Summary is a written material that comprehensively and systematically reviews and analyzes the study, work or its completion in a period. It is a good way to increase your talents. Write a summary. How should I write a summary? The following are three summaries of outpatient annual work that I have compiled for you, hoping to help you.

Under the correct leadership and care of the director, with the strong support and help of comrades, and through their unremitting efforts, 1 outpatient annual work summary chapter successfully completed all the work during his term of office. The summary is as follows:

First of all, in terms of ideas

Can conscientiously implement the party's line, principles and policies, actively participate in various political studies organized by the institute and departments, keep in mind the school-running purpose of the institute, and always be consistent with the party Committee of the institute. Seriously study Zhang's speech, understand the spirit of the speech and apply it to practical work.

Second, business.

I can be strict with myself and be serious. In drug distribution, it can be carried out in strict accordance with the dispensing operation rules, so as to achieve "four checks and ten pairs". Be polite, enthusiastic and generous to patients, speak politely and civilly, and carefully explain the usage of drugs and related precautions to provide services for patients to use drugs safely, effectively and economically; I can answer all kinds of questions raised by patients in detail until the patients are satisfied, which has well maintained the image of our hospital and received good social benefits. If there is a problem or mistake in the prescription, you can contact the prescriber in time, and then adjust it after it is corrected, which ensures the safety of patients' medication and prevents mistakes and accidents. Strict management of "toxic, hemp, restricted and drama" drugs, so as to achieve "five specialties" management, that is, special personnel, counters, special accounts, special prescriptions and special books registration.

Cooperate with the clinic to do a good job in the supply and management of drugs, so as to make the clinical use of drugs safe, effective and reasonable. Usually take the initiative to inform doctors and nurses of drug information and trends, so as to achieve mutual cooperation, assist medical staff to choose and use drugs reasonably and jointly serve patients. For drugs that are about to expire, we can contact doctors in time to let them use them as soon as possible, so as to avoid the expiration of drugs. Be familiar with and master new drug varieties in time and introduce them to clinical departments. At the same time, feedback clinical medication information and give full play to the role of pharmacists. Do a good job in the maintenance of drugs, regularly organize the medicine cabinets in charge of yourself, and keep the medicine cabinets clean and tidy. Check the expired drugs regularly, and report them in time if they are found to be near the expiration date, so as not to cause economic losses. Seriously study the drug administration law and integrate theory with practice.

With the rapid development of pharmaceutical science, pharmaceutical work is developing from single to multi-level. In order to adapt to this new situation, I keep learning new professional knowledge, reading related books and periodicals, mastering the new trend of domestic and foreign medicine development, constantly updating my knowledge level and improving my business ability. Do a good job in pharmacy management, implement cabinet management, put the responsibility on people, fully mobilize everyone's enthusiasm and initiative, make everyone realize the importance and necessity of pharmacy work, and join the pharmacy work as a qualified pharmacist. Actively cooperate with the department director, earnestly convey the spirit of the department meeting, strictly follow the department plan, and earnestly complete the work arranged by the department in time to achieve the purpose of communication and unity.

Although I have made some achievements since I took office, there are still many shortcomings. I will definitely reflect and learn from each other. Strive for a higher level and do a better job in pharmacy.

Annual work summary, a clinic, as a front desk guide nurse for 2 xx years. The guide at the front desk is a challenging job, because all kinds of patients have it, and all kinds of questions are varied and sometimes ridiculous. I can answer them seriously and patiently, and the patient's satisfied smile is the biggest motivation for our work.

Our work includes consulting, accompanying doctors, sending doctors, communicating and coordinating, checking patients with mobility difficulties and inpatients, providing wheelchairs and flat cars free of charge, distributing various newspapers, health education publicity materials and department profiles; These things are unremarkable, but done well, they can provide great convenience for patients, make them feel happy and gratified, and then increase their goodwill and trust in the hospital. If it is not done well, it will affect patients' evaluation of the hospital, and then destroy the overall service image collected by the hospital medical education network.

After working for a long time, some people will despise our work, thinking that it has neither technical content nor economic benefits, and it is trivial and hard. Without a strong sense of professionalism and responsibility, the passion of our employees can easily be exhausted in ordinary trivial matters day after day, and passion is the most valuable service quality. Losing passion in service is like losing one's soul.

First of all, establish new concepts and improve employees' sense of professional responsibility.

1, serving patients well means knowing the hospital environment and related matters. Our staff is the patient's "green card". When the patient comes to see a doctor, we are the reception staff. Patients come to consult, we are consultants; The patient is inconvenient to move, and we are accompanying doctors; Patients are not satisfied with the services of other departments. We are coordinators, and our ultimate goal is to do everything possible to meet the needs of patients. Open patients' hearts with sincere dedication and sincere service and win their trust.

2. To serve patients well, it is necessary to be a hospital "walking dictionary" that patients can't get into the exam. As the first stop of hospital service, we have to contact people of different ages and personalities every day. How to make these people with different needs come here satisfactorily is the biggest test of our employees' knowledge, wisdom and communication skills. We should not only be familiar with the environmental characteristics, technology and equipment of the hospital, but also be familiar with the specialty, diagnosis and treatment scope, characteristics and expert characteristics of the department. Meet the needs of patients, and win the trust and recognition of patients through appropriate conversation and extensive knowledge. It builds a bridge between patients and hospitals.

Second, through various trainings, the overall quality of employees has been improved.

The key to improving service quality lies in the improvement of service personnel's quality, but it can't be achieved overnight. We should master certain theoretical knowledge and professional skills, and improve the quality of consultants by formulating relevant responsibilities, systems, codes of conduct, professional training and etiquette training, so that our staff can have a high degree of professionalism. Our work, like other nursing work, can not be underestimated, and it is a window to reflect the quality service of the hospital. Only by understanding from this height can we actively and enthusiastically help patients who come to see a doctor.

Third, scientifically manage the outpatient area and create an orderly medical environment.

Outpatients are eager to seek medical treatment, which often leads to unnecessary crowding and quarrels. If it is not handled properly, it will lead to confusion. We nurses should be compassionate, treat patients as their friends and relatives, understand and understand the pain and troubles caused by diseases, grasp the patients' mentality and various needs in time, and patiently answer their questions. At the same time, we should keep a cool head, calm patients' impatience, do a good job of persuasion, seek medical treatment in an orderly manner, and maintain the order of outpatient service. In addition, the guiding nurse is responsible for keeping the outpatient environment clean. For example, when she sees patients and their families smoking or littering everywhere, she can boldly and politely correct them, so that every patient can consciously abide by the relevant rules and regulations of the hospital and create a quiet, orderly and clean medical environment.

In a word, "guiding diagnosis" seems to be a relatively easy job, but it is not easy to be an excellent guide. You should not only pay attention to the correct appearance, but also keep a positive mood at all times and know some communication skills and simple medical knowledge. More importantly, you should have a high degree of sympathy, think about the patient's thoughts, be anxious about the patient's urgency, understand the patient, and devote yourself wholeheartedly to your work.

Through the morning meeting time every day, all the consultants are trained, with good praise and wrong criticism, and continuous improvement is made in view of the shortcomings in the work, so that the consultation work can be improved, the practical difficulties can be truly solved for patients, and the social and economic benefits of the hospital can be positively promoted.

Summary of Annual Work of Outpatient Department In the past 31 years, under the correct leadership of the party and government leading group and the nursing department of the hospital and the professional guidance of the department director, the outpatient nursing work has been carried out according to the nursing work plan of the nursing department and departments. The nursing work of xxxx is summarized as follows.

I. Completion of workload

In the past year, * * * completed more than 26,000 triage, assisted outpatient surgeons in 78 minor operations and surgical dressing changes 102, and conducted blood gas analysis and 8,700 physical examinations.

Second, strengthen the monitoring of nursing quality, so as to continuously improve the quality of outpatient nursing.

1. Implementing the post responsibility system: At the beginning of the year, according to the specific conditions of outpatient service, the post responsibilities and working standards of outpatient nursing staff in each shift were re-formulated, so that nursing staff can do their jobs in strict accordance with the norms and strictly implement the responsibility system of asking first and then welcoming. At the same time, actively respond to the city's health creation work, and strictly implement the pre-inspection and sub-inspection workflow. Guard against mistakes and accidents.

2. Carefully organize nursing staff to learn the new nursing quality inspection and grading standards in our hospital, so that each nurse can understand and master the grading standards, enhance the awareness of nurses' active participation in quality management, and conduct nursing quality control evaluation every month. In view of the wide distribution of outpatient departments and the difficulty in monitoring the quality of nursing, departments conduct self-examination 4-8 times a month irregularly, point out problems in time and make rectification within a time limit, so as to continuously improve the quality of nursing in departments.

3. Strengthen the management of first-aid articles: a special person will conduct a comprehensive inspection once a week, and the head nurse will conduct weekly inspection and spot check at any time to ensure that first-aid articles are always in an emergency state, and the intact rate of first-aid articles is 100%.

4. Strengthen the supervision of disinfection and isolation: according to the hospital infection management standards, nurses can master the principle of disinfection and isolation by organizing the study of disinfection and isolation norms, and nurses in hospital departments can conscientiously perform their duties, actively check and urge medical staff to strictly abide by the aseptic technical operation procedures, so that the hospital infection control indicators can meet the quality standards.

Third, strengthen link quality management to ensure nursing safety.

1, monthly nursing safety hazards investigation, strengthen nursing operation control, find safety hazards, point them out in time, analyze the reasons, and implement corrective measures. Encourage nurses to actively report nursing adverse events, organize nurses to conduct safety education once a month, focusing on patient safety management and nursing emergency plan, and enhance nurses' awareness of nursing safety.

2. Strengthen the observation of outpatients, report the changes of the disease to the doctor in time, assist the doctor to deal with it accurately and timely, and reduce the occurrence of medical disputes.

3. Strengthen the reasonable scheduling on holidays and weekends, and implement flexible scheduling to meet the needs of patients. The head nurse and quality controller go to the department for inspection and guidance from time to time to ensure nursing safety.

Fourth, strengthen the training and on-the-job education of nursing staff to improve their overall quality.

1, conduct a hierarchical nursing business study for the nursing staff in the department once a month to further improve the theoretical level of the nursing staff.

2. Carefully organize different levels of nursing staff to participate in the "three basics" training and assessment in departments and hospitals, and strengthen the training and assessment of standardized nursing staff; Theoretical examination, operation skill training and assessment were conducted for 6 times, and the pass rate was 100%.

3. Strengthen the training of first aid skills, and constantly improve the technical level and emergency ability of nursing staff in departments. In the first half of the year, the training and assessment of nursing staff in learning nursing emergency plan, cardiopulmonary resuscitation, oxygen inhalation and simple ventilator were strengthened, and the pass rate of assessment was 100%.

4. Encourage nurses to participate in on-the-job continuing education. In the first half of the year, a nurse got the learning opportunity of online education in Shandong University.

Problems with verbs (abbreviation of verb);

1. Individual nurses did not pay enough attention to disinfection and isolation. There are some problems, such as the trash can is not covered properly, sterile items are out of date, domestic garbage and medical garbage are mixed, and food is stored in the refrigerator.

2. There are few published nursing papers and no nursing research.

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