Under the great arrangement and attention of the company's leaders, the company held business TSA training nationwide in early June. In this training, as a commercial TSA, I feel very rewarding, which can be said to lay a solid foundation for future work.
When we arrived in Changsha, the venue of this conference, the company had arranged accommodation for us, which reflected the importance attached by the company leaders to our front-line employees and filled our hearts with gratitude to the company.
After a night's rest, I got rid of the fatigue of the journey and devoted myself to my study. At the beginning of the meeting, our service director Hu personally gave us a vivid lesson. First of all, Mr. Hu introduced the development of TCL computer to our new employees and analyzed the current product line. Then President Hu put forward requirements for our responsibilities:
Train manufacturers, users and sales staff, and provide them with different courses, so that manufacturers and sales staff can better understand our products and provide more effective services to customers. The training provided to customers is mainly to enable customers to better apply our products, so that our products can provide more value-added for users.
Providing customers with corresponding solutions is also the best service we can provide to users before the sale. This must be based on a detailed analysis of the user's needs, from the user's point of view, to achieve maximum efficiency at a lower cost.
We must cultivate the ability to assist sales. As a commercial TSA, it is very important to assist the sales staff to attack the order together. In this respect, what I am doing at present is not very good. I must strengthen this point in my future work and contribute to the growth of the company's sales performance. Director Hu's speech was very inspiring, and warm applause broke out from time to time at the venue. We are excited about this speech, and everyone is ready to work hard and achieve an excellent sales result in the coming summer sales season.
After Director Hu's speech, Manager Sha Yunzhong began to introduce the development of TCL customer service and the construction of the whole business system. The development of TCL computer customer service is divided into three stages. The first stage is called "follow-up development", and the main task is to expand coverage, control costs and improve satisfaction. The tasks at this stage have been basically completed; The second stage is called "internal development" stage, and its main task is to improve internal management and gain customer loyalty and brand awareness, which is also the development goal of customer service system this year. The third stage is called the "newborn stage". The main task is to cultivate service business, increase service products and emphasize the market part of service business, which is our future development goal. The key work of customer service this year is to establish a commercial technical support system to create conditions for expanding the larger market in the future. Then, Manager Sha put forward requirements for American commercial technical support personnel: strengthen technical capabilities, understand industry solutions, and improve marketing skills. Cultivate project management experience. From these points, we can see that the company still attaches great importance to us and puts forward very high requirements for us. As commercial technical support personnel, we must study relevant business knowledge, strengthen service awareness and create more wealth for the company.
Next, Li Sen, the head of the service team, summarized our work in the first half of the year, fully affirmed the good things we did in our work, analyzed the shortcomings, put forward many good solutions and solved many unclear problems in our work. After listening to Li Sen's summary, I feel that I have benefited a lot. Many questions in my heart have been solved. Manager Wang of Sales Department 2 explained a lot of sales knowledge to us at the following meeting, which made our employees with technical background increase a lot of sales knowledge, which was quite enlightening for future work. As local commercial TSA began to introduce local sales experience, the atmosphere of the venue became lively, and local commercial TSA introduced local sales situation one by one. And summed up a lot of experience, I feel very deep, compared with everyone, my achievements are almost nothing, only a lot of lessons, which is a great incentive for me, I hope I can gradually catch up with everyone in my future work and make contributions to the company.
The next day, the training company invited a senior lecturer from Beijing to explain the knowledge of project management to us. The lecturer explained many matters needing attention in the early, middle and after the implementation of the project with a large number of examples. He also used real-time classroom exercises to fully acquire our knowledge, but this knowledge has not yet been translated into practical experience. I hope that in my future work, I can make full use of this knowledge and turn it into my own experience. Only in this way can I repay the company.
The three-day training soon ended, but what we left in our hearts was the attention of the company, the care of the leaders, and the enthusiasm of everyone to work together for the same goal. I feel very touched. With so many hardworking colleagues, our cause will surely develop better and better.