The boat of the future first trained the etiquette of official car drivers in the autumn of 200 1 for a foreign company. At that time, although I was engaged in etiquette training for more than four years, some drivers had taken classes during internal training in some units before, but after all, I didn't make a special trip to give classes to official car drivers. Fortunately, customers have detailed their job responsibilities, problems and expectations. Even so, etiquette trainers also come to communicate with the human resources department, driver representatives and individual leaders who are served. ...
Of course, the current official car etiquette training (or official car driver etiquette training, car driver etiquette training) can arrange professional and targeted etiquette training content without door-to-door communication.
For more than ten years, the boat of the future has received etiquette training for official car drivers from hundreds of units. Although they are all official car drivers, the training content will be slightly different due to the different nature, requirements and responsibilities of drivers in each unit. As far as etiquette training for official car drivers is concerned, what we need to do is to ask, speak, talk, move and rehearse.
ask
The so-called "question" in the etiquette training of official car drivers refers to the preliminary work, that is, before training. This is true not only in the early design, but also before the training and after the arrival of etiquette trainers. Before designing the etiquette training program for official car drivers, Future Boat has its own communication process and communication norms, and can basically understand the most wanted information and situation. But even so, it is inevitable that there will be some information that teachers want to know, perhaps because of communication errors and other reasons, some key information is not fully understood. From the point of view of achieving the best etiquette training effect, it is best to chat with customers before and during the training break to capture the most valuable effect, and fine-tune the etiquette training content of official car drivers at any time. In fact, in the past 16 years, not only the etiquette training for official car drivers, but also all the etiquette training was done in this way. Therefore, professional "questioning" is the prerequisite for the effectiveness of etiquette training for professional official car drivers.
Second speak
The so-called "talking" in the etiquette training of official car drivers is the professional explanation in the training. People engaged in human resources work may have realized that most of the drivers of official cars have low cultural quality, especially some drivers who drive for leaders. Some drivers even feel a little "two leaders" from the mentality, and sometimes even have resistance to the training arranged by the human resources department. Therefore, the etiquette training of official car drivers, whether it is service awareness, service etiquette, service language, etc. Be sure to design it succinctly, appropriately, humorously and colloquially, and don't tell the truth or preach in vain. Only in this way can it be more easily accepted by drivers, and it is possible to obtain good etiquette training results.
Three movements
The so-called "moving" in the etiquette training of official car drivers is similar to other etiquette training, that is, there must be interactive content, and everyone can't just sit and listen to cross talk. The only difference is that these "moves" are designed according to the etiquette training content of official car drivers, which is related to the work content of official car drivers, which not only increases everyone's impression, but also enhances entertainment.
Four training sessions
Slightly different from other etiquette training, the final "drill" of official car driver etiquette training can be described as the highlight. In the official car etiquette training, we usually arrange a certain time for on-site simulation drills and role experience drills. Let everyone experience the different results brought by standard service and poor service in different roles in similar entertainment performances, and let everyone have a * * * voice on standard service and professional service, thus subtly giving everyone the motivation to adjust service status, standardize service image and service behavior.
Generally speaking, in fact, it is necessary to arrange the training contents and training methods according to the different situations and requirements of etiquette training for drivers of each official vehicle to ensure the best etiquette training effect.