Model essay on bank staff's work summary 1
Time flies, in a blink of an eye, I have gone through three spring and autumn periods with _ _ Bank. 20 _ _ _ month I walked into _ _ bank with full enthusiasm and beautiful vision. Since I joined the business, I have been working at the front counter. With the help of leaders and colleagues, I have been strictly demanding myself to study professional knowledge, improve professional skills and improve professional quality. I am conscientious in different positions, and with the increasing experience, I am more confident to provide customers with satisfactory services. In the past three years, in the big family of _ _ Bank, I have moved from ignorance to maturity, walking on the road of my own choice, being diligent and self-disciplined, loving my post and being at home, and my pace will be more firm and full of confidence.
First, strengthen business study, improve their comprehensive quality and adapt to the needs of the new situation.
Since I have been engaged in accounting, I have attached great importance to the cultivation and study of personal business ability. While providing standardized and high-quality services to depositors, we should study business skills assiduously, actively and conscientiously learn new business and new knowledge on the basis of mastering the original business processes, and learn from leaders and professional departments with an open mind if there is anything we don't understand. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reforms in various stages.
Second, with a high sense of responsibility and customer-oriented service concept, we will implement quality work.
Always maintain full work enthusiasm and good work attitude in daily front-line service. The sales department is a young branch, and every customer is managed by employees. This not only requires us to have skilled business skills, but also requires us to provide fast and high-quality services for each customer according to their different psychology and needs.
Third, study hard, practice hard, love their jobs and be dedicated.
In today's increasingly fierce market competition, we must constantly improve ourselves while having a warm service attitude and skilled business ability, so as to better provide efficient and efficient services to our customers. All kinds of training and skill assessment organized by the branch provided a strong guarantee for me to improve my business skills as soon as possible. I actively participate in all kinds of training, insist on listening to lectures carefully, and strive to improve my professional theoretical level by combining the rules and regulations and laws and regulations I usually study. There are more and more new employees in the bank. While helping them, I also saw their advantages, which always gave me a sense of crisis. I often tell myself that I can't satisfy the status quo, but I should be content with being plain, but not mediocre. I should not only concentrate on my work, but also constantly absorb new knowledge to meet future challenges. With the development of the times, the competition in banking work is becoming more and more fierce. _ _ bank is constantly developing new business, and watching _ _ bank constantly explore and innovate, I deeply realize that as a qualified front desk teller, I should have a higher level of business. Only by constantly enhancing their comprehensive quality and expanding their knowledge can we do our work better. So after my intense work, I also took an active part in all kinds of studies, and obtained the qualification certificate of anti-counterfeiting currency, insurance agent and bank post of the head office. Use spare time to apply for accounting undergraduate course, and lay a solid foundation for greater achievements in future work.
In the past few years when I entered the bank, bustling _ _ has become no stranger. Whenever I come back late from the bank, I don't feel so lonely all the way with the warmth of the bank. Here I pursue my ideal wholeheartedly. I study every bit of knowledge with my heart, understand everything with my heart and treat my work with sincerity and enthusiasm. In the big family of _ _ bank, my achievements today are closely related to the collective. I am glad that I can work in such a united and cooperative group. It is such a group that gives me the opportunity to learn and improve, and I cherish this opportunity. In the future work, I will win and retain customers with more thoughtful and enthusiastic service, and firmly establish the concept of "growing with heart". With the spirit of "dedication, love of posts, pragmatism and dedication" as the driving force, we will keep forging ahead and work hard to grow together with _ _ Bank and create a better tomorrow.
Model essay on summary of bank personnel's work II
My name is _ _, and I am an ordinary bank teller. Over the past year, with the leadership of the leaders and the support of my colleagues, I have made good growth and achieved today's results. The key is to thank my superior leader, who taught me to be cautious when I first started working. Secondly, I should smile at everyone, including yourself. The following is a summary of my personal work.
I. Ideological construction
I always remind myself to be strict with myself and set an example. Constantly strengthen political and ideological study, be positive and forge ahead.
Second, the work attitude
People say: Dedicated service is a connecting line between the people and our counter staff. Since my work, I have dealt with countless work problems, worked overtime, handled emergencies, and escorted the interests of customers. This is the fine style of our counter staff. From work to now, I have been striving for the first goal of my life, to be a caring person for _ _ _ bank customers. I am passionate about my work in the past year, I am bold and cautious, and I pay attention to the overall situation, which makes me grow faster.
I have never forgotten that setting goals is the best motivation to motivate me to work hard. As a member of _ _ Bank, I always stand in my post, and always insist on serving and caring for the people. I used my fiery youth to dedicate an ordinary teller's infinite loyalty and love for customer service, and won high praise from the bank leaders.
My daily work is mainly responsible for individual customers' deposit and withdrawal, account opening, contract signing, transfer, foreign currency exchange and so on. Be brave in practice, pioneering, honest and self-disciplined, work hard and serve warmly. For some customers who encounter difficulties, we will help them solve practical difficulties with the concept of warm service. In dealing with the work, we should be diligent and conscientious, and we should patiently and meticulously explain the folks who do not cooperate or understand the work. At work, in case of unexpected events, he always appears on the scene in time and gives strong work support to customers. Give full play to your young advantages and technical expertise, actively cooperate with our counter work requirements, and sometimes work overtime for the progress of work and work in the office for several hours. When you are tired, you will have a rest in the office. Although I work overtime, I seldom take vacations, so I concentrate on my work.
I remember one time, I was catching up with my relatives' house, and I had a rash and a high fever of 40 degrees. However, there was something wrong with the counter work two days ago, so I have to go back and solve it immediately. As a glorious pedestrian, when I think that _ _ is not afraid of hardship, is serious and responsible, and does everything for the customer's spirit, I will feel full of powerful motivation. I firmly believe that nothing is difficult in the world. As long as I am willing to climb, I will persist in returning to work regardless of my illness and continue my unfinished work. In the end, many things happened and I gradually grew into an excellent bank talent. In the days to come, I will pursue better results in the coordinates of life with high standards and practical actions according to my own life beliefs.
_ _ Line is where I grew up. This fertile soil has nurtured me, nurtured me. I appreciate everything that has been given to me here. In the future, I will, as always, make new contributions to the development and take-off of _ _ _.
Summary of bank personnel work model essay 3
In the first quarter of 20__ _ _, the "fast mortgage loan" business of _ _ _ Sub-branch formed and distributed two customers, which was ashamed to say that it was far from our original goal. This business is developing slowly. To sum up, there are the following factors:
1. Some customers need funds, but they don't meet the entry requirements. For example, there is no business license, the license is too short, the environmental protection is not up to standard, and there is no sewage permit.
2. The property cannot be mortgaged. Mortgage fast loans, with "residential construction" mortgage access. Many communities in Dongguang County have no real estate license or real estate license, and some community owners have certificates, but due to historical reasons, it is impossible to handle mortgage procedures in the real estate registration center.
The loan process takes a long time. Although the approval speed of Cangzhou Branch is very fast, it takes too long for customers to go through mortgage registration procedures. According to the normal queue, it takes nearly one or two months before and after, which seriously affects the customer experience.
4. Compared with other CCB products, the advantages are not obvious. If the customer meets the product access conditions such as "cloud tax loan", "personal loan assistance" and "quick mortgage loan" at the same time, the account manager will generally not choose the latter. "Cloud tax loan" does not need approval and takes a short time. After the "personal assistance" is approved, it is not necessary to go to Cangzhou Branch to stamp, which also shortens the time.
Although there are some difficulties in the process of handling "fast mortgage loan", it also has an indispensable position. Its advantages are: low interest rate, low risk, fast approval and relatively low entry threshold. Therefore, it is necessary for us to develop this business.
After summing up the experience, in the next time, I think that developing this business alone should do the following:
1. All-staff marketing to improve the opening rate. All employees, especially those in high and low cabinets, have relatively more contact with customers. In addition to handling business and marketing personal products, we should also have keen insight, try our best to tap customer needs and do a good job in promotion.
2. Have the courage to shoulder the burden for the enterprise account manager. Do a good job in marketing and follow-up of CCB's existing customers and AB-level tax bill customers outside the bank, and publicize our credit products regularly, quantitatively and qualitatively.
3. Pay attention to marketing skills and strategies. Explore the marketing model in the new situation, take the old customers as the main model to recommend new customers, and drive friends and relatives around us through customers' personal experience.
4. Hold joint meetings of banks and enterprises on a regular basis. There is no limit to the form of the meeting and the invitees, but the theme of the meeting is to provide credit demand and strengthen cooperation.
5. Do a good job in risk prevention and control while developing business. Risk control is the premise and profit is the purpose. Before lending, do a good job of investigation, all customers who do not meet the credit policy are strictly prohibited from entering and lending, strictly implement the policy content, act according to the rules, and do a good job of follow-up after lending to ensure the safety of assets.
Abstract of model papers of bank employees 4
From my first day in Yongdingmen Sub-branch of Industrial Bank to today, I have been working for more than a month. From the initial discomfort to being well integrated into this group, my mentality has changed a lot. At first, I felt that the days passed slowly and very tired, and I often felt very tired. I feel tortured when I come to work every day. I often feel very hard, but I get nothing.
But, slowly, I became mature, and I began to understand that this is work. It is my job to sit in the position of lobby manager every day and answer questions for customers. People and things in the lobby are all my work scope. When I have a clear purpose and work goals and priorities, everything becomes clear to me.
When the customer sits in front of me, I no longer feel guilty or nervous. I can face it calmly with a very relaxed attitude and a kind smile, because I no longer know nothing about my work and colleagues. On the eve of our official opening to the outside world, I spent a lot of time getting familiar with the business. I learned a lot of basic business, such as how to save money, how to open an account for a company or an individual, how to retrieve the password, how to report the loss, how to close the account, and what information I need to bring. Have a certain understanding of various remittance fees, funds, online banking and other businesses, and summarize some key points to explain to customers who are not familiar with the business of Industrial Bank. For example, the advantages of card withdrawal in Industrial Bank are: ATM cross-bank withdrawal has no handling fee, savings card has no annual fee and small management fee, and the newly launched Industrial Tongda card can book train tickets on behalf of others, and remittance is cheap. If you become a gold VIP, you can also enjoy the VIP room, which is first come first served, and the handling fee is discounted or free. When I explained this to my customers, they all had a general understanding of our business and were willing to do business in our bank. Whenever this time, I feel very rewarding and happy.
Now I can basically answer customers' inquiries, comfort customers properly and do my job well. Through my daily work, I have gradually become familiar with my colleagues. When I ask them any questions they don't understand in business, they will help me answer them seriously, which greatly improves my familiarity with banking business. And through this month's transition, I have deeply integrated into the corporate culture of the branch and into this collective.
I love my post from the bottom of my heart, because it suits me very well. Because of my warm and gentle personality, I can listen to customers' questions patiently and let me know what customers need quickly. In this case, I can quickly and clearly convey the information he wants to know to the customers, and most customers can communicate with me well. In the process of answering questions, my business knowledge has also been improved, and it has also shared the pressure for the sales staff.
Model essay on summary of bank personnel's work 5
Looking back on my work in the past year, under the strong support of the superior bank and the correct leadership of the bank's leaders, I was able to work hard, be pragmatic and innovative, focus on the work of the whole bank, deepen accounting reform, pay close attention to infrastructure construction, standardize business operations, strengthen supervision functions, strengthen personnel management and training, enhance risk prevention capabilities, and successfully complete various tasks throughout the year. _ _ Sub-branch's accounting work has been improved in an all-round way, which has been affirmed by superior banks and sub-branches. Now I will summarize the work of the past year as follows:
Ideological aspect
I have a good moral character and strong self-motivation. I have been tested by the party organization for 20 years. Be strict with yourself, be honest and self-disciplined, unite with leaders and colleagues, have strong team spirit and strong organization and coordination ability. Regardless of personal gains and losses, strong professionalism.
Learning aspect
I can bear hardships and stand hard work, be diligent and eager to learn, and fully grasp all counter business knowledge of _ _ branch. Participated in the training class of provincial dcc lecturer group in 20__, and was rated as an excellent student by the provincial bank. After the course, he and the other three * * * completed the training for all counter staff of Loudi Branch. It has made due contributions to the smooth online of dcc system. Individuals won the provincial data centralized project promotion project contribution award. I kept charging myself in my spare time, and took the qualification examination for international registered internal auditors on June 20 _ _+065438+ 10.
Work aspects
As a manager, I can work hard with the person in charge of the branch, be pragmatic and innovative, focus on the central work of the whole bank, deepen accounting reform, pay close attention to infrastructure construction, standardize business operations, strengthen supervision functions, strengthen personnel management and training, enhance risk prevention ability, and successfully complete various tasks throughout the year. Refined management, humanized management, and reached a consensus with branch leaders: the ultimate goal of business development and risk prevention is the same, and standardized operation is the foundation, both for the steady development of CCB's business. _ _ Sub-branch successfully completed various tasks. In the comprehensive assessment of Ping An Bank's construction in 20 years, it was recognized as one of the 15 A banks by the municipal branch, with an assessment score of 97. 7 points, ranked first. The basic bank of accounting work was identified as one of the eight secondary banks by the municipal branch. From June 2000 to March 2000, he won the second prize in the counter service competition of "Grasping service, building image and promoting marketing" held by the city branch. Details are as follows:
I. Accounting aspects
1. The appointed accounting supervisor can conscientiously implement the relevant national financial regulations and various financial accounting rules and regulations and operating procedures of CCB, correctly organize accounting, approve, authorize and sign important accounting matters, and successfully complete the accounting work of savings, accounting, foreign currency, credit card and house letter business throughout the year with the efforts of all employees of the Bank.
2, pay close attention to the standardization of basic accounting work, and urge the outlets to check and implement item by item according to the "Accounting Basic Work Grade Acceptance Scoring Standard".
In order to successfully achieve the goal of upgrading to the second level, _ _ Sub-branch has organized counter staff to learn "Standards for Acceptance and Scoring of Basic Accounting Work Levels" and "Acceptance Rules for Basic Accounting Work Levels" for many times, so as to strengthen counter staff's awareness of standardization and upgrading of basic accounting work, organize counter staff to work overtime to rectify existing problems, and organize counter staff to conduct banknote counting tests and counter service basic knowledge tests for many times. Finally, according to the "Accounting Basic Work Grade Acceptance Scoring Standard", the self-evaluation score of the counter staff is 90, and it is reported in time. In the fourth quarter, after inspection and acceptance by the accounting and settlement department of the branch, the basic accounting work reached Grade II.
Second, accounting internal control
The designated accounting supervisor is responsible for organizing the daily inspection of accounting check and the database, checking the database once every ten days and conducting a comprehensive inspection once a month, and conducting daily inspection and guidance on the audit work. Focus on strengthening the management in the following four aspects:
(1) Strengthen authorization management. The person in charge of the supervision network and the business supervisor shall, in strict accordance with the provisions of the accounting system, do a good job in authorizing important accounting business and large-sum receipt and payment business. Before authorization or signature, the business and related documents must be strictly examined. Strengthen the management of authorization cards and operating passwords, and modify passwords regularly to prevent authorization cards from being stolen or lent to others and passwords from being leaked.
(2) Strengthen the management of cash and important vouchers. Implement the rules and regulations such as counting the cash and important documents of all tellers at the end of the day, double-locking the trunk, double-taking and double-putting, handover, strict approval and filing of abnormal cash payment.
(3) Strengthen the inspection and monitoring of the company's time deposits, margin deposits, acceptance bills and bank drafts.
(4) Strengthen the control of key businesses and key links. Such as banking, acceptance, discount, personal loans, capital accounts and other business management, strictly implement the double-fold angle inspection system.
(5) Strengthen the management of self-service equipment. Adhere to the daily double-machine cleaning system, deal with long and short orders in time, and eliminate equipment failures at any time to ensure that the equipment operation rate is above 95%.
Third, the counter staff.
1. At the beginning of the year, in order to effectively improve the working enthusiasm of accountants, enhance their consciousness of obeying rules and regulations and operating according to law, and solve the phenomenon of irregular operation and illegal operation in the process of accounting management and internal control, _ _ Sub-branch formulated the Accounting Quality Assessment Measures for Accountants. Subsequently, the branch successively promulgated the Accounting Quality and Performance Appraisal Standard of Loudi Branch, the Performance Appraisal Standard of Loudi Branch's Counter Quality Service and the Management Measures of Deduction for Employees' Violation of Rules. Based on this, _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Sub-branches shall, in strict accordance with the requirements of the above documents, assess and report the work quality of counter staff every month.
2. According to the spirit of Notice on Relevant Matters Concerning the Implementation of Flexible Working System in Business Outlets (J.Z.H. [20 _] No.301), in order to improve the working efficiency of counters, expand the capacity of outlets to accommodate customers, improve the service quality of counters, and implement the service concept of "taking customers as the center", the Municipal Branch decided to implement flexible working system in all business outlets. The bank strictly implements the flexible working system, breaks the traditional shift mode, flexibly adjusts the window settings according to the distribution of business volume, taps the working potential of counter staff, enhances the service capacity of business windows, and slows down the queuing phenomenon of customers. During the peak business hours, the Bank's external window was increased from 8 groups to 1 1 group, which ensured the healthy and stable development of the Bank's business.
Four. Attach great importance to it, clarify responsibilities, and go all out to successfully complete the dcc online work.
This year's dcc online works are overwhelming. Especially in the first and second quarters, it is a critical period for dcc business simulation exercise and online switching. In order to ensure foolproof, successful opening and closing and timely opening, our specific measures are as follows:
During 1 and1-February, do a good job in data cleaning, supplementary recording and checking of urban comprehensive network. Our bank worked overtime to supplement nearly 1500 pieces of customer information, which laid the foundation for accurate transformation of customer information.
2. In the first quarter, the bank reasonably arranged tellers to be on duty, and 265,438+0 tellers attended dcc training courses successively, of which 2 tellers were rated as excellent students. After the training, a feasible study plan was made for online training. Since March, online operation has been carried out every night to digest the theoretical knowledge in closed training through practice. All employees have fully completed the online examination and evaluation requirements issued by the municipal bank.
3. Our bank deeply realized the importance of doing a good job in the simulation exercise for all employees, and held a general meeting to mobilize all employees' thoughts, asking each employee to go all out to fight the hard battle of the simulation exercise. The result is satisfactory. Not only did the six rounds of drills be completed with good quality and quantity, but the drills were also among the best, among which the trading volume and trading code of the third and fourth rounds of drills were the first in the province.
4. Do a good job of informing customers in advance, and deliver the customer notice to customers before May 15, which laid the foundation for the smooth launch.
Five, to carry out the whole bank counter service competition labor competition activities.
According to the spirit of the Notice on Launching Counter Service Competition of the Bank (J.Z.H. [20 _ _] 18 1), counters with the theme of "improving staff skills and providing quality services" were launched in the Bank from August 1 day to mid-October. By participating in this activity, employees' enthusiasm can be mobilized, their operational skills and service level can be strengthened, and the service quality, service efficiency and service quality of the counter can be comprehensively improved, the core competitiveness of employees can be enhanced, and the rapid development of business can be promoted.
In August, the Bank carefully organized and arranged according to the competition plan, paid close attention to training, and comprehensively improved its marketing knowledge, business knowledge and operational skills. First of all, comprehensive training to expand the knowledge of employees. The Bank organized five intensive trainings on accounting business, service etiquette, dcc system transaction coding, banknote counting, counter service skills and marketing knowledge. Secondly, intensive training has significantly improved the computer operation and money counter speed of most employees, accelerated the business handling speed, shortened the waiting time of customers and effectively improved the efficiency of counter service. Finally, conduct a comprehensive test and competition for all employees to improve the comprehensive quality of counter staff. Through this training, employees' product marketing skills, counter trading business skills and computer operation skills have been strengthened. The Bank has formulated the implementation plan and detailed rules for counter service, as well as the supervision plan for counter service, and set up a customer complaint suggestion book, which has carried out detailed implementation of service place, service image, language specification and service inspection.
In short, as can be seen from the suggestion book, customers are more sure. First-class equipment, first-class service, civilized language and smiling service have gradually become natural, and there has not been an effective complaint. From June 2000 to March 2000, it won the second prize in the counter service competition of "Grasping service, building image and promoting marketing" held by the city branch, which marked that the counter business of our bank has stepped onto a new level.
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