Telecom service and management majors have a wide employment direction, and the prospect of no employment is considerable. The employment direction of telecom service and management major focuses on the management and training of call centers in government, banks, telecom and mobile companies, securities institutions, human resources enterprises, e-commerce companies, logistics companies and other industries.

The major of telecommunication service and management aims to cultivate high-quality management talents who have both ability and political integrity, strong communication skills, grasp the basic theory of call center, call center professional technology, operation management, human resource management and call center industry skills, have the ability of practice and innovation, can engage in call center professional work in call center industry and related fields, and have high professional technology and international competitiveness.

Core courses of telecom service and management: customer relationship management, call center technology and operation and maintenance, customer communication psychology, call center design and planning, e-commerce, call center process management, call center performance management and data analysis, telemarketing operation and management, emotional management, office work practice, office automation practice, professional image and social etiquette, communication with people and other major courses, as well as grass-roots post practice and comprehensive post training.

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