Summary of sales front desk work 1 20xx years have passed, and I have been a front desk for more than a year unconsciously. The front desk has not made a huge and direct contribution to the development of the company like the business, marketing and finance departments of the company, but since the company has set up this position, the leaders definitely think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. During these nine months, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Of course, there are still many shortcomings to be improved. Now I will summarize my work in 20xx as follows.
First, the daily work of the front desk
1, front desk reception
The receptionist is the first person to show the image of the company. Since I joined the company in April 20xx, I have treated every visiting customer warmly in strict accordance with the company's requirements and guided them to the relevant office. I greet the salesmen who come to the door politely and file their practical business cards and brochures for future work. In the past year, * * * has gained about 1 600 users.
2. Telephone answering and transferring, fax copying and letter distribution
Seriously answer any call, the accuracy rate is 98%; Be able to deal with harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time.
3. Handling of temporary events
When there is not enough water in the drinking bucket, we will ask Dahe people to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If the items in the office are broken, such as the air conditioning switch and the lights in the bathroom, they will call the state-owned property in time to let the property master check the reasons and let the property master install the equipment they need to buy. The fault of the switch attendance machine is directly solved by contacting the merchant after sale. If there is a problem with the telephone line, ask the telecommunications bureau for help. In short, we will find a way to solve the problem in time.
Second, the comprehensive affairs work
1, room, air ticket and birthday cake reservation
When the employees of the project department need to book air tickets or air tickets on business trips, I will contact the ticketing in time and keep track until the air tickets are delivered to the company, which will affect the business trip for free; So far, about 70 tickets have been booked. For leaders or colleagues who need to make a reservation when they come to Zhengzhou for business, I will send a text message or call them to confirm the hotel details after booking; And the employee's birthday cake reservation. I will confirm the time with the staff the day before the reservation. On my birthday, I told Wang Lanying that there would be birthday wishes in oa, and I ordered a total of 17 birthday cakes in 20xx.
2. Filing and registration of office assets
The training materials and confirmation letters received from the personnel of the project department are put together in file bags; The newly purchased books in the office will be stamped by Zhang Lixian and numbered to facilitate asset management. There are 37 books in the office at present. Other office equipment (such as notebooks, CDs, sockets, etc.). ) are also registered in detail, and employees also sign and register according to company regulations when borrowing.
3. Attendance statistics
Before 25th of each month, attendance details are derived from attendance machine. If you don't know, you can check with everyone by email, and then make a statistical summary, which can be sent to Wang Lanying on time.
4. Organize employee activities
Organize employees to go to Agricultural University at 5 pm every Wednesday. Through activities, the team consciousness is improved and the body is well exercised. It's cold recently, and fewer people are willing to go out. During this period, a table tennis competition was organized, but the effect was not particularly satisfactory, which is also a place that needs to be improved in the future.
Third, other work.
While completing my own work, I also help to complete the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist Xue's work in the marketing department, send gifts to customers with him, and make tenders. In this process, I also gained some new knowledge.
Fourth, shortcomings in the work.
1. I didn't make a good plan when purchasing office supplies, and I didn't consider it comprehensively enough. I only see what is missing in front of me, which requires me to pay more attention and worry more in the future.
2. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, you must check it carefully and confirm it before sending it out. There are also some letters of the same type. If you send it out with mistakes, it is easy for others to think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.
The effect of organizing outdoor activities in recent winter is very bad. In the middle, Zhang Li and I also discussed indoor activities, provided chess, checkers and other activities suitable for indoor play, and organized and implemented them, but this still failed to achieve the effect of outdoor activities. The solution to this situation is still under consideration.
Verb (abbreviation for verb) 20xx work plan
1, improve your initiative and communication skills, pay more attention, be careful and consider all aspects, in order to better complete the work.
2. Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately, and transfer calls accurately; Or simply answer customers' questions within your power.
In the past year, I especially want to thank Zhang Li for his help. She taught me a lot with enthusiasm and patience, and she trusted me. I am honored to have such a colleague and proud to be in such a company that treats employees well. Now is the new year. In this year, I will be down-to-earth, seriously complete my work and do my bit for the development of the company!
In a blink of an eye, the three-month probation period is coming to an end. Looking back on the road I have traveled in the past three months, I am filled with joy and gratitude. This is my second job after graduation. As a newcomer, when I first joined the company, I was not familiar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.
It is said that the front desk is the window of the company's external image. Just three months has given me a new understanding and experience of this sentence. Front desk work should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. With the understanding of its importance, I further thought about how to do my work well. The guests who receive the company's visit should be warmly received, the attitude of answering the phone should be kind, the daily affairs of the company should be handled seriously, and colleagues should be modest and sincere, so that I can learn at work and make progress in my study, which will benefit a lot.
My daily work mainly includes the following parts:
(1) Be responsible for answering and transferring telephone calls at the front desk, do a good job in telephone consultation, carefully record important matters and convey them to relevant personnel without omission or delay;
(2) Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;
(3) Responsible for answering telephone calls from sales consultants, and supervising and checking the recording of voice recorders;
(4) Be responsible for the completeness of the model information at the front desk and the sanitation and cleaning of the hall;
During these three months, I also realized that I had many shortcomings: I didn't do things carefully enough, and I didn't consider the problems comprehensively enough, which required me to make efforts to improve in my future work.
Although the reception work at the front desk is sometimes trivial, I think no matter what position or job I hold, it is a part of the overall organizational structure of the company. I work hard for the overall goal of the company, so I will do everything with my heart. Finally, I would like to thank the department leaders for their teaching and the company for giving me the opportunity. In the days to come, I will study hard and work hard!
Summary of sales front desk work 2 In a blink of an eye, I have been in XXXXXXXXXX4S4S store for half a year. In the past six months, I have changed from a car rookie who doesn't even know what at and mt are to a salesman who knows the performance of cars. Everything starts from scratch. While learning professional knowledge, open up the market. When I encounter difficulties and problems in sales and specialty, I will consult my experienced colleagues in time to find a solution. Here, thank you very much for your help! I am also very grateful to the leaders for giving me a platform to show myself. In the past six months, I not only learned the basic knowledge of cars, but also got a deeper understanding of my own brand, which made me deeply fall in love with my job and the cars I sold. In my opinion, only by loving my post can I do my job well.
In a short period of half a year, I understand that it is not enough to rely on your own love to do car sales. We should learn how to negotiate with customers and analyze their situation. These are things that I have never experienced as a new salesman, and our old salesmen often take me as a newcomer and learn negotiation experience in the negotiation process. I am very grateful to my colleagues for this. So, up to now, I have difficult customers to talk about, and I will learn the negotiation skills of old salesmen to negotiate.
Nowadays, the competition in Jiaxing automobile sales market is becoming more and more fierce. All salespeople are faced with the situation of stability and tempering, hope and opportunity, success and failure, so a positive attitude is very important.
I should start every day from the first sight in the morning. Every morning, I will wake up from the cheerful and radical alarm, and then greet the day's work with a full of energy and happiness. If I have less experience than others, then I am more honest than others; If I don't have as many lists as others, then I am better than others. These have always been my working attitude. I believe that only in this way can we finish the work better.
Existing shortcomings
The understanding of the market is not deep enough, the mastery of professional knowledge is not sufficient, and there is also a lack of experience in communicating with customers.
In the sales work, some people are eager to clinch a deal, which not only affects the development of their sales business, but also hits their self-confidence. I think I will abandon these bad practices in my future work, actively learn and consult the business knowledge of old salesmen and improve my sales skills as soon as possible.
20xx work plan
In the process of the company's development, I think that to become a qualified salesperson, we must first adjust our thinking, unify our thoughts and goals with the company, and clarify the company's development direction, so as to fully integrate into the company's development and carry out our work in an orderly manner. The following is my work plan for xxxx:
& lt 1 & gt； Continue to learn the basic knowledge of automobiles and accurately grasp the market dynamics, the dynamics of various similar competitive brands and new models. Grasp the development direction of Jiaxing automobile industry in real time.
& lt2> has established a good cooperative relationship with customers and established customer information cards every day. At the same time, customers must follow up their confidence in real time and visit their old customers regularly. At the same time, we can develop new customers on the basis of old customers. Let more people know and understand xxxxxx car and experience it for themselves.
Understand the customer's information service, hobbies, family situation, etc. , tap the needs of customers, do a good job in customer relations, and keep abreast of information.
Development of key customers. Here I want to say: I will treat Class C customers as Class O, so that I have one more class 0 than others, and one more class O will give me one more chance. Visit customers at least three times a week.
& lt3> strives to complete the set tasks. Put pressure on yourself and set tasks for yourself in the tasks set by the company. We should not only strive to complete the company's tasks, but also complete the tasks we set for ourselves. I believe that only when there is pressure can there be motivation.
& lt4> Do a good job in daily work, and never be lazy or opportunistic.
& lt5> Learn more successful sales experience in his spare time, and finally use it for himself.
& lt6> Do it in your work, be arrogant in winning, be patient in losing, don't be overjoyed, do your work step by step, and complete the task in a down-to-earth manner.
& lt7> Conscience: No matter in the study of sales or automobile product knowledge, abandon the selfish, strong and lazy temperament, learn the strengths of others with a positive attitude, learn to be modest, and learn to get along more harmoniously with bosses, friends and colleagues.
Daily homework
1. The sanitary work of the office and exhibition hall should be carefully completed.
2. Visit and track at least 2 to 3 potential customers every day to keep abreast of the needs of new customers.
3. Do a good job of daily duty at the front desk, register the information of each visiting customer and report it to the submarine system.
4. Make a work summary for yourself every day and recall whether you have done it well every day. Whether it needs to be corrected.
5. Understand the real-time automobile industry information and the dynamics of similar competitive brands. Know yourself and know yourself, and you will win every battle.
Work every week
1. Check the submarine system and see if there are any customers who need to follow up. Organize the information of each customer. And make demand records.
2. See how much you have accomplished and how much you still need. How many tasks to give yourself next week.
Monthly work tasks
1. Summarize the customer turnover in the current month and the reasons for customer failure.
2. Summarize your mistakes and what you did better that month.
3. Make your own tasks and work plans for next month.
Finally, I thank the company for giving me a platform to show my ability. I will strictly abide by my professional ethics, forge ahead in the direction of excellent employees, face difficulties, take the essence and discard the dross, unite and cooperate with other colleagues in the company, and let team spirit overcome everything.
After three years of training, I feel that the marketing department is playing an increasingly important role in the operation of the whole theater. The work of the marketing department is also very complicated and there are many things. I divide the work of the marketing department into two parts. Internally, it mainly cooperates with the operation department, ticketing and computer room. Externally, I mainly explore the market through group tickets, members and advertisements, and control the operation of the whole cinema.
Internal strength is very important. If the scheduling is done well, it will lead the whole theater to run reasonably and smoothly. The audience can buy movie tickets at the first time, the tickets will be issued smoothly when selling movie tickets, and the management and control of the whole theater will be very easy. Scheduling is a comprehensive job, which requires the scheduling staff to have strong control over the following factors: the film is aimed at the audience, the opening and closing time of each hall, the control of prime time every day, the viewing habits of local consumers, and the control of inter-film time. Film arrangement should also be combined with the actual operation of the cinema, with reference to the box office sales of the day before yesterday and the attendance rate of each hall and film. If you want to be familiar with scheduling, you really need to study hard and spend time running in. Believe that you have this ability.
What I am most worried about now is the development of market business. The sales of group tickets account for a large proportion of the whole cinema box office, which should account for about 60%. Therefore, the focus of the marketing department should be the development of the group ticket market. The sales target customer base of group tickets is mainly divided into two parts. On the one hand, it is channel sales with agency function, such as shopping malls and supermarkets. These enterprises have their own demand for movie tickets, their own consumer groups, their own ability to digest movie tickets, and their own good consumption channels. On the other hand, those who directly sell customers, such as large and medium-sized enterprises around cinemas (Alibaba, Suer, Beinmei, etc. ), relevant government departments (postal services, industry and commerce, taxation, procuratorial organs, courts, etc. ), as well as the financial system (banking, insurance, securities, etc. Such enterprises and institutions have their own trade unions, with good employee welfare, good economic benefits and spending power.
Members are also the main force in film development. By developing members, you can promote the cinema well and form a stable box office. The management and maintenance of members is also one of the important tasks of the marketing department. At the same time, we should also pay attention to the utilization rate of membership cards, and recharge them after use. It is necessary to do relevant activities for members, mobilize their enthusiasm and expand their rights and interests. Let members introduce members and members recommend members to form a virtuous circle.
Sales front desk work summary 4 1, responsible for the daily management of after-sales maintenance front desk, and timely complete all tasks assigned by the company.
2. Responsible for customer reception of vehicle maintenance, and keep abreast of customer needs.
3. Supervise the claimant to transmit relevant quality claim information to the manufacturer in time.
4. Supervise the accuracy of the front desk business reception evaluation and the accuracy of the vehicle maintenance fault description.
5. After the vehicle maintenance, the customer should collect the problems of the company's quality technology and service quality, solve them in time and make a rectification plan.
6. Be responsible for the statistics of the daily report of the after-sales department and the production of the monthly report at the end of the month, establish various accounts and report them to the station leaders and company leaders.
7. Assist the service manager or webmaster to handle customer complaints.
8. Handle maintenance payment procedures for customers in strict accordance with the maintenance man-hour standard set by the company.
9, responsible for coordinating the workshop, parts department and the front desk.
10, responsible for making the training plan for the reception staff, arranging regular weekly etiquette reception and pick-up operation, and learning and training of professional knowledge, and making assessment and records.
1 1. Be responsible for supervising the hygiene and cleanliness of the reception hall and keeping the reception passage unblocked.
12. Analyze CSI rectification projects and actual weaknesses of the company, formulate rectification measures, and cooperate with customer service department to implement them.
13, complete the tasks assigned by the leaders.
Summary of sales front desk work 5 In a blink of an eye, I have been in xx for three months. After three months, I learned a lot, encountered many difficulties and made many mistakes. Here, first of all, I would like to thank Mr. Tao for his concern and training, and my colleagues in other departments for their help and guidance.
(a) mainly the following points and:
1. Through three months' experience, I improved my organization and coordination ability and my communication ability peacefully. Take monthly duty as an example. At first, I thought it was a very simple thing to make a watch, but I clearly remember that when I made a watch for May independently, there were many problems, only to find that it was not as simple as the one in the middle. It is necessary to give consideration to the interests of all parties, not only to ensure that employees are on duty on Saturday and Sunday, but also to ensure that employees on duty rest, and to adjust the financial department so that every employee has the same working hours and rest time.
In practical work, I have a deeper understanding of the knowledge in books. When using UFIDA as an account, the customer makes "Debit: New Car Prepayment/New Car Prepayment" and "Loan: Main Business/New Car Income/Dongfeng Nissan, Tax Payable/VAT Payable/Output Tax Payable" for the car payment, and then carries it forward for deposit. In this process, I understand why "advance payment" is not "advance payment", but "output tax" instead of "input tax"
This is very important for a new employee. After I came to xx, for various reasons, my induction training was much less than that of other employees, but due to the lack of training, I didn't have the opportunity to ask other colleagues. It seems to be a simple job to issue motor vehicle invoices. Industry representatives use the completed invoices and outbound orders to make invoices, and then compare them with the documents they send. In this way, I also made many mistakes. Due to the carelessness of individuals and the negligence of industry representatives, the biggest problem is the amount of car money. I have done this several times. First, I should be careful when issuing invoices. Secondly, I should ask the industry representatives to check it carefully. Also, when Da Yue comes to invoice, if he shows the handwritten outbound order, he must sign it, otherwise the invoice will not be issued.
4. Doing financial work is inherently risky. It was my first time on duty, and I made a mistake the first time on duty. The customer maintenance fee is 785 yuan, and the customer spends it by credit card. At that time, I didn't know why I brushed 455 yuan for my customer, but later I found that I undercharged 330 yuan. As this is my first contact with this, I don't know what to do. At that time, my heart was quite chaotic. Luckily, Xiao Chun was on duty with me, and she asked me to call the customers. The client is a reasonable person, and I successfully recovered the money. I called manager Tao at that time, afraid that he would blame me. On the contrary, instead of blaming me, he said some encouraging words to me, which helped me form and improve my risk awareness. We must be careful financially.
5. Always have a grateful heart at work. Thank the manager for giving me the opportunity to experience. Without a supervisor and so many experience opportunities, I have no room for improvement. So I am very grateful to the supervisor for his training. I always seize an opportunity to devote myself to my work and experience and do it seriously, intently and responsibly.
6. Team is the magic weapon of "defeating the enemy". Without the support of the team, no matter how great the technology, it is difficult to achieve long-term success. Colleagues should help each other and cooperate with each other, and the monthly duty table can receive good results, which is a good support for my work. When a colleague is away, someone else will take his place and finish the work beautifully. This is team spirit. This is also one of the core values of the enterprise.
7.xx is a big school. There is no end to learning and innovation at work. In the course of nine years' development, I have formed a complete system, and all the work processes are very clear. From system and corporate culture to every job and every process, it is an opportunity for me to learn. Personally, I think it is very simple to do the work, but it is not so easy to do the simple work well and satisfy everyone. How to comply with the voice of colleagues, bring forth the new and stimulate everyone's enthusiasm for participation, which requires efforts in work innovation.
(2) Future development vision
1, continue to learn and accumulate, and lay a solid foundation for serving xx and colleagues.
2. Cooperate with the manager, obey the management, learn from colleagues, and strive to be an example for colleagues in all aspects.
3, based on their own jobs, solid work, to contribute to the development of xx.
4. Pay attention to repetition, challenge and strive for innovation. Today, I have grown from a newcomer to a formal xx employee. Thank you again for your concern, help and training, and thank you for your help and guidance in my work! Tomorrow, under the training and cultivation of the manager, with the support and cooperation of my colleagues, I will follow the principle of "standardizing my own behavior and developing good manners;" Identify with corporate culture and integrate into it; Actively study and cultivate professionalism; We will continue to work towards establishing correct goals and firm service determination.
Summary of sales front desk work 6 Time always passes in a hurry. However, I learned a lot, and I learned a lot in the 4s shop. Let's sum up my work and study. Please criticize and correct any mistakes. /kloc-entered Xinxiang store in April, 0/2, and engaged in automobile after-sales work. With the care and guidance of leaders and the care and help of comrades around me, I have made great progress in my thoughts and work. Looking back on my work since I joined the company, I mainly have the following gains and experiences:
First, in a strict environment, know your own work and know yourself better.
After I joined the company, I found that my understanding of after-sales service was only superficial, and there were many things I hadn't thought of before. Therefore, my first step is to position myself and understand my work. I feel that a person's ideological understanding, work attitude and work standards are often influenced by the working environment. My ignorance from the beginning to my familiarity now cannot be separated from the help of my superiors and colleagues in the department. If I can sum up the work of our department in recent years, it will be in six words, namely: strict, nervous and busy. Strict work requirements, tense study atmosphere and busy work rhythm. From vagueness to clarity, I fully realized the importance of my work. At work, I was deeply infected by the high standards and strict requirements of the leaders, the positive work enthusiasm and enterprising learning attitude of my colleagues around me, and the tense and efficient work rhythm. I am fully aware that as a member of this group, I can't "discredit" this group at the beginning and drag it into the water. On this basis, I want to integrate into the "study hard and work hard" created by everyone as soon as possible. Under the influence of this environment, I try to get familiar with my work in the shortest time. In the realization of this idea, my work level has also been continuously improved. I always remind myself to keep a good mental state, always set a higher working standard, always safeguard the overall interests and do every job well.
Second, in diligent study, the quality has been improved.
Third, seek breakthroughs and innovations in familiarity and make progress in work.
Looking back on the busy work in the past year, from the initial ignorance to the current familiarity, from the young people who have just left the university gate to the quasi-professional people now, from the understanding of colleagues in the department to the close cooperation between them, every big move in the work is a kind of exercise and test for themselves. I will ask myself to be serious, meticulous and meticulous in several tasks such as after-sales car service process.
In a word, the after-sales service of automobiles is still a growing department and a good place to exercise people. I was fortunate to grow up with it. It made me an inexperienced person deeply realize the essence of myself and my work, that is, mutual cooperation. A person can be brilliant, but I can't do anything without the help of others. At work, I learned a lot about work and the truth of being a man. Although I feel very busy and tired, I have also experienced the feeling of happiness in suffering and gain from being tired.