First, hotels should raise standards when recruiting talents. There is something wrong with the hotel waiter, which means that the hotel has not done a good job of checking the employees. Although it is difficult to recruit waiters and front-line employees at present, hotels, as employers, should also firmly control the quality of employees, especially the quality of employees. You know, the quality of grass-roots staff will represent the quality of the hotel.
Second, we should do a good job in employee training. In addition, the hotel should also do a good job in training employees after they join the company. For example, employees should be fully trained in terms of their professional ethics and hotel code of conduct after joining the company. It is also necessary to reward and punish employees appropriately, so that employees can know what kind of punishment they will get if they make mistakes in principle. Only in this way can we reduce the serious problems of employees and make behaviors that damage the reputation of the hotel.
Third, hotels should be well supervised. In addition to recruiting and training employees, hotels should also do a good job of supervision. Because the hotel is a long-term service behavior and people have subjective initiative, we can't guarantee that there will be no mistakes in this process. Therefore, as the main body of service, hotels should do a good job of supervision and constantly urge employees. Only in this way can we reduce the occurrence of such problems.
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