In the construction of toll collection team in expressway collection and management office, I suggest that it can be strengthened from six aspects: "safety, learning, civilization, smoothness, honesty and harmony". In the construction of safe team, it is necessary to develop the habit of locking the ticket booth door and closing the spare ticket booth window to ensure the safety of money, cards and tickets. Field personnel should wear reflective vests during working hours. When passing through the driveway, especially the ETC driveway, stop, watch and pass three times. They should always pay attention to the dynamics of the toll plaza and discourage motorcycles and pedestrians from getting on the expressway in time. At the same time, strengthen the management of electricity consumption in toll stations and staff quarters. In the construction of learning-oriented teams and groups, it is necessary to strengthen publicity and education, organize class members to seriously participate in political study, write their experiences, and adhere to and accept the leadership of the party. In addition to organizing class members to seriously participate in political study, they should also organize class members to learn the charging business, take study notes, and organize class members to participate in the quarterly assessment of charging business. Improve the overall quality of the team through political study and professional study. In the construction of civilized teams and groups, it is necessary to strengthen professional ethics education, strengthen dress management, standardize collection behavior, and ensure that post personnel are on the job and cleaning work is in place. Actively carry out civilized etiquette standardization service activities, call on the class members to learn the "eight-tooth" smile service, and set off a new climax of everyone in the class learning etiquette, stressing civilization, comparing service and watching smiles, so that smiles can be hung on their faces and satisfaction can remain in the hearts of the masses. In terms of unblocked team building, open two lanes of entrances and exits, reserve one lane, reserve sufficient funds, IC pass cards and tickets. When the traffic volume is large, the standby lane will be opened in time to maintain a good order of levy. Actively explore and improve emergency measures such as power failure, system failure, man-made traffic jam, accidents or traffic control diversion, strengthen emergency drills, and guide the class members to "respond to vehicle identification quickly, operate quickly and deal with emergencies quickly" to ensure smooth lanes. In the aspect of building a clean government team, organize class members to participate in the monthly clean government learning meeting, learn the clean government construction documents, and strengthen the clean government education for class members; Adhere to the quarterly analysis meeting of clean government work, timely convey the spirit of the meeting, strictly control the thinking, cooperate with inspectors, financial personnel, managers and leaders to do a good job in the three-level film review and internal investigation, and strictly control the clean government. In building a harmonious team, we can guide class members to work and live with gratitude. We can choose inspirational songs such as Family Love, Tomorrow will be Better and Grateful Heart as our class songs, and we can sing them together when we are happy and depressed. At the same time, strengthen the humanistic care for class members and create a harmonious atmosphere. Coupled with the meticulous team management system, such a team will definitely move, do well and learn well. (Nan 'an Administration Office Su)