Meeting summary 1

The hotel received the reception of the city's commission for discipline inspection on X. After careful arrangement of the hotel and various departments, the hotel successfully completed the reception task. The following is a summary of the work of various departments during the reception:

I. Preparatory work

1, the number of people, what is the standard, and make a reasonable plan;

2, the preparation of fruits and drinks, this work is not in place;

3. The cups during meals should be replenished in time;

4, about the menu: every dish should be put on the menu;

Second, work before meals.

1, 15 All the food on the buffet table is served and heated five minutes before the meal;

2. The service personnel should stand at the designated position (open the door and invite guests to the banquet hall for dinner);

Third, food service.

1. At the beginning of the banquet, after the guests start eating, the waiter will take away the empty tableware used by the guests at any time and send it to the dishwashing room;

2. Add drinks for guests at any time;

3, the kitchen dishes are ready, after the first round, to fry 4-5 dishes, in order to supplement in time.

Combined with the above shortcomings, the department will gradually improve and learn from experience, and continue to work hard to formulate the service standards for banquet buffets.

Meeting summary 2

In 20xx, under the correct leadership of the company's leaders, as the company's conference reception supervisor, while actively implementing the company's relevant requirements on conference reception, I United and led other colleagues in the conference reception team to successfully complete the reception task of more than xxxx people and more than xxxx games. In addition to conference reception, I also constantly sum up the gains and losses in the process of conference reception, constantly explore more perfect reception means and forms, and strive to make the conference reception work perfect. Now I'm going to do my 20xx annual report.

First, pay attention to details and pay close attention to all aspects of conference reception.

Meeting reception is a seemingly simple but complicated task, which requires great patience and care from communication and preparation before the meeting to the specific implementation of different requirements of different meetings. Most of the meetings held by the company have high specifications, many leaders and high levels, which put forward high requirements for our pre-meeting communication, venue layout and in-meeting service. As a reception supervisor, in my daily work, I always insist on using the words "serious, meticulous and rigorous" to demand myself, and I will not relax. I will attach importance to all aspects of conference reception in exchange for the guarantee of our service quality every time and the affirmation of the leaders attending the conference.

Second, pay attention to learning and constantly improve the theoretical level of conference reception.

Over the past year, I have successfully completed more than 1000 conference reception tasks and accumulated valuable experience for me. At the same time, by constantly summarizing the shortcomings in the reception process of 1000 meetings, it has played a very important role in reminding and promoting me to complete the reception tasks of future meetings more carefully.

In addition, in order to improve their theoretical knowledge of conference reception and better lead the team of conference reception team, they will never relax their requirements after work. I will learn the etiquette knowledge of conference reception by reading related books and surfing the Internet. I will also insist on organizing service etiquette training for conference reception team staff once a week, and strive to improve the overall quality of the whole conference reception team through training. Third, unite the team and do a good job in meeting reception.

In my daily work, I pay attention to the mental state and work appearance of every employee in the conference reception group. When I find that employees are in poor mental state, I will communicate in time to understand their mental state, help them adjust their working state, and avoid bringing negative emotions to the conference reception work. In addition, I also ask every employee to constantly sum up the shortcomings in their work, constantly learn and master various skills, give full play to their strengths, and mobilize the enthusiasm of the entire conference reception team through reasonable and effective means to do a good job in conference reception.

Meeting summary 3

Time flies, and unconsciously ushered in a new year. In the next xx years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work in 20xx years.

First of all, reception at the front desk.

From X to X in 20xx, I worked as a receptionist, who was the first person to show the company's image. At work, I work in strict accordance with the requirements of the company, treat every visiting customer warmly, and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has received about xxxx users.

Second, the reception of the meeting

1, external conference reception

Participated in the reception of xx Unicom financial meeting, operation and maintenance department working meeting, manpower supervision training meeting, xx operation department working meeting, xx branch, business analysis meeting held by xx branch and other large-scale meetings. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot.

2. Internal meeting management

Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * has arranged more than xxx internal meetings.

3. Video conference management

When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.

Three. Expense reimbursement and contract entry

In this regard, in strict accordance with the company's requirements, the reimbursement form will be received on Monday, signed by the leader on Tuesday, and then entered into the erp system to do a good job of registration. Over the past year, more than xxx reimbursement forms have been entered. Enter more than xx contracts.

Fourth, comprehensive affairs work.

20xx month transferred to the office, responsible for public security inquiries, foreign documents signing, trade unions, office supplies, canteen management and other work. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.

By the end of X, * * * has received public security inquiries about xxx times, and has been enthusiastic and handled in strict accordance with company regulations. Send and receive about xx foreign documents, so as to upload and distribute them in time without delay. Submit xx pieces of information, and compile X Unicom.

Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.

Verb (short for verb) Other jobs

While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in xx Unicom's honesty speech activity; Xx Unicom won the third prize in the Integrity Speech Competition, and is currently actively preparing for the program summary, selection and performance of the xx Art Show.

Sixth, shortcomings in the work.

Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.

Seven. 202 1 work plan

1, strengthen self-study, combine with the reality of the General Department, consider details, closely follow the leaders' intentions, coordinate internal and external relations, and solve problems for the leaders.

2, actively learn from other units, hotels and other conference reception experience, improve the reception level, enhance the company image.

3. Do a good job in trade union work, carry out meaningful activities, strengthen communication, and continue to carry out "Trade Union send warm" activities.

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment.

20xx year is coming, and 20021year full of challenges and opportunities is coming. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and do my bit for the company's development and growth.

Meeting summary 4

Some thoughts on conference reception In order to further improve the conference reception process and raise the reception work of our company to a new height, I will summarize and share some experiences and problems found after attending the conference reception as follows.

We must be meticulous in meeting reception. Whether the preparatory work for the conference reception is sufficient or not is the key to the successful completion of the reception task. The preparatory work is mainly divided into the following aspects.

1. Communicate with the docking person of the other party and our docking person in time to understand the contents of the meeting and the guest's itinerary. If there are special requirements, solicit opinions from the company's leaders at the same time;

The second is to implement the conference venue, debug the audio equipment, and debug it in time according to whether the conference is used or not;

Third, make seat cards according to the names of the other participants and arrange them reasonably according to their positions;

4. Prepare relevant materials for the meeting, including materials provided to the other party and materials provided to our leaders;

5. Determine the departure time of the guests coming to our company and implement the reception car. The driver must start the air conditioner in the car five minutes in advance. When the guests leave, the driver must park his car as close as possible to the exit of the building in advance.

6. Preparation of meeting supplies, including meeting paper, pens, water, fruits, flowers, cameras, voice recorders, etc.

7. If you have a meal arrangement, you must make a meal location, specifications and seating arrangement in advance.

During the reception, we must pay attention to the following points.

First, dress code and uniform tooling;

Second, the code of conduct conforms to the company culture. Including standing in the elevator, giving way, standing posture, sitting posture and other behaviors under formal etiquette norms;

Third, do a good job in meeting minutes.

After the reception task is completed, it needs to be summarized in time, including meeting minutes, audio-visual materials and reception summary.

existing problems

1. If there is a reception task on Friday, the reception staff of the administrative department and the participants of other departments are not allowed to wear casual clothes, but must wear tooling;

Meeting summary 5

In recent years, the reception office of the municipal government has closely focused on the central work of the municipal party committee and the municipal government, followed the concept of "reception is also a productive force", aimed at improving the reception service level, consciously enhanced the sense of responsibility, gave full play to the reception "carrier" function, effectively promoted its own work to a higher level, better fulfilled the functions of the reception department, and made positive contributions to the smooth work of leading organs, expanded foreign exchanges, and promoted rapid economic and social development.

The main work is as follows.

1, strictly grasp the four principles. In view of the characteristics of reception work, such as "stakes, extensive contacts and no details", we strive to adhere to principles and be targeted. First, adhere to the principle of serving economic construction and the work of government agencies. Serving economic construction is the primary function of reception work. We renew our ideas, jump out of the narrow closed circle of "small reception", improve our working methods around major economic activities of the municipal party Committee and the municipal government, firmly grasp the initiative of reception work, and strive to create a new pattern of "big reception". In recent years, the foundation laying ceremony, the first festival and other major celebrations have been successfully completed, and the central and provincial leaders have inspected and inspected activities and received foreign affairs exchanges between officials and businessmen from Russia, Japan and South Korea. The second is to adhere to the principle of warm and thoughtful, quality service. In the work, we strive to achieve high standards, strict requirements, thoughtful, meticulous and thoughtful, and enthusiastic service for our guests. In the past four years, we have carried out many batches of on-the-job training for the waiters in the main reception points, which has improved the quality and level of service and has been widely praised by the guests. Third, adhere to the principle of seeking truth from facts and adapting to local conditions. According to the actual situation in our city, pay attention to the excavation of national and local characteristics, do what you can, and receive it carefully. Such as fruits, highlighting specialty products such as apples, pears and K9. Souvenirs, highlighting "Babaoshan treasures" and fungus blocks; Catering, highlighting fish, crabs, etc. Flavor, which combines the characteristics of Korea, Russia and other nationalities and foreign countries, not only embodies the characteristics, but also enhances the specialty. Fourth, adhere to the principles of convenience, pragmatism and diligence. On the premise of ensuring the necessary working and living conditions for the guests, we should proceed from reality, do not put on airs, do not talk about ostentation and extravagance, and strictly follow the requirements, which not only ensures the smooth completion of the reception work, but also saves the reception expenses and reduces the financial pressure.

2. Focus on five links. We pay attention to all aspects of daily service and strive to be "comprehensive, meticulous, considerate and thoughtful". First, do a good job in welcoming guests. Welcome is the starting point of reception, and delivery is the end of reception. We start with a good reception, understand the situation in detail, and make careful arrangements, so as to be warm and simple, have a good start and a good end, and let the guests come happily and return with satisfaction. The second is to do a good job in food service. "Food is the most important thing for the people, and food is the first thing for the guests". In terms of catering services, local flavor and national characteristics are highlighted, catering dishes are carefully arranged, and banquets are properly arranged. For example, set up reception points in other places to let guests taste special products and special flavors. Last August, our province held the third on-site reception. The deputy secretary of the provincial party committee who attended the meeting fully affirmed and praised this work. He thinks that the meticulous reception work and warm service in our city, especially the catering, have made the leaders and guests feel at home and left a deep impression. The third is to do a good job in accommodation services. Hotels with good sanitary conditions, good facilities and high service quality are designated reception points. According to the different requirements and characteristics of guests, arrange reasonable accommodation places and create a comfortable accommodation environment. The fourth is to do a good job in driving services. Coordinate with relevant departments in time, arrange and transport vehicles reasonably, and ensure punctuality, smoothness and safety. The fifth is to do a good job in security services. Highlight the three key points of confidentiality, fire protection and public security, and pay attention to eliminating all unsafe factors to ensure the safety of guests, their property and information.

3. Strengthen the implementation of the three safeguard measures. We regard reception as an effective means to serve economic construction and the operation of government agencies, establish the idea of living a tight life, pay attention to the scale and master the standards. The first is to control the total amount and strictly follow the process. The reception of guests by the five teams in the city must be arranged by the reception desk. The procedure is that the office of Team Five issues a reception notice, and the municipal reception office seals it to determine the reception place and reception standard. Anti-process reception will not be reimbursed. Special circumstances must be approved by the reception desk in advance. The second is fixed-point reception and strict standards. In order to facilitate management, the municipal reception office determines the fixed reception point through comparison and identification. The reception of the five teams in the city must be carried out in accordance with the reception places and reception standards stipulated by the reception office. It is not allowed to change the reception places or improve the reception standards at will, so that the banquet is warm but not extravagant, elegant but not extravagant, and exquisite but not shabby. The third is regular notification and strict supervision. On the basis of strict control, the municipal reception office will report the reception situation once every quarter, and put forward the existing problems and solutions in time. The Municipal Reception Office often communicates with the offices of the five major teams, establishes a standardized and coordinated working relationship, and * * * does a good job in reception. Due to the strict implementation of these measures, in recent years, our reception level has increased year by year, and the reception volume has increased year by year, but the reception expenses have not increased.

In recent years, although the reception work in our city has made some achievements, there are still some deep-seated problems that have not been solved. In the future, we will further improve the reception methods, strive to improve the reception level, and make due contributions to promoting economic and social development.

Meeting summary 6

In 20xx, under the leadership of the county party committee and the county government, we overcame all kinds of contradictions and difficulties of few people, many things and heavy tasks in accordance with the six-character policy of "simplicity, detail and strictness", closely focused on the work of the county party committee center, earnestly performed the basic functions of the reception office, and established the window image of * * county. Below, we will simply report the basic situation of the reception work in 20xx to the leaders. In the whole year, * * * received 269 batches of guests, reaching 5,736 person-times, including 3 Chinese Americans, 7 ministerial leaders, 865 provincial guests, 3,402 city guests, 30 brothers 1083 county friends, 30 villagers1person, and 75 businessmen, and assisted the county party committee, county government and various departments in receiving various meetings. 13 "investigation team", 9. 27 "incident ... Two staff members of the reception office also assisted the municipal reception office and received large receptions such as Wu Guanzheng, secretary of the Zhejiang Provincial Party Committee and secretary of the Central Commission for Discipline Inspection. In many receptions, we have won the unanimous praise of guests from all over the country, provinces and cities in line with the service tenet of enthusiasm, generosity, superciliousness and courtesy. In terms of financial management, unified management, lump-sum budget, quota payment and collective audit are implemented for official reception and conference fees, and official reception and conference fees are strictly managed to prevent excessive, chaotic and indiscriminate spending of official reception and conference fees; For reimbursement of various expenses and major expenditures, we also adhere to the principle of complete bill elements and gradual approval. At the same time, strictly follow the reception budget plan, do not exceed the reception specifications, do not overspend funds, do not allow private guests, and use the funds for special purposes. We are careful, and insist on simplicity, meticulousness and strictness in reception work, which not only saves expenses, but also satisfies guests. Really reflects the fruitful reception, reception work is no small matter, and has played a positive role in promoting * *. In 200* years, under the leadership of the county party committee and the county government, we summed up experience, made up for deficiencies, and started the reception work in the new year.

1, strengthen study and improve quality. In the new year, we will put forward new requirements for receptionists: First, learn Mandarin; Second, strengthen political theory study and professional training; The third is to enhance the sense of crisis and mission of logistics personnel to do logistics services well.

2. Strengthen leadership and improve organization. Although there are only three people, we will establish a scientific and reasonable employment mechanism, so that we can serve the county party Committee, the National People's Congress, the government and the CPPCC wholeheartedly, and insist on being foolproof.

3. It is also an administrative idea to change ideas and adhere to logistics services. Logistics services seem trivial, but if they are not implemented, there will be no major events, especially logistics services. Therefore, we regard daily service and major events service, leadership service and staff service, departmental service and grass-roots service as the important contents of service, put it at the height of politics, pay equal attention to ideological understanding, scheme formulation and concrete implementation, and clarify the train of thought for high-quality agency logistics service. In the reception work in the past two years, we have made some explorations and efforts, made some achievements and accumulated some experience, but we have always kept a clear head, because there are still many places worthy of our reference and learning in various brother counties and cities. "Stones from other mountains can attack jade", learning from others' strengths and learning to think strangely will always be our motto. We will welcome friends from all over the world with a more open mind, participate in the construction of * * with a more open attitude, and create a good window image for promoting the construction of * *.