Fan Ming, a community worker, understands that to do a good job in community work, we must take serving the masses as the center and conscientiously do every "little thing" related to residents' interests, which is the starting point and the end result of doing a good job in community work. With the continuous improvement of people's living standards, the needs of community residents for living environment, quality of life, spiritual culture and other aspects are increasingly diversified. Therefore, it is necessary to integrate resources and develop multi-level and diversified services according to the needs of residents.
First, improve community informatization.
As a qualified community worker, complete community information is a necessary condition. The more detailed the information, the better. Such as resident population information, floating population information, public facilities information, community vehicle information, elderly distribution information and units under the jurisdiction of the community. On the basis of complete information, the building situation map and wireless city network platform are established. Based on the community grid, a unified community management and digital platform is established, and the community is divided into unit grids according to certain standards. By strengthening the inspection of the components and events of the community grid, we can actively find and deal with them in time, strengthen the government's management ability and speed of dealing with problems, and solve problems before residents complain. It changes the past management mode of passive response to problems into active discovery and solution of problems. Ensure that management is agile, accurate and efficient, so as to improve the ability and level of community management.
Second, improve service awareness and self-quality.
1, we should have the consciousness of serious work and the attitude of serving the residents wholeheartedly. We should treat every resident who comes to work warmly, explain patiently, be enterprising, and treat everyone and everything sincerely and patiently. We should take the residents' affairs as our own. Even a small matter should be dealt with in time, and they should always be taken to heart. Be responsible for your work, start from yourself, start from small things, and pay attention to details. Be serious and responsible for the work you are responsible for. Record residents' reactions and phone calls every day, so as to solve problems and feedback in time. Improving work efficiency and supervision can better serve residents.
2. Active on-site service. If community workers want to master the dynamics of the community, they should come to the door regularly. On-site service is active communication. For example, families with elderly people at home should usually tell them what the elderly need to pay special attention to, take the initiative to contact and help them apply for old-age cards, and take the initiative to visit their homes on holidays to contact residents' feelings. In the transformation of old residential areas, residents who don't understand should take the initiative to contact and communicate in order to solve the problem better. Every communication with residents can change residents' attitude towards neighborhood committees. Communication is a bridge to solve problems and a way to avoid blind spots in work. Therefore, active door-to-door service is also the basis for doing a good job in community work of neighborhood committees.
3. Strengthen study and improve one's own quality. Strengthening study is the basis for us to do a good job. Learning is the requirement of the times, the need of the post and an important part of work. However, with the development of the times, the update of knowledge and the change of posts, it is difficult for a community worker to be competent and stand on the society without excellent skills and relatively perfect knowledge structure. By strengthening political and professional study, we can really keep pace with the times ideologically, constantly improve our professional level, and keep up with the pace of development of the times and the needs of posts. Only by continuous learning can we better serve the residents. In terms of learning content, we should not only learn political and professional knowledge, but also learn all kinds of natural science and social science knowledge, actively broaden our knowledge and build a sound knowledge structure.
As a member of the community work family, we should cultivate ourselves to develop a good sense of teamwork, firmly establish the idea of "playing a game of chess", enhance the ability of unity and cooperation, cooperate with other colleagues in our work, learn from each other's strengths, and work together with Qi Xin to achieve a strong work force. This is the key for us to do a good job and integrate into society. Unity is strength, and cooperation can achieve a win-win situation. As a community worker, we should also learn from the comrades around us with an open mind, clearly realize our own shortcomings, constantly improve ourselves, find our own shortcomings in practical work, improve our working ability through continuous learning and accumulation, and better serve the community.
Experience of community workers: On xx, XX, I had the honor to attend the training class for community branch secretaries and chief cadres held by the Party School of the District Party Committee. Conducted systematic and comprehensive community knowledge and business knowledge training. This training activity has improved my professional quality and theoretical level, which has benefited me a lot as a community worker.
After four days of training and learning activities, I have the following experiences and feelings:
First, community work is very important and has great responsibilities.
Through this study, I first got the impression that the community is a small society, and community work involves all aspects of government work and has great responsibilities. Various departments put forward specific requirements for community work and gave guidance for the development of future work. The general feeling is that the party and the state attach great importance to community work. At the same time, after half a year's work practice, we feel that the requirements of the community masses for various community service functions have also been continuously improved with the development of mass consciousness, which has put forward newer, higher and more specific requirements for us. The quality of our work is related to the implementation of the policies of the party and the state, to the work of various functional departments, and to the interests and lives of thousands of families. I feel a heavy burden on my body, which has strengthened my sense of responsibility and mission.
Second, community work should focus on the theme of service.
Serving the masses, facilitating the masses and benefiting the masses are the fundamental starting point and end result of all work in the community. Community work covers everything from weddings and funerals to basic necessities. With the continuous improvement of people's living standards, people's needs in all aspects are constantly changing and developing. As community workers, we should fully grasp the people's thoughts and needs and carry out all kinds of work with the purpose of serving the people. Go deep into the masses to understand the people's feelings and public opinions, and solve problems for the masses in combination with the characteristics and needs of our community work. All the work in my community should focus on the theme of serving the elderly and vulnerable groups.
Three, to carry out community work, we need new ideas, new ideas and new methods.
The party and the government advocate a harmonious society. The community is the basic component of society and the cell of society, and the harmony of cells can ensure the harmony of the whole society and the country. As the forefront of grass-roots work, community is the bridge and link between the party and the government and the masses. The xx community under the jurisdiction of our xx Community Preparatory Committee is the Huimin Project in xx City. More than 10,000 retired workers and laid-off workers from 2 1 enterprises have been placed in our community, and community work has become increasingly heavy and complicated. The development of the times and the change of the situation require us to explore and innovate, strengthen the carrier construction, and broaden our ideas and channels to serve the people. Actively explore the working methods, working concepts and working ideas of the elderly community. Organize the masses to carry out various activities they like, constantly stimulate their awareness of participating in community work and community service, and make the masses realize the combination of self-education and self-service.
Fourth, community work needs community cadres to improve their own quality, change their work style and enhance their sense of service.
The new era has put forward higher requirements for our community workers. I will continue to learn and improve my political quality, professional ethics quality, cultural and professional quality, organizational and management quality and psychological and physical quality. As a community cadre who has just participated in community work, I should actively learn from the older generation of community workers, go deep into the masses, get in touch with the masses, understand the people's feelings and public opinions, and establish the idea of selfless dedication to the masses. Only in this way can I enter a hundred doors, solve all difficulties and be warm. At the same time, give full play to the age advantage, firmly establish the purpose of serving the people, emancipate the mind, forge ahead, inject young, positive and updated factors into community work, and become a new force in community work.
After these four days of study, I deeply feel that leaders at all levels attach importance to community work and community cadres, and I am more confident and determined to do my job well and serve the residents better. Do more things and do practical things for our harmonious community and residents.
The experience of community workers: Fan Wensan Community Police is the main body of implementing rural and community policing strategy. However, due to long-term relaxation of basic work or undertaking a lot of non-community work, the work level of community police in some places is not high and the effect is not good. Below, I will start from the "five relations" that the community police should handle well, and talk about some superficial understanding of improving the work level of the community police.
First, handle the relationship between community work and other police work.
As we all know, community police are really hard. Although in recent years, public security organs at all levels have taken various measures to reduce the burden of grass-roots police to varying degrees, so that community police can undertake basic tasks relatively singly and their professionalism has been enhanced, the exclusive community policing work of community police is difficult for most units. Therefore, community police should correctly handle the relationship between doing community work and completing non-community work tasks, correctly locate and find a good role, focus on community work and despise the main business. At the same time, the police station leaders should scientifically integrate the police force, rationally allocate tasks, and liberate the community police from non-community work tasks to the maximum extent, so that the community police can have enough time and energy to work in the community, and truly solve the problem of "getting down" of the community police.
Second, handle the relationship between the lower community and the upper platform.
With the deepening of the informatization of police work, the application of various police information platforms is more and more extensive, which makes the work of community police more convenient, the desk work is obviously reduced, the relevant information can be seen on the Internet, and the work efficiency is greatly improved. However, some community policemen actually don't spend much time on community work, and the phenomenon of "no one in the police office" and the low rate of seeing police in the community still exists. There are two main reasons. Some community policemen are subjectively unwilling to join the community in their spare time, so they have a certain personal inertia of greed and are not good at making full use of their time reasonably. Objectively speaking, community police, as the first line to collect source information and undertake the task of receiving police, undertake the tasks of inputting, submitting and maintaining the basic information of the platform and handling various cases and incidents, which takes up a lot of time of community police. In this regard, the majority of community police should adjust their work ideas, further enhance their sense of responsibility, improve their work enthusiasm and initiative, improve their computer application and operation level, improve their work efficiency, make overall arrangements for time, and insert the platform into the interval between duty, returning to the community and daily handling cases to ensure that they can sneak into the community and board the platform in time.
Third, handle the relationship between doing work and laying the foundation.
Community basic work is an important aspect of the "three basics" project construction, and community police should focus on laying a solid foundation for community work. These foundations include: strengthening residents' awareness of self-prevention; Organize civil defense forces to carry out public security prevention and control, and weave a secret material defense network; Establish a close and smooth working relationship with community cadres and related units, conduct population surveys, and do a good job in position control; Establish a team of public security eyes, ears and social information workers with obvious functions to collect intelligence information; Carry out community service for the masses, mediate simple disputes and create a harmonious relationship between the police and the people. Of course, community work has different emphases in different periods, such as investigating cases, organizing public security inventory, handling emergencies, mediating public security disputes, and solving problems for residents. The foundation of the association should be laid well, and the daily tasks should be completed, but it is necessary to lay a solid foundation as the top priority, and we must never concentrate on completing the daily work and ignore the basic work. The "three basics" project has entered a critical period. We should take this opportunity to strengthen our study, set goals and methods, accumulate experience, constantly improve our own basic work level and mass work ability, and comprehensively improve the overall level of community basic work.
In contact with the masses, we should pay attention to improving our language expression ability and application ability, and exercise our eloquence, especially when we publicize the principles and policies of the party and public security organs and carry out educational mobilization activities, we should pay attention to improving our political and legal level of speaking. Speak your mind more and tell the truth more. According to the characteristics of the community and the voices of residents, we should concentrate our efforts and use our brains to do several influential things, such as doing everything possible to reduce the current high incidence of cases; Violation of the interests of the masses will be dealt with in a timely manner; Mediation of various contradictions and disputes between neighbors according to law. , and pay attention to improve their legal level and professional ability, when encountering problems or receiving reports, they can improvise, effectively control and properly handle cases; We need to shape again. That is, when working in the community at ordinary times, we should dress neatly, behave in a dignified manner, behave in a standardized way, and speak in a civilized way, so that we can mingle with the masses without losing our identity, show them a good posture of a strong, civilized, opinionated, trustworthy and reliable people's police, and create an image of fair law enforcement and courageous in the hearts of the masses, so that they are willing to call the police to talk to them if they have problems.
Experience model of community workers In order to further deepen community construction and continuously improve the quality of service for the people, through continuous reflection and study, I have a profound understanding and experience of the nature and significance of the work of neighborhood committees, which is the "front line" for the party and the government to contact the masses and the policy measures of the party and the government. In the end, it depends on the cadres of neighborhood committees to implement it. In the words of ordinary people, it is "a thousand threads must cross the eye of a needle." The quality and detail of the work of neighborhood committees are directly related to thousands of households.
In particular, visiting elderly people living alone in the community, coordinating and resolving contradictions and disputes at home, coordinating environmental sanitation, solving residents' practical difficulties, and organizing community entertainment activities. I can deeply feel the embodiment of my own value in the process of serving the residents wholeheartedly, which makes me cherish my precious position more. Over the past few years, I have been trained in various work in the community and accumulated work experience.
First, serving the masses is the starting point and destination of community workers. It is wrong and undesirable for all work to be divorced from the masses. Without a good mass base, there is no community work, no integration into the community, and no sense of belonging. Adhere to the principle that everything comes from the masses and goes to the masses.
Second, be responsible. Community work is related to the overall situation and has great responsibilities. Community workers should establish the spirit of loving their posts and being dedicated, willing to bear hardships, willing to be a man, taking the lead in setting an example, being honest and diligent, and being selfless. They should have lofty dedication and a strong sense of responsibility, and never forget their duties. We must always do our job well, start from small things, establish our own image, enhance our responsibility, and unite the hearts of the party and the people.
Third, stimulate residents' sense of participation. Strengthen effective work measures such as thinking first, typical encouragement and service drive, make use of residents' enthusiasm of loving home and hospital, be good at doing work, dare to do it, learn to do it, mobilize the enthusiasm of community residents, stimulate their "master spirit", and make community work change from passive to active, from subjective to objective, from inefficient to efficient, and realize residents' self-management, self-education and self-service. This is a concerted effort. Therefore, community workers should do everything possible to launch activities such as public security management and environmental protection, cultivate people-oriented participation awareness of community residents, and make suggestions and contributions to community work.
Fourth, adhere to people-oriented and establish the concept of service first. We should wholeheartedly do practical things and do good things for the masses, pursue the sense of identity and belonging of community residents, and enhance the cohesion of the community. Community workers should be based on the actual effect of "facilitating people, comforting people, being close to people, educating people and helping others", go deep into residents' homes with feelings, responsibilities and pursuits, understand residents' "urgent needs and expectations", solve residents' hot spots, doubts and difficult problems in time, unswervingly send the care of the party and government to residents' hearts, and be good caring people of residents. Firmly establish the idea of "the interests of the masses are no small matter", do your duty and work hard. The community is the window for the government to face the masses, so whether you answer the phone or welcome the phone, you should always pay attention to your manners and don't affect the image of the whole community because of your mistakes.
Fifth, do a good job of unity and strengthen the overall awareness. I deeply realize that it is very important to unite colleagues in community work. We should talk about unity and the overall situation, don't say what we shouldn't say, don't do what we shouldn't do, don't make small moves and don't engage in liberalism. On the premise of adhering to principles, comrades should stress trust, understanding and consideration. When studying problems, we should fully express our personal opinions in the spirit of being responsible for the work, the cause and the masses.
There are advantages and disadvantages for us to work in the community. We have a high level of education and some work experience. The advantage is that it can bring new management ideas and innovative consciousness to the community. The disadvantage is that our experience is not rich enough and needs to be further improved. Therefore, after entering the community, we should still study hard and consult the predecessors of the social neighborhood Committee with an open mind. On the other hand, we should give full play to our advantages and contribute to the creation of a harmonious community.