don't leave their posts all the year round. It is difficult to see their families on holidays. ...

Therefore, under the glamorous appearance of the bank, in fact, insiders hide a lot of helplessness, as reported. At present, China's banking industry has not developed to the level of high knowledge and professionalism abroad.

But then again, how many jobs are less stressful now? All walks of life, together, everyone will have their own complaints and dissatisfaction. Like a besieged city. People inside think it's good outside, and people outside think it's good inside, but in fact, the work pressure of the bank is really great.

In short, it is normal for banks to have high wages, high pressure and high work intensity.

In fact, banking work is not as glamorous as the outside world imagined, and the pressure and tasks behind it are also very heavy. Behind this group of people, there will be a lot of efforts and efforts given by the appearance of bankers. Because of the nature of work, bankers are not only taking risks, but everyone should work hard and go forward bravely. In a popular saying, no matter how difficult it is, do it and cherish it.

Common workplace pressures in banks 2 1. What is PUA in the workplace?

"Young people don't worry about wages. When you have the ability, think about making big money. It's time for you to lay a good foundation. " "You see that xxx came with you. People's business ability is so high and people are so smart. Why not? " "Why do you always do badly? Why are you inferior to others? Why not? "

Is the above scene familiar? Very familiar, people in the workplace will always encounter similar scenes. Coincidentally, they are all in the process of communicating with the leaders.

In fact, this is the workplace of PUA.

The so-called workplace PUA refers to a method of mind control in the workplace. Destroy each other's self-judgment and will through poisoned chicken soup and emotional violence. And then completely control each other, let the other side willingly "kneel" themselves like a walking corpse.

In severe cases, people have a nervous breakdown and even self-doubt. Like the employee of Bank of Ningbo in the above case, he died.

To put it bluntly, this is a bullying behavior in the workplace, which is common in conversations between leaders and subordinates.

The specific way is to find faults all the time, and they are all obvious faults, comparing you with others, thus hitting you. Eventually destroy self-confidence and judgment, and let you work for yourself.

This kind of behavior and phenomenon is very common in the workplace, especially when you are a subordinate, you should always listen to the leader say similar words, and when you become a leader, you will also say similar words inadvertently.

Maybe you don't have the idea of bullying or PUA behavior, but you do. (Not to denigrate workplace managers, most workplace managers are still quite good. )

A slight PUA can be regarded as motivation and encouragement, which can make subordinates catch up, but if it is serious, it is a serious workplace bullying incident.

Second, why does PUA appear in the workplace?

This question is simple. Instead of asking why there is PUA in the workplace, why do leaders control their subordinates mentally?

There are three answers:

1, psychopathic and controlling; 2. I am worried that my performance will be influenced by my subordinates, and I hope that my subordinates will create more value for themselves; 3, mourn its misfortune, anger its indisputable. Generally speaking, the third situation is very common. Many leaders treat their subordinates like brothers and sisters. If they can help, they will. In short, they want everyone to be well. Only in this way can they have affinity, leadership and help.

The second situation also exists, because the workplace is a competitive environment. If an employee's salary can't create value, why does the boss keep him? The same is true of paying attention to leaders and subordinates.

Employees bear KPI, and leaders also have KPI. At least this work has been done beautifully, and the leaders have the capital for promotion and salary increase.

The first kind is also available, but rarely. Leaders do have verbal coercion, control and squeezing, but most leaders are not really abnormal enough to directly want to control their subordinates.

The indoctrination of poisoned chicken soup and the suppression of emotional violence eventually lead to the situation that employees obey orders and listen to the leadership, forming mental control.

After all, in the domestic environment, it is a matter of great face for leaders to obey their subordinates.

Based on the above reasons, the appearance of PUA in the workplace seems to be a very logical thing. After all, everyone does this, saying that it is ok for leaders to vent their emotions, and that subordinates are willing and should.

But the point is this will. Many people are brainwashed unconsciously and begin to doubt themselves. They think that leadership is God and can achieve everything. In the end, they dare not resign, dare not leave the leadership too far, or even be passive to Nuo Nuo and Nuo Nuo, and everything is up to the leadership.

Finally collapsed.

There is a program in "July 8th Theory" to discuss "996 working system", and the tutors present here, such as Xue Zhaofeng, Luo Zhenyu and Li Dan, all expressed their support and gave many theories.

But Cai Kangyong shook his head crazily. "You are too deceiving."

"It's their pleasure to realize your dream, drag everyone into the water and tell them."

In a word, it breaks the basic idea of leaders implementing PUA in the workplace.

Then why is this routine always tried and tested and easy to recruit people?

In fact, this is related to cultural differences. Most people in China are influenced by Confucian culture, seeking humility and introspection. Even if something goes wrong, they should find fault with themselves first.

Moreover, even in the crowd, more people seek to be "like others", and even in the workplace with obvious competition, most people's thoughts are "I am better and more motivated than my colleagues" rather than "I am different from my colleagues".

To put it bluntly, the word "seeking common ground while reserving differences" is often valued in the workplace, and no one cares about it.

The leader took the opportunity to start, and the PUA in the workplace came from this.

PUA spreads in the workplace for the following reasons:

1, I am not confident, I don't know my background, ability, experience, and even I am born with inferiority.

2. Under the influence of traditional culture, people in the workplace are more willing to believe that leaders are dissatisfied with their work because they are not doing well enough.

3, goods have to be thrown away than goods, and people have to die than people. I have no idea what the spirit of Ah Q is. Even if the leader doesn't say anything, I will doubt myself. The first reason is often that a person's early experience leads to his lack of self-confidence. In addition, a little "inspiration" from the leader will make him doubt himself and feel that it is a "benefactor" to implement the leadership of PUA in the workplace.

The second reason is often the introverted personality and introspective habit of ordinary people in the workplace, which often makes the leaders feel empty.

The third reason is that people who are successful and famous tend to compare themselves with others. They are used to such "sense of accomplishment" and "satisfaction", but it is more likely that the leader will use PUA skills for him.

When you start to doubt yourself, constantly reflect on your own problems, try to make up for your shortcomings by working harder and actively working overtime, improve yourself, stay up late to draw blood, and overfulfil business indicators, hoping to get the approval of the leaders, then you have fallen into the pit of PUA.

In fact, there is only one fundamental reason, that is, the understanding and positioning of oneself is not clear.

Third, how to prevent the occurrence of PUA in the workplace?

How do leaders implement PUA behavior in the workplace? It's simple.

Treat new employees:

"You are still young and need to exercise. You have no ability, you need to exercise. You don't have a certificate, you need to exercise. I have no experience and need to exercise. " "Looking for a job is not good, here is blessed. If the environment is not good, going out is unemployment. The bad economic situation will not last until tomorrow. "

To put it bluntly, all kinds of crises are on your head, telling you that "you will starve to death if you go out, and you can at least get paid if you come to me." Don't think that your salary is low and your ability is like this. "

Treat old employees:

"Why can't you do what others can do? Why can he do it well and you can't? Why is it so powerful? You are an idiot. Others don't take it, why do you want to take money? "

To put it bluntly, it is all kinds of comparisons, telling you that "what others can do, you can do it, otherwise you can't."

Based on the above, I think putting an end to PUA events in the workplace is mainly carried out from two aspects: internal and external.

Internally, we should strengthen our cognition and orientation, optimize our psychological endurance, distinguish PUA events in the workplace, and make ourselves "brave". Dare to say no to the outside world and resist bullying by leaders and colleagues. Work is work without any personal feelings. You should know your rights and interests, and don't give up easily. In the workplace, making money is the purpose. Let's talk about the inside:

1. Strengthen self-awareness and orientation.

A very important point of PUA in the workplace is that employees have no opinions, and even they are easily infected, fooled and controlled by superiors.

From this perspective, it is very important for a person in the workplace to locate and recognize his own ability. Especially those who have just graduated and entered the workplace, they must have a clear understanding of their abilities, otherwise it is easy to walk into the PUA trap and begin to doubt themselves.

This is harmful to the future career.

How to operate specifically?

A, list all your skills, even funny skills such as drinking milk with your eyes, and reflect B with scores. List all the skills needed for the current position (general companies will have job descriptions, you can have a look), and use scores to reflect C. Find the matching items in the two tables, check the score difference D, and concentrate on improving the ones with low scores. For those who exceed the job requirements, the best use of this method is to clearly see the gap between their abilities and job requirements.

At the same time, think about what kind of person you want to be, and then work hard for it, which is called workplace orientation. With positioning, no matter what others say, just try to be what you want to be.

2. Optimize psychological endurance.

Many people have doubts about their behavior, ability, experience and cognition because of their childhood experience or previous workplace experience. In addition to using the above methods, they should also optimize their psychological endurance.

You can't deliberately doubt yourself and put yourself in a low position just because the leader reprimands you a little or your colleagues crowd you out. I don't think I can do it. If I can't do it, the best way is to optimize my ability and improve my ability, instead of choosing to retreat or go to a dead end.

Every year, all kinds of people are desperate because of pressure. Regardless of external factors, personal psychological endurance needs to be strengthened.

The specific suggestion is to think more divergently and find a way out, rather than tangle and complain.

3. Distinguish PUA events in the workplace and make yourself brave.

What are the workplace bullying incidents? In fact, there are several common routines, as mentioned above. As long as you can clearly understand your ability and have a basic understanding of the common PUA phenomenon in the workplace, you will basically not be recruited.

At least, I won't doubt myself.

Even if you have doubts, you can treat them with the right attitude, instead of jumping off a building and giving up your life. It's not worth it for other people's performance.

In addition:

A dare to say no and resist bullying by leaders and colleagues. Many people obviously encounter bullying in the workplace, but they all choose not to resist. Because in traditional culture, "harmony is precious" can also be seen in the workplace, as long as you don't tear your face, you are still good friends.

However, this situation is all wet. General leaders will encourage employees, which may be suspected of PUA, but the purpose is good after all and can help employees improve themselves.

But for those deliberate and malicious workplace PUA, we must resolutely say no and resist it.

Many people think that resistance is resignation, but it is not necessary. If leaders and colleagues are only slightly inclined to PUA, they can completely resist by verbally pointing out and refusing to cooperate. If PUA tends to be serious, you can resign. But we must guarantee our normal rights and interests.

B. Treat the labor relationship between the company and yourself correctly, and clarify your rights and interests. In the previous article, I wrote an article about the legal rights and interests of resignation. In fact, the relationship between employees and the company is only a labor relationship.

Many companies will put forward "emotional" factors in corporate culture, so that employees can take charge of the enterprise and integrate them into the collective. This is also a disguised PUA, but it has a positive guiding role.

For a very small number of leaders, they will also use emotions and emotional induction in the process of PUA for employees in the workplace, so that employees feel that their leaders are awesome, only trust him and appreciate him.

This is completely wrong. Your shallow relationship with the leader is just a colleague relationship. If the opportunity and environment are right, it is possible to develop into friends and brothers, and nothing else needs to be considered.

However, there are often newcomers to the workplace, and employees think that leaders are "grateful to them", so they will fall into a vicious circle of "obedient" and "controlled".

C. earn money (motivate yourself in an appropriate way) what is the purpose of your work? This is a question that many people don't understand.

If it is an interview site, some people may answer "for ideals" and others "for life", but starting from the most essential and practical questions, the purpose of work is to sell one's time, energy and ability and make money. If you have no other ideas, you can use this most basic and essential purpose to motivate yourself.

This is the most essential explanation of labor relations.

Therefore, in this case, sometimes don't worry about whether you have completed a job perfectly, continue to accumulate ability values and earn more money. This is the most fundamental.

The so-called workplace PUA, even if it exists, is not a reason to stop you from improving your ability and making more money.

If not, that's best. If so, use it as an excuse to improve your ability and become the one who makes more money.

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