1. Training on how to receive customers: how to meet customers' needs correctly and handle customers' complaints properly.
Second, how to use the computer operating system for training: how to book rooms, check out, etc.
Third, the standard of training room layout: check whether the room meets the standard before check-in, and be very familiar with the items in the room.
Fourth, training telephone system: such as training the correct use of landline and intercom.
5. Visit and train in other excellent hotels: learn from the experience of other hotels.
Extended data
Hotels are generally divided into four grades:
1. Attendant operation floor: The hotel must provide high-quality services to its guests through the service of waiters.
2. Supervision layer: it is mainly responsible for arranging daily work, supervising the service work of the team's waiters, and checking whether their services meet the hotel's service quality standards at any time.
3. Department management: it is mainly responsible for arranging daily work, supervising the service work of the team's waiters, and checking whether their services meet the hotel's service quality standards at any time.
4. Decision-making level of the general manager: mainly responsible for formulating the business policy of the enterprise, and determining and looking for the tourism market and development goals of the hotel.
Baidu encyclopedia-hotel management