First, solve it through consultation. On the basis of equality and voluntariness, the two sides reached a settlement agreement through friendly consultation, mutual understanding and mutual accommodation, and then resolved the dispute.
Second, mediation. Under the auspices of relevant organizations (such as people's mediation committees) or intermediaries, on the basis of equality, voluntariness and legality, distinguish right from wrong, clarify responsibilities, and urge both parties to reach an agreement independently by putting facts and reasoning, so as to resolve disputes.
Third, arbitration. Both parties to the dispute apply to the arbitration institution according to the arbitration clause in the arbitration agreement or contract reached before or after the dispute occurs, and the arbitration institution will try and make an award according to law. The dispute can be resolved by both parties consciously performing the award or one party applying to the people's court for compulsory execution.
Fourth, litigation settlement. Litigation settlement means that one party to a dispute brings a lawsuit to a people's court according to law, and the court hears it according to law, makes a judgment or ruling, and resolves the dispute through the parties' conscious implementation of the effective judgment or the people's court's compulsory execution.
Legal basis: People's Republic of China (PRC) Civil Procedure Law.
Article 6 The judicial power of civil cases shall be exercised by the people's courts.
The people's courts try civil cases independently in accordance with the law and are not subject to interference by administrative organs, social organizations or individuals.
Article 119 A prosecution must meet the following conditions:
(1) The plaintiff is a citizen, legal person and other organization that has a direct interest in the case;
(2) Having a clear defendant;
(3) Having specific requests, facts and reasons;
(4) It falls within the scope of civil litigation accepted by the people's court and is under the jurisdiction of the sued people's court.
Article 123 The people's court shall guarantee the right of prosecution enjoyed by the parties according to law. A lawsuit that conforms to Article 119 of this Law must be accepted. Those who meet the conditions for prosecution shall file a case within seven days and notify the parties concerned; If it does not meet the conditions for prosecution, it shall make a ruling within seven days and refuse to accept it; If the plaintiff refuses to accept the ruling, he can appeal.
Article 14 of the Working Rules for Receiving Police 1 10 The alarm service desk accepts the alarm:
(1) Criminal cases;
(2) Public security cases (incidents);
(3) Mass incidents that endanger personal and property safety or social order;
(4) Natural disasters and public security disasters and accidents;
(five) other alarms related to illegal crimes that need to be handled by the public security organs.