Behavior etiquette needed in simple doctor-patient service, communication methods in patient reception ... principles and practices of smiling, norms and taboos of expression use, common sense of reception etiquette and office etiquette in functional departments, reception preparation: environmental preparation and psychological preparation; Reception etiquette: Welcome guests sincerely, warmly and politely. Foreign reception: etiquette order, welcome etiquette. ...

Etiquette knowledge: shaking hands, handing in business cards, guiding, sliding doors, elevator use, riding etiquette, meeting etiquette, public speaking, seat etiquette, taboo of using mobile phones and telephones ... Training medical staff in professional etiquette, standard standing posture, standard sitting posture, standard salute method, standard hand position guidance, clothing, communication essentials, conversation greetings, doctor-patient address, and establishing public image of doctor-patient relationship. ...

With the development of modern medicine, standardized training of residents is an important means for public hospitals to improve the service ability and technical level of primary medical and health institutions, and plays an important role in the reform of medical and health system. Under the call and leadership of Jilin Provincial Health and Family Planning Commission, the housing and training work of science and education departments and professional bases is also in full swing.

Medical staff serve patients. If emotional fluctuation in real life is brought into work, it may lead to clinical diagnosis deviation. In clinical work that requires precision, subtle changes may have incalculable negative effects. Therefore, it is particularly important to improve one's psychological quality and quick self-adjustment ability.