1 20xx Summary of Bank Science and Technology Work Under the correct leadership of the Bank Party Committee, with the strong assistance of various departments, and closely focusing on the work priorities of the whole bank, e-banking business has made great progress. The work of the past year is summarized as follows:
I. Electronic banking business
(A) the completion of KPI indicators
1. As of June 65438+February 3 1, the e-banking business income was XX million yuan, which was XXX%% of the annual e-banking business income task assigned by the branch, ranking X among XX assessment units in the whole region;
2. Customers of online banking activities added XXX%XX accounts, completing XXX% of the task of adding XXXXX accounts for online banking customers throughout the year issued by the district branch, ranking X among XX assessment units in the whole district;
(2) The main tasks of e-banking business include the following tasks.
1. Work should be arranged early and policies should be implemented early. At the end of 20xx, we set the work target for this year and formulated effective incentive and restraint policies according to the actual situation of the Bank. In 20xx, the incentive of e-banking mainly adopted the "pay now" salary method, which greatly mobilized the enthusiasm of front-line employees with the corresponding marketing expenses. It laid the foundation for the extraordinary and rapid development of e-banking business.
2. Improve the implementation of e-banking KPI. As a strategic indicator, e-banking KPI is an important indicator to evaluate e-banking business. E-banking should pay attention to KPI indicators throughout the year. Before the specific indicators were issued, we carefully analyzed the customer groups covered by our e-banking products in combination with our specific conditions, and determined the product marketing strategy focusing on personal online banking, corporate online banking and SMS banking.
In order to develop e-banking business better and faster, under the care of the leaders in charge of the branch, the Bank held a working meeting on e-banking business in XX, and made a special and serious analysis on our e-banking business. Through analysis, this paper finds out the shortcomings of branches and outlets in the development of e-banking business, and puts forward the key points of marketing. At the meeting, we strengthened our confidence in developing e-banking business through exchanges.
3, to carry out various forms of labor competition, and vigorously improve the enthusiasm of employees to market electronic banking products. In 20xx, in addition to participating in the labor competition of e-banking business conducted by regional branches, xx account managers of the Bank won the first place in the e-banking marketing competition. According to the actual situation of the Bank, identify the breakthrough points and highlights of the business, complete the KPI indicators issued by regional branches in advance, and reverse the lagging marketing situation of e-banking. Starting from XX, XX, XX, the marketing competition of "Expanding Electronic Banking to Win Fashion Award" was launched. Through the competition,
4. Strengthen business training and work hard. In order to achieve good marketing results, we improved the training methods, went deep into city outlets and county branches, and held XX e-banking training courses through discussion and interactive training. The number of employees participating in the training is XXXX. We also collect the updated contents, product information and risk tips of e-banking business from time to time, and distribute the morning training outline to each outlet in short and easy-to-understand words, so that every employee can know the latest contents of e-banking business. At the same time of business training, we also strengthened the policy training for employees, so that employees can understand the policy and change to "let me market for me", which has achieved good results.
5. Intensify the promotion of intermediary business of e-banking and vigorously develop the income of intermediary business of e-banking. For a long time, the intermediary business income of e-banking accounts for a relatively small proportion, which is related to employees' understanding of the charging policy of e-banking. They think that it is difficult to persuade customers to pay the corresponding fees when marketing e-banking, which restricts the rapid development of e-banking to some extent. To this end, we use the identity of scientific and technical personnel to communicate with them frequently in branches and sub-branches to let employees know that the construction and maintenance of our entire e-banking business platform will cost money. We provide a strong service system, and it is natural for customers to pay related fees. In addition, our service can bring more benefits to customers than the cost they pay. Through communication, our tellers can boldly promote our e-banking products.
6. Do a good job in after-sales service of e-banking, provide refined services for corporate online banking customers and personal online banking customers, let customers sign and use online banking, use more online banking functions, and use online banking safely, so as to truly play the role of online banking in diverting customers and improving the service quality of CCB.
7. Strengthen the safe operation of e-banking business and effectively prevent risks. In 20xx, we conducted regular inspections on e-banking business, focusing on the management of U disk in e-banking business. Through inspection, we found that the storage of USB flash drives in individual outlets is not standardized enough and the register is not comprehensive enough. In view of the problems found, we require outlets to seriously rectify and ensure the healthy and safe operation and development of e-banking business through inspection.
Two. Information technology work
In 20xx, the bank's computer network and various application systems operated safely and smoothly, and no computer safety accidents occurred.
1, do a good job in operation and maintenance to ensure safe operation. Do a good job in network maintenance of enterprise network, ensure the smooth network of the whole bank, and provide a stable operating platform for branches, outlets and departments.
2. Do a good job in application and promotion. Some application systems have been promoted online this year. We actively cooperate with relevant departments to do a good job in promotion and provide technical support for the operation of these systems.
3, unity and cooperation, do a good job in network decoration. Do a good job in the wiring design, network module installation and construction quality monitoring of Yizhou Sub-branch, Nandan Sub-branch, Dachang Sub-branch and Du 'an Sub-branch, as well as the wiring and equipment installation of the temporary business premises of the decoration outlets.
4. Check the information security according to the requirements of the Head Office and branches, find out the problems existing in the information security management of some branches of the Bank in time, and require the implementation of rectification measures to improve departmental management.
5. Do a good job in equipment management and rationally plan and allocate equipment, so that computer equipment resources can be rationally allocated in our bank.
Three. Existing problems and deficiencies
1. The development of e-banking product marketing is unbalanced, with strong branches and weak urban areas.
2. Communication and contact with branches and outlets need to be further strengthened.
3. The performance of science and technology service departments and outlets needs to be improved.
Four. Key points of work next year
1. To deepen the implementation of e-banking KPI indicators, we should tap and revitalize existing customers, especially some sleeping customers, on the basis of developing new customers, and improve the active rate of e-banking customers.
2. Strengthen departmental linkage, actively communicate with personal funds, mortgages and companies, and improve the utilization rate of e-banking products through bundled marketing of products.
3. Strengthen the training of electronic banking products, focusing on personal consultants in business outlets. Innovate training methods and enhance the marketing awareness of all staff.
4. Increase the incentive and restraint mechanism of e-banking. Through the guidance of policies, employees can vigorously market e-banking products and guide customers to turn to low-cost e-banking channels to achieve a win-win situation.
5. Further do a good job in statistical analysis of data to provide an effective basis for business development.
6. Continue to vigorously promote the development of intermediary business of e-banking and contribute to the income of intermediary business of the whole bank.
Summary of scientific and technological work in banks II. Under the correct leadership of the branch, with the guidance and help of the People's Bank of China and the science and technology department of the superior bank, the scientific and technological work of the whole bank always takes ensuring the safe, stable and efficient operation of various systems as the primary task, and focuses on standardizing basic management, strengthening service awareness, improving the operating efficiency of software and hardware facilities and preventing information technology risks, which has played a better role in scientific and technological functions and provided reliable technical support for the development of various businesses of the branch. The scientific and technological work in 20xx is briefly described as follows:
First, cooperate with * * * to successfully complete the online business system.
Under the guidance of the information technology department of the superior bank, actively cooperate with the operation and business departments to formulate the online work plan of the business system, implement it layer by layer, coordinate with each other and clarify the division of labor. The system test before launch was put in place, and the problems found in the test were dealt with in time, which ensured the success of a launch. This year, the online work of remote centralized authorization operation platform, interactive terminal, paperless function of self-service equipment and file encryption system was successfully completed, which strongly supported the development of related businesses.
At the beginning of the year, it passed the technical environment inspection and review of the financial city network organized by the Science and Technology Department of the Central Branch of the People's Bank of China, reached the network access standard required by the People's Bank of China, and successfully accessed the financial city network, laying a technical foundation for the bank to carry out the same city business.
The second is to deepen internal management, standardize internal operation and improve management level.
In order to guard against risks and ensure the safe and efficient operation of the computer system, we constantly improved the rules and regulations and the construction of internal control system in accordance with the requirements of relevant documents of the regulatory authorities and superior banks, and promoted the computer management level of branches by carefully organizing and studying the spirit of the documents. In the daily computer system security management, we should stick to prevention first, safety first, handling affairs according to law and comprehensive management.
Cooperate with the internal control compliance inspection team of the superior bank to conduct a comprehensive inspection of the branch's computer information system, further standardize the operation of the computer system and prevent computer information security risks by implementing rectification measures.
Strengthen "internal and external" communication and further improve the service level. Actively strengthen working contacts with regulatory units, superior banks and branches, pay attention to communication, cooperate with each other, coordinate with each other, solve problems in work in time, and comprehensively promote the smooth development of all work.
Do a good job in equipment management and rationally plan and allocate equipment, so that computer equipment resources can be reasonably allocated in our bank. Cooperate with the financial department to do a good job in the annual inventory of IT fixed assets, focusing on verifying the number of fixed assets, users or responsible persons, user departments, storage locations, usage status and account checking. , to ensure that the account card and the account match.
Third, do a good job in system maintenance to ensure the normal and stable operation of each system.
In order to ensure the safe and reliable operation of the branch's network information system, an information system emergency drill was conducted in September. Through the drill, the emergency handling methods and processes of faults are more clear and familiar, and the ability of rapid handling of emergencies is comprehensively tested, which improves the level of system risk prevention.
Do a good job in the safety management of the main computer room, arrange the monitoring room to check whether the environment and equipment of the computer room are normal twice a day, and make records. Keep the computer room clean and orderly, so that the equipment is always in good running condition.
Cooperate with the sales department to do a good job in self-service equipment maintenance, keep abreast of the service status of the machine, respond quickly to troubleshooting, and ensure the normal work of the equipment. Strengthen the monitoring of the operation status of self-service equipment, timely notify the maintenance personnel to deal with equipment failures, and ensure a good card-using environment for banks.
Fourth, strengthen scientific and technological innovation and provide technical support.
It has always been the goal of scientific and technological personnel to play the role of assistants and use advanced scientific and technological means to serve the whole bank. This year, we independently developed the collateral management system and loan contract bill matching program, which provided accurate and efficient technical means for the risk management door and retail department of branches, solved the problem that manual registration was cumbersome and difficult to check before, and greatly improved the work efficiency. Usually, it provides all kinds of statistical data and statements for financial departments, human resources departments and other management departments, which brings a lot of convenience to management and is affirmed by the personnel in these departments.
In a word, we have done some work this year and made some achievements, but there are still some shortcomings in our work. We will strive to improve in our future work, constantly improve our professional skills and work quality, and make due contributions to the development of our bank.