Experience of communication skills (1) Cultivate a proactive communication awareness and a good attitude.
Communication should be modest, sincere and euphemistic. Communication is actually an important means to connect feelings. Effective communication can enhance mutual trust and affinity, and also greatly promote the improvement of team cohesion. In addition, communication is an effective means to learn from each other. Understanding each other's thoughts, ideas and methods through communication can make up for personal misunderstanding and knowledge blind spots.
(2) Establish good trust.
Trust is the basis of effective communication. How to build trust? I am good at discovering similarities between myself and others, willing to help others in difficult situations, seeking truth from facts, studying hard, caring for others, willing to cooperate and keeping words and deeds consistent, open-minded, and able to remind others when they make mistakes. If you can do this well and establish a good trust relationship with others, communication will be easy.
(3) communication should pay attention to skills. With regard to communication skills, I have the following experience:
1) Self-confident, not haggle over every ounce.
Because people have different levels of understanding, sometimes misunderstandings often lead to contradictions. If we can have greater discretion and treat others with a peaceful attitude, we will gain time and ease contradictions. Haggle over every ounce will eventually hurt feelings and affect interpersonal communication.
2) Be considerate of other people's behavior.
Understanding means putting yourself in others' shoes and understanding their feelings and needs. In the process of management, when we want to show consideration and care for others, only we can put ourselves in others' shoes. Because of our understanding and respect, the other party is relatively considerate of your position and goodwill, so make a positive and appropriate response.
3) Tell each other directly and effectively.
In the process of communication between the two sides, try to use descriptive language (describe the specific actions you see and think in words) to quantify things, rather than using descriptive language too much, such as? Hurry up? 、? Serious and responsible? 、? Work hard? Wait a minute. This also helps others to understand.
4) Make good use of asking and listening.
Asking and listening in time can help us understand each other's needs, wishes, opinions and feelings. Don't be distracted when listening to others. Look at others to show respect. An excellent communicator is absolutely good at asking questions and actively listening to other people's opinions and feelings.
(4) communication must first solve their own feelings before communication.
Imagine what would happen if a person communicated with strong emotions. The answer is self-evident. Therefore, in the case of conflicts, we must first appease the emotions of people who communicate with us. Only in a calm state can communication be effective.
Experience in communication skills 1. Have a confident attitude.
Generally, people who are quite successful in business don't follow the trend or follow Nuo Nuo, but they have their own ideas and styles, but they seldom shout, abuse others or even argue. They know themselves very clearly, and they have confidence in themselves. Their similarity is self-confidence and they have a happy life. Confident people are often the best communicators.
Second, be considerate of other people's behavior.
Understanding means putting yourself in others' shoes and understanding their feelings and needs. In the process of management, when we want to show consideration and care for others, only we can put ourselves in others' shoes. Because of our understanding and respect, the other party is relatively considerate of your position and goodwill, so make a positive and appropriate response.
Third, prompt the other party appropriately.
If the reason of contradiction and misunderstanding comes from the forgetfulness of the other party, our tips can make the other party keep its promise; On the other hand, if the other party intends to break his promise, it means that we have not forgotten things and hope that the other party will keep its promise.
Fourth, tell each other directly and effectively.
When sharing his successful negotiation experience, a well-known negotiator said: In various international negotiations, I often use? I think' (say how you feel),? I hope to start with' (tell me my requirements or expectations), and the results are often extremely satisfactory. ? In fact, this kind of behavior is to tell each other directly what we want and how we feel. If you can tell the person you want to express directly and effectively, it will effectively help us build a good interpersonal network. But remember? Three don't talk ":the timing is not appropriate; The atmosphere is not suitable for talking; Don't talk about inappropriate objects.
Five, make good use of questions and listening.
The act of asking and listening is used to control yourself so that you don't infringe others, so as to safeguard your rights. Especially when the other party acts, is silent or hesitates, you can ask the other party's real thoughts, understand the other party's position and the other party's needs, wishes, opinions and feelings, and induce the other party to express their opinions by actively listening, so as to have a good impression on yourself. I was not good at listening to others before, and I always interrupted others because of impatience. Later, my friends seldom told me anything, so I felt left out by my friends and felt very uncomfortable. Someone helped me point out this shortcoming, and I realized that I should not be distracted when listening to others. You should always wait for the other person to finish, look into the other person's eyes to show your seriousness and respect. An excellent communicator is absolutely good at asking questions and actively listening to other people's opinions and feelings.
Experience in communication skills. Communication and coordination are the foundation of the development of human society.
Sociality determines the cooperation between people, and the premise of cooperation is communication and coordination. Without communication and coordination, individuals will not form a group force to deal with external threats, people will not answer as * * * knowledge, rules will not be formed to coordinate various relationships in human society, morality and various legal norms will not be formed, and human beings will only stagnate in the natural state, and it will be impossible to form a group force to create a long history and brilliant human civilization. Only through communication and coordination can we form a powerful social force, carry out social transformation, promote social development and promote social progress.
Second, communication and coordination are the guarantee to improve administrative efficiency.
Communication and coordination is the guarantee of efficiency and efficiency is the result of communication and coordination. Without communication and coordination, there is no efficiency. Deepening the reform is to strengthen the communication and coordination between leaders and middle level, middle level and masses, departments, straighten out the working relationship, form joint efforts, and promote the harmonious and efficient operation of various departments and systems. Otherwise, if communication is not smooth, we will pass the buck and delay our work.
Third, communication and coordination are the foundation of personal career success.
The success of one's career depends on the collective strength. Without the help of others, it is difficult to succeed in a single career. If you want to succeed in your career, you must be good at communication and coordination
Fourth, clarify the meaning of communication and coordination.
Communication, on another level, means interpersonal relationship. In real life and work, we often communicate with superiors, subordinates and colleagues, and we also communicate with all kinds of other people. These all need to establish interpersonal relationships and communicate well. Good interpersonal relationship is the cornerstone of success in life and career. Communication is good, communication is in mind, and there is no happiness in life without communication; Without communication at work, there is no fun; Without business communication, there will be no success. So we should pay attention to communication and learn to communicate.
From the perspective of management, communication refers to a kind of management behavior or process of transmitting ideas, opinions, emotions, intelligence, information and opinions among departments, levels and personnel in an organization through certain media and channels, so as to achieve mutual understanding, support and cooperation, and thus realize the harmonious and orderly operation of the organization. Harmony, from a philosophical point of view, refers to the harmonious and orderly balance of things. Coordination refers to the behavior of using various methods to negotiate and adjust the relationship between organizations, personnel, organizational systems and their external environment in the system, so as to make them work together in harmony and order and cooperate with each other to achieve administrative goals. From this, we can define communication and coordination ability as the skill and ability to negotiate and adjust other people's activities by transmitting thoughts, opinions and emotions, exchanging intelligence, information and opinions, so as to establish a good cooperative relationship and make them cooperate with each other to achieve goals in a harmonious and orderly manner. In the process of communication and coordination, individuals include two basic links: first, individuals collect, transmit and exchange information through various media and methods such as documents, reports, meetings, telephones, televisions, faxes and electronic networks, thus promoting understanding among organizations, departments and personnel; Secondly, on the basis of understanding, individuals should strive to build a harmonious relationship of division of labor, cooperation and coordination among organizations, departments and personnel to achieve the same goal. Therefore, personal communication and coordination ability includes two kinds of communication and coordination ability. Communication ability is manifested as who to communicate with, what to communicate with and how to communicate; On the basis of communication, coordination ability is manifested in how to adjust the interests and relations of all aspects of communication, so that they can work together, cooperate with each other and complete tasks in a harmonious and orderly manner.
5. Understand the necessity of communication and coordination.
Through learning, I realize the important role of communication and coordination, and think that communication is the communication between people, and it is the exchange of all kinds of information, ideas, thoughts and feelings in order to establish and consolidate interpersonal relationships. It is a process in which social organizations exchange information with each other to maintain the normal operation of organizations. Coordination is a process in which managers adjust and improve the relationship among organizations, work and people within their responsibilities or under the authorization of leaders, so as to promote the synchronization and harmony of various activities and achieve the same goal. Through study, I found that I still have a lot to improve and improve, especially in communication and coordination. For example, individuals with different jobs, different angles, different experiences and different personalities have different understanding and understanding of communication, and their communication skills, communication ways and methods are also different. These characteristics and methods are not wordless, but the accumulation of work experience, communication details and communication knowledge, which can be cultivated and improved through learning.
Six, mastered the method of communication and coordination with people.
First of all, communicators should be open-minded and not conceited. Even a sage like Confucius said: A threesome must have a teacher. ? What's more, we are all ordinary people. As far as a communication topic is concerned, different people must have something to be affirmed from different angles. We should listen to others' opinions carefully and create a good communication environment. We should not keep people away, let alone despise anyone.
Secondly, communication should separate life from work. Many people often confuse things in work with things in life, and often transplant the good feelings in life to work, because they are similar to someone's personality or hobbies, and life is very distressing. This is also the most difficult point in communication. Communication should be clearly divided into communication occasions, communication contents and communication results.
Through the study of continuing education of professional and technical personnel, we have broadened our horizons, broadened our thinking and reserved knowledge for better work in the future. I further improved my political literacy, strengthened my theoretical quality, and more importantly, I found my shortcomings and deficiencies in communication and coordination. With the rapid development of science and technology in the world and the increasingly fierce competition of comprehensive national strength, the demand for talents in society is getting stronger and stronger, and the requirements for talents' quality are getting higher and higher. If a person wants to get better development in his career, he must have better quality. Through this training and study of communication and coordination knowledge, I am more aware of the gap between myself and Excellence. In the future work and study, I will try my best to improve my knowledge, ability, psychological quality and physical quality, gradually discover myself, improve myself and develop myself, and constantly improve my self-cultivation in practice, so as to contribute my meager strength to the better development of the enterprise.